Coupang
Integrate Channel Talk with Coupang Commerce. Receive product-specific inquiries in Channel Talk and use order lookup and cancellation functions.
This app helps with
Reply to Coupang product inquiries from Channel Talk.
Coupang inquiry coverage
상품별 문의 (product inquiries) [Supported]
고객센터 문의 (call-center inquiries) [Not supported]
구매후기 (purchase reviews) [Not supported]
Bring unanswered product inquiries into UserChats and reply while viewing the product name and link.
Look up orders and handle eligible cancellations.
Find orders by order number or shipment box number, then cancel all or some eligible items. Seller-initiated cancellation or shipment suspension can affect seller metrics; check the status and reason before proceeding.
Handle recurring inquiries with ALF.
Configure ALF responses and tasks for product inquiries and order lookup. Returns and exchanges must be handled in Coupang Wing.
Recommended for
Coupang sellers that want to handle product inquiries, order lookups, and cancellations in Channel Talk
Frequently Asked Questions
Where do I issue a Wing Open API key?
Issue the Access Key and Secret Key from the Open API management page in Coupang Wing.
Why do I configure the product-inquiry lookup period?
The Coupang product-inquiry API queries by date, so choose a range of 2 to 7 days including today for unanswered inquiries to import into Channel Talk.
Can a Cafe24 order-lookup task also find Coupang orders?
No. Each sales channel uses its own app and settings. Connect the Coupang app and use a Coupang order lookup or support flow to view Coupang orders.
Can ALF handle Coupang inquiries?
When the Coupang connection and required automation settings are ready, ALF tasks can be used with product-inquiry responses and order lookups. Cancellation works only within the seller-initiated cancellation or stop-shipment scope.
Do I need the app even if I only receive product inquiries?
Yes. Product-inquiry ingestion and order automation use the same sales-channel information, so managing them together in the Coupang app keeps the setup consistent.
What if I cannot view the Secret Key again?
Issue or reissue a key in Coupang Wing and enter it again in Channel Talk settings. Coordinate the change with operating hours so the existing connection is not unexpectedly interrupted.
What should I know before canceling an order?
A Coupang cancellation is processed as a seller-initiated cancellation or stop-shipment request and may affect seller metrics. Check the order status and reason, and run it only when necessary.
Which IP address should I add when issuing an Open API key?
Issue an Open API key from the Additional Seller Information page in Coupang Wing and add 3.38.119.225 to the IP allowlist.