Decrease time spent on routine customer inquiries and prioritize meaningful conversations using Channel Talk's Support bot.

Support Bot

The Operation add-on streamlines processes by automating repetitive tasks and offers valuable insights for business growth through chat analysis.

Operation

Initiate communication with your customers through the powerful and user-friendly marketing feature of Channel Talk.

Marketing

Simplify customer service and internal collaboration by using Channel Talk's Team Chat for both customer interactions and team communication.

Team Chat

Explore the pricing options and subscription methods available on Channel Talk, and select a plan that suits the needs of your business.

Billing & Subscription

Introducing AI features that help you reduce repetitive inquiries and focus on what is truly important to your team.

NaverTalk

Streamline customer support by connecting your email inbox to Channel Talk, allowing you to manage inquiries in a single platform. And to provide a personalized experience, you change the sender's email address through email DNS settings.

Email

Kakao

Link your Instagram to handle direct messages from customers and promote your brand with new Instagram posts through Channel Talk.

Instagram

Streamline customer interactions across multiple platforms by integrating external services with Channel Talk.

Integrations

Basic chat settings are gathered here. You can create a greeting message or set your operating hours.

Chat Settings

Customize the Channel Talk plugin and chat lounge to reflect your brand and connect with customers.

General Settings

Apply your company's existing team structure to Channel Talk as well. Invite team members to the channel, group them according to purpose, and enhance communication efficiency.

Teammates

Learn how to set up Channel Talk, from channel profile to security settings.

Settings

Channel Talk can be easily installed on your homepage. Simply follow the provided installation guide to set up the Channel Talk plug-in and start communicating with your customers.

Installation

A successful CRM strategy begins with understanding your customers. Easily locate and manage your regular customers using the Contacts feature on Channel Talk.

Effective communication with customers is key to growing your business. Discover how to connect with them using Channel Talk

Live Chat

Are you new to Channel Talk? This article is just for you!

Getting Started

Call

meet-call

Explore Team ChatChat listSectionDescriptionYour nameThis is every user’s personal chatroom. You can send yourself files or anything.ThreadsTeam members can @mention other members to notify and create a thread.BookmarksUsing bookmarks you can quickly find and check on chatrooms and direct messaging all in one place.Chatroom listFind and join all chatrooms in your company channel. If you want the information on a need-to-know basis, simply make the chatroom private.Direct MessageSend DM to anyone on your team. Everyone on your team can create group messages or DM each other.Message ScreenThis is the place where you can check currently active DM messages or threads.Group chat detailsSharing your room linkCopy and share this link with your other teammates so they can join in on the conversation.Participants listCheck the participants of each chatroom. From this list you can also invite other coworkers to participate.Chatroom notification settingsAll Activity: You will be notified whenever there is a new message in the chat.Important only: You will only receive messages with the @all or @name tagsNothing: This chatroom will never push a notification.Files and web linksThe chat room provides a centralized location where you can view all files and links that have been shared. These files and links are securely stored for an indefinite period of time and are accessible to new members who join the team. There is a maximum file size limit of 1GB per transfer and a 5-minute wait time after each transfer before a new one can be initiated.Use team chat efficientlyCreate and manage group chatFind and join all chatrooms in your company channel. If you want the information on a need-to-know basis, simply make the chatroom by clicking the + button.You can change the public/private group settings at any time by clicking the [••• button] - [Group settings] after creation.Private groups can’t be seen on search, you can only see the ones that you are invited to. You can join private groups by invitation only.Use threadsYou can check the threads you participated in in the order of the latest notifications. You will see the name of the group at the top, and the contents and comments are displayed at the bottom.You can also send a message to the group chat!If it&#39;s an important message that all team members need to be aware, you can send the message with also send to the chat room checked. At the top right of the thread, you can set notifications for each thread, check the number of participants and leave the thread if you don&#39;t want to get notified anymore. You can mention everyone who participated in the thread with the @all.If only a simple response is needed, no problem! Just use reaction emoji on any message. Every message has a limit of 300 reactions maximum.SideviewSide view allows you to split your focus on work content. It allows you to go into threads and other content without having to click through multiple pages. All you need to do is click “side view” on the message.When you have checked through all the content on the side view you can move directly to the corresponding user chat or chatroom by pressing the back arrow.You can even send messages directly through the side view. Through the [•••]setting button you can change the status, assign manager to user chats, or even add follows to a chat.Share my status with the teamOn your profile, you can change your current status and communicate to your team exactly what you are doing.[Preference] - [Status Setting]In a meeting, Commuting, Working remotely, and On vacation are provided as default statuses.You can create a status template up to 8.If you register a custom status, the default recommended status will disappear.You can freely add or delete states, and specify the duration of the state.

