Channel Talk's subscription contains the payment for the plan and the usage. Your subscription begins when you select a proper plan based on your business size and make a first purchase.
You can add more amount of seats and add-on usage that you need in two ways:
Postpaid billing
Prepaid for usage
You can combine these with your preferred payment method. Please see more details and examples below.
Paid Plans
Each plan comes with an included amount of seats and MU usage and is available as a monthly or yearly subscription.
Early Stage has a maximum usage limit even with additional usage. If your usage exceeds the limit, please upgrade to the Growth Plan. There are no usage limits for Growth and Enterprise plans.
If you're a business with more than $10M in annual revenue, you should subscribe to the Enterprise plan. If you subscribe to a plan that doesn't fit your situation, you may be limited in using Channel Talk.
How to Understand Billings
Monthly Subscription:
You'll pay the base cost of your plan on the billing date every month
Any usage that exceeds the usage included in the plan will be billed the next month
Example case:
Overusage in January will be paid in February
February payment = February plan cost + January over usage
Yearly Subscription
Yearly subscriptions are offered at a 25% discount over monthly subscriptions
The 12 months for the plan's base cost is paid at once
Any over-usage during the subscription period will be billed postpaid each month separately from your plan cost
Usage
MU, seats, and add-ons are billed as you exceed the limit of your plan. You can prepay for your usage or can be billed postpaid. The rates are reduced by usage range, save more budget if you use more.
MU (Managed Users)
If you use over the amount your plan includes, you'll be charged by usage range.
The higher the number of stored customer profiles, the lower the unit price
Seats
Basic seats: for all managers who participate in your channel
What’s available: using team messenger, reviewing conversation histories and customer profiles, joining conversations as a follower
Operator seats: for managers who directly handle customer conversation and related data
A manager is required to already have a basic seat to add an operator seat.
What’s available: Being an assignee of conversations and utilizing related functions (→ Go to Operator seats)
Add-Ons:
Support bot is counted by activations per month
Automation rules are counted by actions per month
Marketing messages are counted by sent messages per month
Payment Types
Postpaid Bill
For MU and seats: calculate based on usage over the plan’s limit
For add-ons: calculate at a tiered unit price based on the number of actions/activations
Current usage checking is available in [Billing] → [Subscription].
Prepaid Usage
You can purchase a 12-month usage for MU, seats, and each add-on
A 25% discount is applied for prepaid usage (the cost of sending SMS is not included)
Prepaid usage has the monthly minimum/maximum usage limits and you can use them within the limit range.
Manual Limits
You can forecast your usage and set a limit for each feature in advance
Manual limits can be changed or deleted at any time, so we recommend adjusting them in advance if you have a plan to use more than the limit.
Example of a Subscription
You can combine monthly/yearly subscriptions and postpaid/prepaid usage to suit your business situation.
Example case:
You want to use a yearly plan with Support bot only, but you will need to use the marketing feature in June.
→ You can design your subscription as the yearly plan plus prepaid Support bot usage, and later in July you will get a postpaid bill for marketing usage used in June.
How to Start a Subscription
Go to [Channel settings] → [Billing] → [Subscription] → [Upgrade Plan]
Select [Monthly] or [Yearly], the plan you would like to use, and click [Change subscription]
Check the calculation for the amount of changes and click [Confirm]. If you don’t have any payment method registered, a registration request may appear.
After changing the plan, you can set a manual usage limit or prepay for usage.