Too many channels to track
Customer requests get buried in the noise
AI for your customer support in Slack
Let AI handle routine questions and help your team follow through on the rest
Trusted by teams at
Ready for a dedicated support workspace?
Manage customer conversations in Channel Works. Keep team collaboration in Slack.
One support workflow
Wherever your team works
Keep customer conversations and your team’s work connected
Handle customers in Channel Works
One inbox
Manage every Slack request in Channel Works
Let AI handle the reply
AI answers in Channel Works. Replies appear in Slack.
Keep your team connected
Keep your team in sync across Channel Works and Slack
Keep your team in Slack
All requests One place
Bring customer requests together in Slack
Reply from Slack
Reply to customers directly from a Slack thread
AI turns related requests into one issue Keep every customer in the loop
Bring in your team
Keep the context
Ask your team in Slack. Keep every reply with the customer conversation.
Frequently asked questions
Which Slack channels are supported?
Channel Works supports customer conversations in Slack Connect shared channels. Customers can keep using Slack without installing an extra app.
Does every message become a conversation?
AI uses the context to turn support requests into new conversations or add messages to existing ones. You can also flag messages that need support.
How do my team's replies appear in Slack?
When your team replies from Channel Works, customers receive the reply in their original Slack thread. They can continue the conversation there without switching tools.
Can my team manage support from Slack?
Yes. Send conversations received in Channel Works to a designated internal Slack channel, where your team can manage and respond to them. This is separate from private side conversations used to bring teammates into a specific customer request.
What about customers who aren't on Slack?
Customers can reach you through live chat or email, with those conversations managed in the same inbox as your Slack conversations.