NextEngine

This app helps with

View NextEngine product, inventory, and order information in Channel Talk. Answer customer questions without opening NextEngine separately, or look up information through Channel Talk's automated responses.

Features

• Product search: Find prices and stock by product name or product code.

• Inventory lookup: Check stock, allocated quantities, and available stock by product code.

• Order status: Look up order status, shipment dates, and tracking numbers by order number.

• Customer orders: Find a customer's orders by phone number or email address.

• Optional actions: Apply order cancellations, shipping address changes, and shipment holds to NextEngine order records. These actions are disabled by default.

If you manage orders from multiple marketplaces and your own store in NextEngine, one integration lets you look up orders across those sales channels.

Setup

1. Install NextEngine from the Channel Talk App Store.

2. Open the connection URL in the app settings, sign in to NextEngine, and authorize the integration. You do not need to create or enter an API key.

3. Once connected, use the features in customer conversations and automated responses.

Requirements and limitations

• You need a Channel Talk contract and permission to view NextEngine orders, products, and inventory.

• This app is currently available in beta.

• Contact Channel Talk to enable order cancellations, shipping address changes, or shipment holds.

• For marketplace orders, the app updates only the NextEngine order record. Changes to marketplace order information and refund processing must be handled separately.

Frequently Asked Questions