Refund Policy

Channel Talk refund policy is divided into full refund, partial refund, and non-refundable. Please review the refund policy below carefully.

A full refund, amounting to a 100% chargeback to the payment method used for your subscription, is available only if you have not utilized any services paid for after subscribing to the plan and if you apply directly to the Channel Team within 7 days.

A full refund is available if you meet the following unused criteria. (→ request a full refund)

Plans

• Required features:

  • MU: No customer data was stored in Contacts at the channel after a paid subscription

  • Basic seats: No manager was invited to the channel after a paid subscription

  • Operator seats: No user chat conversation opened after a paid subscription

Add-ons

• No actions or activations occurred from any Support bot or automation rules

• No marketing messages were sent

Prepaid Usage

• After the prepaid purchase, no bill has been generated, and no deduction has been made.

A partial refund is receiving a refund for the unused portion of your subscription period upon cancellation. Partial refunds are available only for plans and do not apply to prepaid usage for MUs, seats, and add-ons, nor to postpaid usage.

• How to get refund: Go and change the plan to [Channel Settings] - [Billing] - [Subscription] - [Subscription change].

Refund for Monthly Payment

• A refund will be deposited to the balance for the unused portion of the subscription period up to the refund date.

• We do not support a refund to the initial payment method. (→ Go to Balance)

Refund for Yearly Payment

• If you have received a discount for a yearly subscription or a coupon on a plan, the discounted amount will be deducted, and the remaining amount for the unused period will be deposited into your balance. (Go to Repayment for Discount)

• Refunds are not available if any deduction already occurred due to the use of MU, seats, or add-ons.

• Prepaid usage for operator seats cannot be utilized if you change to a higher plan (e.g. Early stage → Growth/Growth → Enterprise). You can use it when you return to the same plan, and a refund is not available for those seats.

• Refund does not apply to the usage that has already been used and billed postpaid.

• Withdrawal is available for your balance, including refunds you received. The penalty, amounting to 1% of the total withdrawal amount, will be applied.

  • The penalty arises from the arbitrary termination of the Channel Talk usage agreement (service subscription), and withdrawing the balance is considered a final indication of your intent not to resume using Channel Talk. Upon requesting a withdrawal, 10% of the refund amount will be deducted as a penalty.

• If you withdraw the full amount of the deposited balance from the bank transfer, the penalty does not apply.

How to Withdraw

1. Submit the official withdrawal request form at the link below. Please allow 7-10 business days for processing.

2. Request withdrawal: https://forms.gle/LiSg7J7oxWmEW5dD9