Shopby
You can check customer information and order history from your own store on Channel Talk.
This app helps with
Support customers with their order details at hand.
Connect shop by member information to Channel Talk and view ordered products, payment amounts, and shipping details during a conversation. Reduce the need to ask customers for the same information again.
Use member profiles for relevant messages.
Use synchronized customer profiles as filters for CRM marketing. Order details shown in the support view and customer data available for marketing have different supported uses.
Recommended for
Shopby merchants that want to view member and order history in the support inbox
Frequently Asked Questions
When is member information synchronized?
Member information is synchronized when an existing member logs in to your store or a new member signs up after installation.
Can I use the order details in the support view as marketing filters?
The detailed order information shown in the support view cannot be used as a campaign or workflow filter. Use synchronized customer profiles and supported events for marketing.