Full Cycle Sales Account Executive

Aren’t you tired of waiting for 2 hours to just get connected to a representative when you need customer service? Channel Talk is an all-in-one customer service platform that helps businesses give VIP concierge experience to regular customers. We’re from Korea and Japan, the 2 countries most well known for having high bars for customer service. And, we’re here to change the culture in Customer Service in the US! 

Channel Talk is in Series C and is one of the fastest growing B2B SaaS startups in Asia. We’ve continuously made more than 2x growth and 98% retention rate for the past 5 years and have 140,000 global customers, such as New Balance, Salomon, and Arc’teryx. We opened a NYC office this summer in Soho and are looking for someone who is adventurous to go Zero to One with us.

What You'll Do

  • (Be human with them) Conduct outbound prospecting activities, including social outreach and warm messaging to engage with potential customers, especially fashion and beauty brands
  • Actively listen to and identify potential customers’ needs and wants
  • Create and maintain a pipeline of qualified leads to opportunities through effective strategies
  • Close new accounts and retain and grow customer relationships
  • Provide feedback gathered from interactions with perspectives and customers and daily progress report to the US team leader and the CEO
  • What You Won’t Do

  • Sit in your room and only make calls and send 100+ emails every day (You’re not a robot and don’t be a robot)
  • Set up a meeting without knowing what prospects need
  • Who You Are

  • 5-7 years of experience in SaaS sales
  • A book of business in fashion/beauty eCommerce
  • Experience selling into e-commerce/DTC brands with a focus on fashion and beauty
  • Comfort with every step of the sales cycle from cold prospecting through close.
  • Understand the value of good customer service
  • Curiosity, customer, data driven
  • Passionate about learning and improving
  • Salary range

  • Total Compensation: $100,000-200,000
  • Perks & Benefits

  • 15-day PTO (if you need more, we give you more)
  • Flexible work hours (If you work late, get some sleep and start the next day late.)
  • Latest MacBook Pro or equivalent
  • $200 Transportation allowance
  • 100% paid employee health benefit options
  • Location

  • New York City Metropolitan Area, United States
  • There is no such thing as a ‘perfect’ candidate. We may still consider candidates that demonstrate potential to grow. We respect, promote and encourage diversity for equal employment opportunities, and encourage you to apply if this role excites you.

    We Make
    A Future Classic Product