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The Operation add-on streamlines processes by automating repetitive tasks and offers valuable insights for business growth through chat analysis.
If you are unsure about who should be invited to the chat, you can assign the team first. Then the system will auto-assign the most appropriate person from the assigned team to handle the chat.
Chat Automation Rules
Chat automation rules are a basic and powerful feature of Channel.io that can process chats automatically based on the rules you set. A few simple clicks significantly reduce the time you answering repetitive inquiries.
By setting a chat goal, you can track progress and evaluate whether the assignee has successfully achieved the established goal.
Effectively managing chats requires proper categorization, and one way to achieve this is through the use of chat tagging. Channel.io's powerful chat tagging feature allows for efficient management and analysis of chats, providing valuable insights for business growth.
Maximize chat operation efficiency by utilizing Channel.io's chat analytics to identify areas for improvement and optimize performance.
Chat Data Download
Obtain chat data through Analytics and customize the view with the provided raw data, which includes chat history and customer information.