Update
A new look for the front of your store
More in depth customizations to change the way your customers experience your brand.
Turn Visitors
Into Regulars
Improve the quality of the entire end-to-end customer journey through a CRM based live chat and team chat.
151,299 Believe in Channel.io
The most favored customer experience solution
A 4.8 Customer satisfaction on G2, as voted by our valued customers.
Product security you can rely on
AWS Qualified Software
Hard time keeping track of customer queries? Provide a customer experience that will make an impression
OLD WAY
NEW WAY
OLD WAY
NEW WAY
The Front - Be remembered for your customer service
Don't Just Automate. Talk and Relate.
Become a business that cares about online customer experience
Start a live chat with a single click
Increase revenue by talking to visitors and turning them into paying customers.
Design it the way you want it
Display your brand personality through customizable cover images.
Chatbots and automations
Continue conversations with drop-off customers and call them back to your store.
From chat to sales opportunity
Eye-catching custom label buttons to help turn each opportunity into a potential sale.
Start a live chat with a single click
Increase revenue by talking to visitors and turning them into paying customers.
Design it the way you want it
Display your brand personality through customizable cover images.
Chatbots and automations
Continue conversations with drop-off customers and call them back to your store.
From chat to sales opportunity
Eye-catching custom label buttons to help turn each opportunity into a potential sale.
The Desk - Turn your team, into a customer driven machine
Small Talk. Big Results.
Achieve your goals through real-time and transparent communication
Up Close & Personal
A quality team chat to help your team connect and stay informed.
From Scattered to Smart
Integrate communication channels and unify your chats in one space.
Various integrations to help you stay connected with customers from multiple channels
Full Package. No Baggage.
A fully customizable CRM database that's light and easy to use.
Up Close & Personal
A quality team chat to help your team connect and stay informed.
From Scattered to Smart
Integrate communication channels and unify your chats in one space.
Various integrations to help you stay connected with customers from multiple channels
Full Package. No Baggage.
A fully customizable CRM database that's light and easy to use.
Up Close & Personal
A quality team chat to help your team connect and stay informed.
From Scattered to Smart
Integrate communication channels and unify your chats in one space.
Various integrations to help you stay connected with customers from multiple channels
Full Package. No Baggage.
A fully customizable CRM database that's light and easy to use.
The voice of our customers
Co-FounderRom&nd
Very satisfied.Really good! Works perfectly and the support people are kind and helpful. We use in our website to better attend to our customers, so we’re very satisfied.
CEOSeoulish
Unlimited chats! Love it!This app is such a life saver!!! We have tried many different live chat app, such as Zendesk and Facebook Messenger, but Channel.io beats all of them by far. It’s beautiful and easy to use, with unlimited chats. Love it!
CEOSkinfood US
Highly recommend!Good! Very easy & convenient. Really satisfied. Very effective, the service team is great! Highly recommend this app.
Marketing ManagerBlooming KoCo
Exactly what we were looking for!The customer support is so helpful, nice, and very professional! This app was exactly what we were looking for! Thank you!
Marketing ManagerSome By Mi USA
Amazing!!!Such an easy set up really impressed with the features all round!!! Highly recommend!!!!! Very convenient!!
Sales ManagerDr.G
The perfect app!Perfect app for the on-site MKT and CS. Easy to use and channel talk support team was very helpful and kindly gave us the guideline of all the settings ;)
MDUUUUU
Highly recommend this App!I have been using channel for a year and this app is the best solution for not only CS, but marketing. I will be using this solution for sure. Highly recommend this App!
Marketing SpecialistHeimish
10 stars!First time using this app for my store. The online help is very supportive. Thank you! I am looking forward to using the features. 10 stars!
FounderSound Porium
Brilliant & amazing!This app is pretty amazing! The AM was brilliant and helped us with rebranding our business, designing our chat button and with creating marketing campaigns. I would recommend this app over others.
CEOFast Pong
An amazing tool!An amazing tool to integrate into your Shopify e-commerce and amazing customer service from Channel.io. They guide you step by step on the setup. I hope the support continues!