Explore Team Chat

Why should I use Team chat?Your customers are only one message away from your entire teamWith Channel Talk you can keep your team and customers in the same place. The ability to have one platform that combines these two features you can increase efficiency and make your company management easy!Unlimited MembersYou can have as many members on your channel as you want. Talk as much as you want with your team.Flexible team managementSick of making new chatrooms for new members? Tired of having to convert everything to new chats? With Channel Talk channels can be simply joined or left with just a click of a button. Chat history is accessible to all, and automatic deletion once the member leaves the channel. Unlimited file sharing, no worries about file expirationTeam chat saves every message, file, and link. You can find the shared files in any chat at anytime with a simple click on the dashboard, all you need to do is search and filter to find the files you are looking for.Side view, your multitasking toolWith our built-in side view, you can easily look at the progress of work, user chats, threads, and even multiple conversations right on your dashboard. No need to switch between multiple tabs.Keep all your conversation specific contents in one spot with threadsWant to be notified on task specific conversations? Use threads. Use mentions or manually jump into a thread yourself! You can participate through actively talking or even just leaving a simple reaction.Topic based discussions and private groupsWant a team based group? create a group chat within the channel. Create public groups organized by topic, members, or project. Is it on a need to know basis? Make the public group a private group. Just invite the members who need to know. Also, don’t forget, it&#39;s unlimited.c

What is Channel Talk Team chat?

Invite teammates[channel settings] - [teammates] - [members] - [+Invite new manager]When inviting new members to your channel you can set their status to either owner or member. Using the [invite link] there are a few other ways to invite new members to your channel:Copy and paste the linkEmail invite linkThe same link can be used by multiple people, and once your team member has finally joined you can easily freeze the link so no one else can join. Invitation links have expiration dates(30 days), once the invite time elapses, you will have to resend a new link.Owner and RoleThe owner is given all rights. A channel can have multiple owners.Roles are given some privileges, which can be set directly by the channel owner. (Learn Roles and Permissions)Edit access for your teammatesManagers with owner permission can modify the permissions of other managers in the channel.[Channel settings] - [Teammates] - [Manager] - [+Edit manager role button]FAQA team member left, why can I still see their direct messages?Since there&#39;s a possibility of containing important information you&#39;ve discussed with your team member through direct messages, Channel Talk does not immediately purge user-related chats when the team member leaves the channel. After saving all important information in direct messages, you can delete the direct messages by going to the [••• button] in the top right corner and click the [leave chat].Can I reset the previous chat history?Currently, we do not support resetting previous chat history. If you do not want a specific conversation to be shown, a team member who sent the message needs to manually delete it.I want only certain team members to join a group chat room.Using Channel Talk’s private group chat room feature you can make sure that only those who have invite links can participate.What is an &#34;All&#34; group chat room? Is it possible to kick some members out?An &#34;All&#34; group chat room is the room that was automatically created when the channel was made. This is your channel’s ‘front door’ for new members. You cannot remove any members from this group chat room, so we suggest using it as a notice board for your team members!