롯데ON
롯데ON 상품 Q&A와 판매자 문의를 채널톡에서 받고, 채널톡에서 보낸 답변을 롯데ON에 바로 등록할 수 있어요.
This app helps with
Answer LOTTE ON customer inquiries from Channel Talk.
LOTTE ON inquiry types [support]
Product Q&A [supported]
Seller inquiries (1:1 inquiries, including ones forwarded by LOTTE ON customer service) [supported]
Product reviews [not supported]
Chats open in the order customers asked. Every 5 minutes the app imports unprocessed product Q&As and unanswered seller inquiries and creates one chat per inquiry, oldest first.
See what you need to answer. Inquiry time, type, product and option names, order number and attachments (seller inquiries), and a product page link are added as a note only agents can see.
Reply right from Channel Talk. Agent replies are registered on LOTTE ON, and the chat closes once the reply is registered.
Store Center replies stay in sync. If an inquiry is answered or processed in the LOTTE ON Store Center first, the chat records it and closes so the same inquiry is not answered twice.
Recommended for
Recommended for seller support teams that want to handle LOTTE ON product Q&As and seller inquiries in one Channel Talk inbox. Not suitable if you need to edit registered replies or answer with images or files.
Frequently Asked Questions
What do I need to get started?
In LOTTE ON Store Center > Seller info > OpenAPI management, choose direct input, register the server IP provided by Channel Talk, and issue an API key. Enter the API key and your vendor number (the code starting with LD or LO at the top left of Store Center) in the app settings. LOTTE ON API keys must be reissued every year; update the app settings when you do.
Which inquiries are imported, and when?
Every 5 minutes the app imports unprocessed product Q&As and unanswered seller inquiries registered within the configured period (last 1-7 days, 3 by default). Inquiries that are already answered or processed are not imported. It can take up to about 5 minutes for a new inquiry to appear.
How many replies can I send, and how long can they be?
LOTTE ON does not provide an API to edit replies, so you can register one reply per inquiry: up to 1,000 characters for product Q&As and 4,000 for seller inquiries, text only. Once registered, the chat closes and you cannot reply to that inquiry again. If the result could not be confirmed, check the reply in Store Center.
What happens if I answer in Store Center?
At the next check (within about 5 minutes) the chat records it and closes. If an agent replies from Channel Talk in the meantime, the app checks LOTTE ON again right before sending, so the Store Center reply is never overwritten. For seller inquiries the Store Center reply and its time are shown. For product Q&As LOTTE ON does not provide the reply text, so only the processed or forwarded status is shown.
How is customer information shown?
LOTTE ON does not provide inquiry author details to general sellers, so each inquiry arrives as a separate customer. Seller inquiries show the order number so you can look up the order in Store Center. Each inquiry gets its own chat.
Are product reviews or image replies supported?
Product reviews are not imported. Files customers attach to seller inquiries are available as links, but you cannot reply with images or files from Channel Talk.