Coffee Table Ep.2 | Why You Should Operate a BPO Like a Sports Team

Check out the full interview with Channel Talk CEO Josh Kim as he chats with Awesome CX Director, Dan Brady as they discuss how Dan has shifted from sports to brand side to now working at a BPO.

Coffee Table Ep.2 | Why You Should Operate a BPO Like a Sports Team

Welcome to Coffee Table, a podcast where we chat with experts about various topics across customer experience, start-ups, and more.

In the second episode of our series, Josh sat down with Dan Brady of Awesome CX.

Highlights:

• Experience as a soccer coach has helped shape Dan's strong work ethic

• Recruiting individuals with unconventional backgrounds like sports or military can make a great CX team

• If there's a high turnover in your CS team, it's time to start looking for a BPO

• Tapping into your network and requesting an RFI can help you find a great BPO

Interested in learning more about Dan and BPOs? Watch our podcast above!