CS LeadThe Daebak Company
Convenient and easy.Channel.io provides customizable customer journeys that personalizes every query received. It’s an excellent platform that allows teams to work closely together! A great value for start-up companies!
Sr. Brand Acquisition ManagerTHE FEPI
Channel.io helps our company to increase sales through their hassle free system!It also helps us in maintain our CS by fulfilling customers needs and wants!
Joe VasoldL’atelier Forte
Good for customers. Great for conversion.Channel.io allows us to provide VIP level service for our demanding customers. Our customers don’t have a lot of extra time and Channel.io helps us find solutions to their problems faster. It’s good for the customer and great for our conversion rate.
Co-FounderThe Peachie Shop
Good customer service!Channel.io is a great app to organize your team and provides good customer analytics. Easy to learn and has good customer service.
Marketing ManagerBazzaal Box
Centralizing customer service.Thanks to the app we have been able to centralize our cs inquiries in one place, making it easier for our team to follow up. The Channel.io team has been really supportive walking us through all the amazing features.
CEOTOCOBO
Chat bot makes everything easier.It was easy to create a chat bot, provides amazing functions and is very convenient and easy to use. Recommend!
CX ManagerKonny Baby
An all-in-one life saver.Amazing app. We’ve been using it since early this year and never had any issues. Channel.io was responding very quickly and was very helpful! Having all of our customer relations and marketing on one platform is a life saver.
CEOCConma USA
An amazing app! Improved our CS and marketing on many levelsSetup was a breeze - simple integration with Shopify. Great customer support team and easy-to-use interface.
FounderLes Plages
User-friend & hassle-free!Channel.io has been our most faithful business partner. It made it much easier to manage customer inquiries. The platform is user-friendly, clean and hassle-free, packed with powerful data analytics. Highly recommend!
Marketing ManagerJumiso
Very convenient and easy.Channel.io is amazing!!!!!! This app provides amazing functions and is very convenient and easy. Will continue to use.
Marketing ManagerStyle Korean
So good!So good. The application interface is very easy to use. I highly recommend it and I will continue to use it in the future.
CX Team LeadCOSRX
A great CRM tool!A great CRM tool! Segmenting customers is very convenient. Also, marketing recipes are very helpful with successful examples. Expecting more features integrating with Shopify.
Marketing ManagerHaruharu Wonder
It was a breeze!!Customer support was helpful, friendly and professional. Made everything very easy and it was a breeze!!
Marketing SpecialistLewkin
From zero to hero!Before Channel.io, we got almost zero feedback or inquiries. But now thanks to Channel.io’s live chat, we’re able to talk casually with our customers and build real relationships with them.
Marketing ManagerPyunkang Yul US
Extremely easy to set up!Really good! Works perfThe app is awesome and it works super good. Love this app. Recommend!! Recommend!!ectly and the support people are kind and helpful. We use in our website to better attend to our customers, so we’re very satisfied.
Marketing ManagerMedi-Peel US
Awesome interface!Awesome interface, buttons, and navigation. It was easy to create a chat bot and insert the flow which we wanted.
CEONumber Analytics
Improve communication.We tried various chat bot services and concluded that Channel.io is the best. I highly recommend Channel.io to improve your company's communication with customers.
Customer Service ManagerDaebak Company
Great Value!With ten years of experience in CS, Channel.io provides customizable customer journeys that would be valuable in personalizing every query. It also provides an excellent communication platform that allows teams to work closely together! A great value for start-up companies!
Co-FounderRom&nd
Very satisfied.Really good! Works perfectly and the support people are kind and helpful. We use in our website to better attend to our customers, so we’re very satisfied.
CEOSeoulish
Unlimited chats! Love it!This app is such a life saver!!! We have tried many different live chat app, such as Zendesk and Facebook Messenger, but Channel.io beats all of them by far. It’s beautiful and easy to use, with unlimited chats. Love it!
CEOSkinfood US
Highly recommend!Good! Very easy & convenient. Really satisfied. Very effective, the service team is great! Highly recommend this app.
