Interviews

[CX Stories] Gerardo Barrera, Head of CS at TWOTHIRDS SLU

Introduction Gerardo Barrera is the Head of Customer Service at TWOTHIRDS SLU with years of experience in the fashion retail space. Founded in 2010, TWOTHIRDS is an ocean-inspired slow fashion brand for women and men. Known as the pre-order and deadstock pioneers, they spearheaded the use of innovative low-impact materials and are B Corp Certified. Their mission is to bring positive change to the fashion industry – to protect what we love: our ocean. All their clothing is designed in Barcelona,

May 23, 2025 · Anna

[CX Stories] Natascha Koblov, Head of CS + Marketing Manager at Piñata Rent

Introduction Natascha is the Head of CS and Growth Marketing Manager at Piñata Rent with 15 years of experience in marketing and advertising across Europe and the US. Piñata Rent is a rewards and financial wellness platform for renters. Designed to empower renters, Piñata makes it easier to turn rent by turning someone’s biggest monthly expense into a path toward financial growth. Interview 1. How did your journey into CX start, and how did you know it was your calling? I've always gravitated to

Apr 15, 2025 · Anna

[CX Stories] Luana Perez, Sr. Director of CS at Ergatta

Introduction Luana Perez is a Senior Director of Customer Experience at Ergatta with over 10 years of experience in the fitness space. Ergatta is a connected fitness company that offers game-based rowing workouts. Its sleek, wooden rower pairs with interactive software that turns exercise into personalized challenges and races. Interview 1. How did your journey into CX start, and how did you know it was your calling? My CX journey started with a part-time job in college that became a full-time p

Apr 15, 2025 · Anna

[Founder Stories] Isidoro Francisco: Building the New "I Love New York" Brand

[Founder Stories] Isidoro Francisco: Building the New "I Love New York" Brand Introduction Isidoro Francisco is the founder of the urban luxury clothing brand boys of new york based out of New York City. The style is inspired by the timeless appeal of vintage sports, the functionality of workwear, and the enduring simplicity of basics. Isidoro has cultivated a brand that resonates with customers far beyond the borders of the Big Apple. His journey began with a vision rooted in authenticity, crea

Dec 11, 2024 · Anna

[Founder Stories] Laura Taylor: Redefining Social Drinking with Mingle Mocktails

Introduction Laura Taylor is the founder of Mingle Mocktails, a non-alcoholic beverage brand that’s redefining social drinking culture. Inspired by her own experiences and the gap in the market for enjoyable alcohol-free options, she created Mingle Mocktails to bring inclusivity to social events for those who prefer not to drink. With a background in corporate sales engineering, she brought a unique blend of resilience and market savvy to her role as Founder and Chief Mingle Officer, enabling he

Oct 25, 2024 · Anna

[Founder Stories] Sarah Buxton: From Shark Tank to Success

[Founder Stories] Sarah Buxton: From Shark Tank to Success Introduction Sarah Buxton is an actress, interior designer, entrepreneur, and founder of Tutublue, a swimwear brand that specializes in stylish UPF50+ suits. Growing up in California, Sarah has spent her life by the ocean. After a melanoma scare threatened her ability to spend time outdoors, she was driven to start her own line of protective swimwear that would allow her to continue enjoying the ocean safely while protecting her skin fro

Oct 03, 2024 · Anna

[Founder Stories] Jensen Brehm: Unconventional Journey to E-commerce Triumph

The Visionary’s Lens: Jensen's Unconventional Journey to E-commerce Triumph Discovering Success Through Innovation and Customer-Centric Design in the World of Online Eyewear Jensen Brehm, Founder of Ombraz Sunglasses Introduction Venturing into the realm of entrepreneurship with a pair of broken sunglasses and a string of unorthodox ideas, Jensen's journey defies conventional business narratives. His story is a riveting blend of environmental consciousness, digital innovation, and the spirit of

Aug 27, 2024 · Anna