Facebook Messenger
Manage messages from Facebook Messenger directly in Channel Talk.
This app helps with
Handle Facebook Page messages in one inbox.
Read and reply to messages sent to your Facebook Page from Channel Talk, without switching between the Page and your support inbox.
Keep conversations from different Pages organized.
Connect additional Pages and check the Page name in the conversation information to see where each inquiry came from.
Recommended for
Teams that want to bring Facebook Messenger inquiries into Channel Talk
Frequently Asked Questions
Which account should I use to connect?
Log in with a personal Facebook account that has access to the business account and Page. Select the Page and grant the required permissions.
Can I message a customer first?
Starting a conversation with a customer is not supported. Use the integration to reply to messages sent to your Page.
Can I see replies sent directly from Facebook?
Replies sent directly from Facebook Messenger appear as bot messages in the ongoing Channel Talk conversation.