Marketing ManagerBlooming KoCo
Exactly what we were looking for!The customer support is so helpful, nice, and very professional! This app was exactly what we were looking for! Thank you!
Marketing ManagerSome By Mi USA
Amazing!!!Such an easy set up really impressed with the features all round!!! Highly recommend!!!!! Very convenient!!
Sales ManagerDr.G
The perfect app!Perfect app for the on-site MKT and CS. Easy to use and channel talk support team was very helpful and kindly gave us the guideline of all the settings ;)
MDUUUUU
Highly recommend this App!I have been using channel for a year and this app is the best solution for not only CS, but marketing. I will be using this solution for sure. Highly recommend this App!
Marketing SpecialistHeimish
10 stars!First time using this app for my store. The online help is very supportive. Thank you! I am looking forward to using the features. 10 stars!
FounderSound Porium
Brilliant & amazing!This app is pretty amazing! The AM was brilliant and helped us with rebranding our business, designing our chat button and with creating marketing campaigns. I would recommend this app over others.
CEOFast Pong
An amazing tool!An amazing tool to integrate into your Shopify e-commerce and amazing customer service from Channel.io. They guide you step by step on the setup. I hope the support continues!
CS LeadThe Daebak Company
Convenient and easy.Channel.io provides customizable customer journeys that personalizes every query received. It’s an excellent platform that allows teams to work closely together! A great value for start-up companies!
Sr. Brand Acquisition ManagerTHE FEPI
Channel.io helps our company to increase sales through their hassle free system!It also helps us in maintain our CS by fulfilling customers needs and wants!
Joe VasoldL’atelier Forte
Good for customers. Great for conversion.Channel.io allows us to provide VIP level service for our demanding customers. Our customers don’t have a lot of extra time and Channel.io helps us find solutions to their problems faster. It’s good for the customer and great for our conversion rate.
Co-FounderThe Peachie Shop
Good customer service!Channel.io is a great app to organize your team and provides good customer analytics. Easy to learn and has good customer service.
Marketing ManagerBazzaal Box
Centralizing customer service.Thanks to the app we have been able to centralize our cs inquiries in one place, making it easier for our team to follow up. The Channel.io team has been really supportive walking us through all the amazing features.
CEOTOCOBO
Chat bot makes everything easier.It was easy to create a chat bot, provides amazing functions and is very convenient and easy to use. Recommend!
CX ManagerKonny Baby
An all-in-one life saver.Amazing app. We’ve been using it since early this year and never had any issues. Channel.io was responding very quickly and was very helpful! Having all of our customer relations and marketing on one platform is a life saver.
CEOCConma USA
An amazing app! Improved our CS and marketing on many levelsSetup was a breeze - simple integration with Shopify. Great customer support team and easy-to-use interface.
FounderLes Plages
User-friend & hassle-free!Channel.io has been our most faithful business partner. It made it much easier to manage customer inquiries. The platform is user-friendly, clean and hassle-free, packed with powerful data analytics. Highly recommend!
Marketing ManagerJumiso
Very convenient and easy.Channel.io is amazing!!!!!! This app provides amazing functions and is very convenient and easy. Will continue to use.
Marketing ManagerStyle Korean
So good!So good. The application interface is very easy to use. I highly recommend it and I will continue to use it in the future.
CX Team LeadCOSRX
A great CRM tool!A great CRM tool! Segmenting customers is very convenient. Also, marketing recipes are very helpful with successful examples. Expecting more features integrating with Shopify.
Marketing ManagerHaruharu Wonder
It was a breeze!!Customer support was helpful, friendly and professional. Made everything very easy and it was a breeze!!
Marketing SpecialistLewkin
From zero to hero!Before Channel.io, we got almost zero feedback or inquiries. But now thanks to Channel.io’s live chat, we’re able to talk casually with our customers and build real relationships with them.
Marketing ManagerPyunkang Yul US
Extremely easy to set up!Really good! Works perfThe app is awesome and it works super good. Love this app. Recommend!! Recommend!!ectly and the support people are kind and helpful. We use in our website to better attend to our customers, so we’re very satisfied.
