Imweb
Connect Imweb to respond to your customers' inquiries directly from User Chat. With ALF tasks, you can also automate complex workflows like order cancellations and returns.
This app helps with
Once the app is installed, complete the integration by installing Channel Talk from the Imweb App Store. Immediately after the integration, unanswered inquiries posted on Imweb boards within the last two days are imported into User Chat, and from then on, new inquiries are automatically pulled in every 15 minutes. You can disconnect the integration on a per-board basis, or click a button to import all past unanswered inquiries at once.
Reply to product Q&A and one-to-one inquiries in Channel Talk. Look up orders by the buyer's phone number and process full cancellation or full return for supported orders.
Recommended for
Imweb merchants that want to handle board inquiries and order support together in UserChat
Frequently Asked Questions
Can I reply to an inquiry more than once?
The Imweb API allows only one response per inquiry. Edit the response or add another response in the Imweb admin.