Shopify
Hub app allows you to automate CS by utilizing order and shipping data from Shopify and WMS.
This app helps with
Automate routine inquiries for your Shopify store
Commands help customers resolve routine requests such as checking expected shipping dates, canceling orders, and requesting returns. Order, inventory, and shipping data provide customers with accurate order information automatically. Cancellations, exchanges, and returns requested by customers without an agent’s help are also applied to Shopify and the WMS.
Guide customers to resolve requests themselves with AI
Channel Talk’s AI agent ALF understands the conversation context and recommends commands for the customer’s inquiry. Customers can use the recommended command buttons to check shipping dates, cancel orders, or request returns without waiting for an agent. When an agent is needed, ALF hands over the conversation.
Recommended for
Shopify merchants that want to automate order inquiries with ALF and commands
Frequently Asked Questions
Which order inquiries can I automate?
Use the app’s commands with ALF to check order and shipping information or handle cancellation and return requests. Configure the commands and their eligibility rules first.
Can every order be canceled or returned?
Eligibility depends on the order and shipping status and the time limits configured in the app. Check Shopify and the app settings before offering an action to customers.