Plan Change
Channel Talk's subscription contains the payment for the plan and the usage. This guide explains the process when you change your plan from one to another (Early Stage, Growth, Enterprise).
Changing to a higher plan (e.g. from Early stage to Growth)
Changing your plan subscription from monthly to a yearly payment
Changing from a free plan to a paid plan
Changing to a higher plan:
First, the amount for the remaining period is prorated and returned to the balance.
After that, the upgrade plan subscription for the remaining period is paid. The refunded balance will be used first, and any shortfall will be charged to the credit card on the channel.
Example case: If you paid for [Early Stage] plan on March 17 and upgraded to [Growth] plan on April 6
Changing your plan subscription from monthly to a yearly payment
First, the amount for the remaining period from the monthly plan is prorated and returned to the balance.
After that, the new yearly subscription begins from the day of the plan change. The refunded balance will be used first, and any shortfall will be charged to the credit card on the channel.
Example case: If you are on the monthly plan from Oct 15th, 2023 to Nov 14th, 2023 and change to a yearly subscription on Nov 10th:
The amount for the remaining period will be refunded to the balance.
Payment will be processed for a new yearly subscription for the period Nov 10th, 2023 to Nov 9th, 2024.
Channel Talk usage is calculated by day.
Following global SaaS standards, even if you only use the channel for 1 minute, it is considered used for a day. Therefore, refunds are calculated from the day after the plan change, and the new plan activation is counted from the day of the plan change.
The amount for the remaining period will be refunded to the balance.
As the global payment systems are all different and purchases for yearly subscriptions may not be able to be canceled due to finance policies in different systems, refunds are only deposited to the balance.
Any additional usage from the existing subscription will be billed as postpaid.
Any additional usage from the previous plan period will be charged postpaid.
Example case: When upgrading from Early stage → Growth
If you utilized 2 operator seats when you were on Early stage plan, you will be billed for 1 seat after switching to Growth plan. The seat cost will be based on the rate for Growth plan.
If you had prepaid usage on the plan before switching.
For MU, basic seats, and add-ons: available to use the same when changing plans
Prepaid operator seats cannot be used for the higher plan
Charges are retained until the expiration date and can be used when changing plans upon repurchase.
If you've ever had a discount applied, downgrading your plan will result in a repayment of the discount.
Changing to a lower plan (e.g. from Growth to Early stage)
Changing your plan subscription from yearly to a monthly payment
Changing from a paid plan to a free plan
Changing to a lower plan
First, the amount for the remaining period is prorated and returned to the balance.
After that, the downgrade plan subscription for the remaining period is paid. The refunded balance will be used first, and any shortfall will be charged to the credit card on the channel.
Example case: If you paid for [Growth] plan on March 17th and downgraded to [Early stage] plan on April 6th
Changing your plan subscription from yearly to a monthly payment
First, the amount for the remaining period from the yearly plan is prorated and returned to the balance.
After that, the new monthly subscription begins from the day of the plan change. The refunded balance will be used first, and the rest will be in the balance.
When changing from Growth to the Early stage plan, you cannot downgrade if you have exceeded usage of the Early stage plan limits.
You need to lower your usage below the limit before downgrading the plan.
When changing from a paid plan to a free plan, your usage during the paid plan will be billed postpaid.
If you downgrade to a free plan, you will maintain your prepaid usage if there is any.
You can use the remaining usage when you subscribe to a paid plan again within the valid period of the prepaid usage.
If there are any usage changes of add-ons within the last 5 minutes, you cannot switch to a free plan.
Please deactivate all add-ons and try again.
Yearly subscriptions offer a discounted rate compared to monthly subscriptions.
When you decide not to continue using the yearly subscription, you need to repay the discounted amount when changing the plan.
Initial payment failure
If the payment fails with the default payment method, the system will automatically retry the payment once a day for 7 days.
This does not apply to manual plan changes.
After 7 days of payment failure
After 7 days of attempts and the payment is unsuccessful on the 8th day, your channel will be entering a grace period for the pending payment.
Your channel will function as usual during this period, but all features will be completely suspended after 30 days of non-payment. Please check your payment status.
If you are ready with the payment method, please complete the payment on the [Payment] → [Invoice] → [Recharge].
The grace period is up to 30 days from the date of the first failed payment.
After 30 days of payment failure
If necessary payment is not processed within 30 days, you will be completely suspended from using Channel Talk for all features.
Your channel will be reactivated upon full payment, and remain on a free plan.
If you wish to use a paid plan after reactivation, please restart the subscription process.
We will notify you of any payment activities including failures to the billing email. We recommend you enter the email address.
Go to [Payment] - [Invoice] - [Recharge].
If you complete a repayment during the grace period, your channel will be converted to a regular subscription status.
If you complete a repayment after 30 days of non-payment, your channel will be reactivated and remain on a free plan.