HR Generalist

Aren’t you tired of waiting for 2 hours to just get connected to a representative when you need customer service? Channel Talk is an all-in-one customer service platform that helps businesses give VIP concierge experience to regular customers. We’re from Korea and Japan, the 2 countries most well known for having high bars for customer service. And, we’re here to change the culture in Customer Service in the US!

Channel Talk is in Series C and is one of the fastest growing B2B SaaS startups in Asia. We’ve continuously made more than 2x growth and 98% retention rate for the past 5 years and have 140,000 global customers, such as New Balance, Salomon, and Arc’teryx. We opened a NYC office this summer in Soho and are looking for someone who is adventurous to go Zero to One with us.

What You'll Do

  • You will play a vital role in aligning company value with contributors' needs. You will plan and improve the optimal HR system where contributors voluntarily work and recharge.
  • Foster a positive and productive work environment in a wide range of HR functions including recruitment, employee relations, benefits administration, and HR policy compliance.
  • Ensure HR policies and procedures are up to date and in compliance with applicable laws and regulations
  • Enhance employee benefits programs, including PTO, medical, other perks
  • Assist in compensation analysis and market research to ensure competitive salary structures
  • Manage the full-cycle recruitment process, from posting job openings to conducting interviews and making offers
  • Who You Are

  • Experience at a fast-paced SaaS start-up
  • 2+ years of HR or recruiting experience in SaaS
  • Strong knowledge of employment laws and HR best practices
  • Ability to handle sensitive and confidential information with discretion
  • Understand the value of good customer service
  • Curiosity, customer, data driven
  • Passionate about learning and improving
  • Salary

  • Base Salary: $80,000-120,000
  • Perks & Benefits

  • 15-day PTO (if you need more, we give you more)
  • Flexible work hours (If you work late, get some sleep and start the next day late.)
  • Latest MacBook Pro or equivalent
  • $200 Transportation allowance
  • 100% paid employee health benefit options
  • [Your Ideas Will Be Added Here]
  • Location

  • New York City Metropolitan Area, United States
  • There is no such thing as a ‘perfect’ candidate. We may still consider candidates that demonstrate potential to grow. We respect, promote and encourage diversity for equal employment opportunities, and encourage you to apply if this role excites you.

    We Make
    A Future Classic Product