Marketing ManagerMedi-Peel US
Awesome interface!Awesome interface, buttons, and navigation. It was easy to create a chat bot and insert the flow which we wanted.
CEONumber Analytics
Improve communication.We tried various chat bot services and concluded that Channel.io is the best. I highly recommend Channel.io to improve your company's communication with customers.
Customer Service ManagerDaebak Company
Great Value!With ten years of experience in CS, Channel.io provides customizable customer journeys that would be valuable in personalizing every query. It also provides an excellent communication platform that allows teams to work closely together! A great value for start-up companies!
Marketing ManagerBazzaal Box
Centralizing customer service.Thanks to the app we have been able to centralize our cs inquiries in one place, making it easier for our team to follow up. The Channel.io team has been really supportive walking us through all the amazing features.
CEOTOCOBO
Chat bot makes everything easier.It was easy to create a chat bot, provides amazing functions and is very convenient and easy to use. Recommend!
CX ManagerKonny Baby
An all-in-one life saver.Amazing app. We’ve been using it since early this year and never had any issues. Channel.io was responding very quickly and was very helpful! Having all of our customer relations and marketing on one platform is a life saver.
CEOCConma USA
An amazing app! Improved our CS and marketing on many levelsSetup was a breeze - simple integration with Shopify. Great customer support team and easy-to-use interface.
FounderLes Plages
User-friend & hassle-free!Channel.io has been our most faithful business partner. It made it much easier to manage customer inquiries. The platform is user-friendly, clean and hassle-free, packed with powerful data analytics. Highly recommend!
Marketing ManagerJumiso
Very convenient and easy.Channel.io is amazing!!!!!! This app provides amazing functions and is very convenient and easy. Will continue to use.
Marketing ManagerStyle Korean
So good!So good. The application interface is very easy to use. I highly recommend it and I will continue to use it in the future.
CX Team LeadCOSRX
A great CRM tool!A great CRM tool! Segmenting customers is very convenient. Also, marketing recipes are very helpful with successful examples. Expecting more features integrating with Shopify.
Marketing ManagerHaruharu Wonder
It was a breeze!!Customer support was helpful, friendly and professional. Made everything very easy and it was a breeze!!
Marketing SpecialistLewkin
From zero to hero!Before Channel.io, we got almost zero feedback or inquiries. But now thanks to Channel.io’s live chat, we’re able to talk casually with our customers and build real relationships with them.
Marketing ManagerPyunkang Yul US
Extremely easy to set up!Really good! Works perfThe app is awesome and it works super good. Love this app. Recommend!! Recommend!!ectly and the support people are kind and helpful. We use in our website to better attend to our customers, so we’re very satisfied.
Marketing ManagerMedi-Peel US
Awesome interface!Awesome interface, buttons, and navigation. It was easy to create a chat bot and insert the flow which we wanted.
CEONumber Analytics
Improve communication.We tried various chat bot services and concluded that Channel.io is the best. I highly recommend Channel.io to improve your company's communication with customers.
Customer Service ManagerDaebak Company
Great Value!With ten years of experience in CS, Channel.io provides customizable customer journeys that would be valuable in personalizing every query. It also provides an excellent communication platform that allows teams to work closely together! A great value for start-up companies!
Co-FounderRom&nd
Very satisfied.Really good! Works perfectly and the support people are kind and helpful. We use in our website to better attend to our customers, so we’re very satisfied.
CEOSeoulish
Unlimited chats! Love it!This app is such a life saver!!! We have tried many different live chat app, such as Zendesk and Facebook Messenger, but Channel.io beats all of them by far. It’s beautiful and easy to use, with unlimited chats. Love it!
CEOSkinfood US
Highly recommend!Good! Very easy & convenient. Really satisfied. Very effective, the service team is great! Highly recommend this app.
Marketing ManagerBlooming KoCo
Exactly what we were looking for!The customer support is so helpful, nice, and very professional! This app was exactly what we were looking for! Thank you!
Marketing ManagerSome By Mi USA
Amazing!!!Such an easy set up really impressed with the features all round!!! Highly recommend!!!!! Very convenient!!
