Kakao CS Talk
You can send and receive messages between Kakao CS Talk and Channel Talk. In addition to transferring files and operating CS inquires, workflows and business hours are also applied.
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Kakao
Handle Kakao CS Talk and Notification Talk directly in Channel Talk
About this app
How to use this app
Kakao Infotalk
You can use Kakao Infotalk for Follow-up notifications or marketing. You can send informational messages such as orders, payments, and delivery status to customers who aren't Kakao friends. You can also use the basic templates provided by Channel Talk and set your own messages if you want. Channel Talk aims to provide the lowest price!
Kakao Brand Message (Friend Talk)
Send promotional messages to Korean customers via KakaoTalk Channel. Leverage customer data stored in ChannelTalk to send personalized messages. Deliver your Brand Message with eye-catching images. Brand Messages are sent only to customers who are friends with your Kakao Channel. (Pricing varies by message type)
Frequently Asked Questions
What should I prepare before connecting Kakao?
Your Kakao Channel must be a Business Channel. If the same channel is connected through another provider, check that connection before proceeding.
Can I start a conversation with Kakao 상담톡?
Kakao 상담톡 is available after the customer requests support or starts a conversation. For order or shipping notifications, use the appropriate message feature, such as 알림톡.
What customer information is needed for 알림톡?
You need the customer’s mobile phone number. Prepare a suitable template and review it in the app’s 알림톡 settings.