User Guide

thumbnail

Payment Information

How To Manage Payment Methods

Channel Talk accepts payment in three ways:

1) Credit card

2) Balance by deposit

3) Credit by Channel Talk

Payment deduction order: Credit → Balance → Card

Credit Card

Pay your subscription with the credit card registered to the channel. The payment gateway companies are:

  • Payment in Korea: Nicepay

  • International payment: Stripe

  • Shopify: All channels integrated with Shopify need to use the payment methods registered with Shopify admin

Register Your Payment Card

  1. Please start your 14-day free trial in Billing → Subscription

  2. Select a plan you want, then click [Start 14-day free trial] to begin

  3. In the next step, enter the credit card information that will be mainly used, and enter your billing email

    If you don't enter your billing email, you won't receive payment-related emails

  4. By clicking [Register] button, your payment information is all set

If You Want To Change The Default Payment Card:

  1. Add new credit card information first that will replace the previous one

  2. Click [Set as default] to set the new card as your default payment card. After that, you will be able to delete former card information

Balance

There are two ways to set your balance in your channel:

  • Balance Deposited By Bank Transfer:

    • You can deposit an amount of money via bank transfer and use it as a payment method

    • If the payment amount exceeds the balance, the rest will be charged to the credit card on the channel

    • If you would like to make a deposit, please contact us

  • Balance From Refund:

    • When you refund your subscription in the middle of a subscription period, the amount for the remaining period will be deposited into your balance and will be used for the next payment

  • Balance has no expiration date, but you will be charged a 10% penalty when you withdraw your balance to cash

Credits

Credits are one of the payment methods that can be used like cash within Channel Talk, and will be given only by the Channel team.

  • If you receive a credit coupon code, you can add it at [Channel Settings] - [Payment] - [Credit]

  • Credits are not applied for 10% government tax

Bill

You can check your billing statement based on your plan and usage

  • Billing history is in the tab of [Channel Settings] - [Billing] - [Payment] -[Invoice] and you can print individual bills

  • You can see your payment details including postpaid or prepaid along with your plan subscription

  • If you need previous receipts before October 2020, please contact us.