Sales ManagerDr.G
The perfect app!Perfect app for the on-site MKT and CS. Easy to use and channel talk support team was very helpful and kindly gave us the guideline of all the settings ;)
MDUUUUU
Highly recommend this App!I have been using channel for a year and this app is the best solution for not only CS, but marketing. I will be using this solution for sure. Highly recommend this App!
Marketing SpecialistHeimish
10 stars!First time using this app for my store. The online help is very supportive. Thank you! I am looking forward to using the features. 10 stars!
FounderSound Porium
Brilliant & amazing!This app is pretty amazing! The AM was brilliant and helped us with rebranding our business, designing our chat button and with creating marketing campaigns. I would recommend this app over others.
CEOFast Pong
An amazing tool!An amazing tool to integrate into your Shopify e-commerce and amazing customer service from Channel.io. They guide you step by step on the setup. I hope the support continues!
CS LeadThe Daebak Company
Convenient and easy.Channel.io provides customizable customer journeys that personalizes every query received. It’s an excellent platform that allows teams to work closely together! A great value for start-up companies!
Sr. Brand Acquisition ManagerTHE FEPI
Channel.io helps our company to increase sales through their hassle free system!It also helps us in maintain our CS by fulfilling customers needs and wants!
Joe VasoldL’atelier Forte
Good for customers. Great for conversion.Channel.io allows us to provide VIP level service for our demanding customers. Our customers don’t have a lot of extra time and Channel.io helps us find solutions to their problems faster. It’s good for the customer and great for our conversion rate.
Co-FounderThe Peachie Shop
Good customer service!Channel.io is a great app to organize your team and provides good customer analytics. Easy to learn and has good customer service.
Marketing ManagerBazzaal Box
Centralizing customer service.Thanks to the app we have been able to centralize our cs inquiries in one place, making it easier for our team to follow up. The Channel.io team has been really supportive walking us through all the amazing features.
CEOTOCOBO
Chat bot makes everything easier.It was easy to create a chat bot, provides amazing functions and is very convenient and easy to use. Recommend!
CX ManagerKonny Baby
An all-in-one life saver.Amazing app. We’ve been using it since early this year and never had any issues. Channel.io was responding very quickly and was very helpful! Having all of our customer relations and marketing on one platform is a life saver.
CEOCConma USA
An amazing app! Improved our CS and marketing on many levelsSetup was a breeze - simple integration with Shopify. Great customer support team and easy-to-use interface.
FounderLes Plages
User-friend & hassle-free!Channel.io has been our most faithful business partner. It made it much easier to manage customer inquiries. The platform is user-friendly, clean and hassle-free, packed with powerful data analytics. Highly recommend!
Marketing ManagerJumiso
Very convenient and easy.Channel.io is amazing!!!!!! This app provides amazing functions and is very convenient and easy. Will continue to use.
Marketing ManagerStyle Korean
So good!So good. The application interface is very easy to use. I highly recommend it and I will continue to use it in the future.
CX Team LeadCOSRX
A great CRM tool!A great CRM tool! Segmenting customers is very convenient. Also, marketing recipes are very helpful with successful examples. Expecting more features integrating with Shopify.
Marketing ManagerHaruharu Wonder
It was a breeze!!Customer support was helpful, friendly and professional. Made everything very easy and it was a breeze!!
Marketing SpecialistLewkin
From zero to hero!Before Channel.io, we got almost zero feedback or inquiries. But now thanks to Channel.io’s live chat, we’re able to talk casually with our customers and build real relationships with them.
Marketing ManagerPyunkang Yul US
Extremely easy to set up!Really good! Works perfThe app is awesome and it works super good. Love this app. Recommend!! Recommend!!ectly and the support people are kind and helpful. We use in our website to better attend to our customers, so we’re very satisfied.
Marketing ManagerMedi-Peel US
Awesome interface!Awesome interface, buttons, and navigation. It was easy to create a chat bot and insert the flow which we wanted.
CEONumber Analytics
Improve communication.We tried various chat bot services and concluded that Channel.io is the best. I highly recommend Channel.io to improve your company's communication with customers.
