Category
Billing & Subscription
Explore the pricing options and subscription methods available on Channel Talk, and select a plan that suits the needs of your business.
How Subscription Works
Get a paid plan suitable for your business size.Manage Subscription
If you are subscribed to a paid plan, you can change your subscription details, such as the renewal date or cycle and usage limits, from the [Billing] - [Subscription] section. Please routinely check your usage and manage your costs via the current usage dashboard.Payment Information
How To Manage Payment Methods Channel Talk accepts payment in three ways: 1) Credit card 2) Balance by deposit 3) Credit by Channel Talk Payment deduction order: Credit → Balance → Card Credit Card Pay your subscription with the credit card registered to the channel. The payment gateway companies are: - Payment in Korea: Nicepay - International payment: Stripe - Shopify: All channels integrated with Shopify need to use the payment methods registered with Shopify admin Register Your Payment CardPrepaid Usage
Estimate your monthly usage of MUs, seats, and add-ons and purchase them in advance. Save up to 25% when you pre-pay for your usage with an annual subscription and get about 3 months for free.External Post Log
You can review the outbound message history via SMS/LMS, emails, and Kakao Info-talk from Follow-up notifications and marketing. Review Post Log - Filter by date: see the sending log by month - Filter by condition: - All: all sends made to Channel Talk in the current month - Marketing - Campaign: the sending log by a specific campaign - Marketing - One-time: the sending log by a specific one-time message - Number of sends: the total number of sends that meet the filtering criteria and the costsPlan Change
Channel Talk's subscription contains the payment for the plan and the usage. This guide explains the process when you change your plan from one to another (Early Stage, Growth, Enterprise). Upgrade Your Plan When Does This Happen? - Changing to a higher plan (e.g. from Early stage to Growth) - Changing your plan subscription from monthly to a yearly payment - Changing from a free plan to a paid plan Payment Process for Upgrade - Changing to a higher plan: 1. First, the amount for the remaining pRefund Policy
Channel Talk refund policy is divided into full refund, partial refund, and non-refundable. Please review the refund policy below carefully. Full Refund Partial Refund Plan O O Postpaid Usage X X Prepaid Usage O X Full Refund A full refund, amounting to a 100% chargeback to the payment method used for your subscription, is available only if you have not utilized any services paid for after subscribing to the plan and if you apply directly to the Channel Team within 7 days. A full refund is avail