FLEXG
Connect FLEXG store member information, look up and cancel orders, and automate support with ALF.
This app helps with
Identify FLEXG store customers in Channel Talk
Connecting FLEXG synchronizes member information, including names, email addresses, phone numbers, and marketing consent, to Channel Talk customer profiles. Member authentication identifies signed-in customers so you can see who is contacting you. Registrations and completed orders are recorded as Channel Talk events to help you understand purchase history.
Look up and cancel orders from the conversation
Use a customer’s phone number to look up FLEXG orders in real time, including order numbers, statuses, payment amounts, items, and recipient details. Orders can be canceled before shipping, including cancellation of the payment authorization. If you also use a WMS app such as EzAdmin, Sabangnet, Baljumoa, or Sellmate, a request to stop shipment of the canceled order is also sent to the WMS.
Let ALF handle order inquiries
Channel Talk’s AI agent ALF uses the conversation context to find orders and explain their status and payment information. ALF can also handle cancellation requests before shipping. When a human agent is needed, ALF hands over the conversation.
Recommended for
FLEXG stores that want to use order and customer data for support and ALF or CoS automation
Frequently Asked Questions
What information is needed to find an order?
Use the customer’s phone number to find FLEXG orders and view their status, payment amount, products, and recipient information.
Does order cancellation also affect payment and fulfillment?
For eligible orders before shipment, cancellation also cancels the payment authorization. If a linked WMS app is used, the fulfillment stop is forwarded as well. Check the order and integration status before proceeding.