Shopee
View and cancel Shopee orders, and receive and reply to unanswered product reviews in Channel Talk.
This app helps with
Manage Shopee orders and product reviews from Channel Talk.
Key features • View orders from the last 30 days • Fully cancel orders that Shopee confirms are eligible • Receive and reply to unanswered product reviews • Connect and manage multiple Shopee shops
Product reviews are checked every 15 minutes within each shop’s configured 1–30 day lookback period. The default lookback period is 2 days. Replies must contain 1–500 text characters.
To connect, create a V2 Seller In-house System App in Shopee Open Platform, configure the Redirect URL Domains and IP Whitelist, and complete Go Live approval. Then enter the issued Partner ID and Partner Key and authorize your Shopee account.
Item-level partial cancellation, attachment replies, Shopee 1:1 Chat, and pre-purchase product Q&A are not currently supported.
Recommended for
Recommended for teams that want to handle Shopee order inquiries and product review replies in Channel Talk. It is especially useful for teams operating multiple countries or shops and looking to reduce switching between Seller Center accounts and repetitive order support work.
Frequently Asked Questions
What do I need before connecting?
Create a V2 Seller In-house System App in Shopee Open Platform, configure the Redirect URL Domains and IP Whitelist, and complete Go Live approval. Then authorize your Shopee account using the issued Partner ID and Partner Key.
Are Partner ID and Partner Key my Shopee login credentials?
No. They are app credentials issued for the Seller In-house System App. Do not enter your Shopee Open Platform or Seller Center login credentials in Channel Talk.
Can I connect multiple Shopee shops?
Yes. Multiple shops returned through Main Account authorization can be connected separately. Shops under different Main Accounts require each Seller In-house System App’s Partner ID and Partner Key.
Which orders can be canceled?
Only orders that Shopee confirms are eligible for full cancellation can be canceled using Customer Request as the reason. Item-level partial cancellation is not supported.
Which product reviews are imported?
Unanswered product reviews within each shop’s configured 1–30 day lookback period are imported. The default is 2 days, and reviews are checked every 15 minutes.