Customer Service ManagerDaebak Company
Great Value!With ten years of experience in CS, Channel.io provides customizable customer journeys that would be valuable in personalizing every query. It also provides an excellent communication platform that allows teams to work closely together! A great value for start-up companies!
Co-FounderRom&nd
Very satisfied.Really good! Works perfectly and the support people are kind and helpful. We use in our website to better attend to our customers, so we’re very satisfied.
CEOSeoulish
Unlimited chats! Love it!This app is such a life saver!!! We have tried many different live chat app, such as Zendesk and Facebook Messenger, but Channel.io beats all of them by far. It’s beautiful and easy to use, with unlimited chats. Love it!
CEOSkinfood US
Highly recommend!Good! Very easy & convenient. Really satisfied. Very effective, the service team is great! Highly recommend this app.
Marketing ManagerBlooming KoCo
Exactly what we were looking for!The customer support is so helpful, nice, and very professional! This app was exactly what we were looking for! Thank you!
Marketing ManagerSome By Mi USA
Amazing!!!Such an easy set up really impressed with the features all round!!! Highly recommend!!!!! Very convenient!!
Sales ManagerDr.G
The perfect app!Perfect app for the on-site MKT and CS. Easy to use and channel talk support team was very helpful and kindly gave us the guideline of all the settings ;)
MDUUUUU
Highly recommend this App!I have been using channel for a year and this app is the best solution for not only CS, but marketing. I will be using this solution for sure. Highly recommend this App!
Marketing SpecialistHeimish
10 stars!First time using this app for my store. The online help is very supportive. Thank you! I am looking forward to using the features. 10 stars!
FounderSound Porium
Brilliant & amazing!This app is pretty amazing! The AM was brilliant and helped us with rebranding our business, designing our chat button and with creating marketing campaigns. I would recommend this app over others.
CEOFast Pong
An amazing tool!An amazing tool to integrate into your Shopify e-commerce and amazing customer service from Channel.io. They guide you step by step on the setup. I hope the support continues!
CS LeadThe Daebak Company
Convenient and easy.Channel.io provides customizable customer journeys that personalizes every query received. It’s an excellent platform that allows teams to work closely together! A great value for start-up companies!
Sr. Brand Acquisition ManagerTHE FEPI
Channel.io helps our company to increase sales through their hassle free system!It also helps us in maintain our CS by fulfilling customers needs and wants!
Joe VasoldL’atelier Forte
Good for customers. Great for conversion.Channel.io allows us to provide VIP level service for our demanding customers. Our customers don’t have a lot of extra time and Channel.io helps us find solutions to their problems faster. It’s good for the customer and great for our conversion rate.
Co-FounderThe Peachie Shop
Good customer service!Channel.io is a great app to organize your team and provides good customer analytics. Easy to learn and has good customer service.
- Co-FounderRom&ndVery satisfied.Really good! Works perfectly and the support people are kind and helpful. We use in our website to better attend to our customers, so we’re very satisfied.
- Marketing SpecialistHeimish10 stars!First time using this app for my store. The online help is very supportive. Thank you! I am looking forward to using the features. 10 stars!
- Marketing ManagerBazzaal BoxCentralizing customer service.Thanks to the app we have been able to centralize our cs inquiries in one place, making it easier for our team to follow up. The Channel.io team has been really supportive walking us through all the amazing features.
- CX Team LeadCOSRXA great CRM tool!A great CRM tool! Segmenting customers is very convenient. Also, marketing recipes are very helpful with successful examples. Expecting more features integrating with Shopify.
Pricing That Grows Only When You Grow
Conversations should be free
Free Plan
- Team messenger (Team Chat)
- Customer messenger (Live Chat)
- Instagram, Line integrations
Free
For customer driven growth
Paid Plan
- Everything on the Free Plan
- Simple & powerful CRM
- Unlimited chat history/search
- Subscribe Add-ons
$30~/month
Start Your Customer Driven Journey
No site required
Free trial of all features available for 14 days
Install in 3 minutes
