Sixshop
Connect Channel Talk and customer info to your Sixshop store
This app helps with
Channel Talk recognizes your Sixshop customers right away
When you connect Channel Talk to Sixshop, signed-in members' information (name, email, phone number) is automatically reflected in Channel Talk customer info. You can also see the amount and number of items in their cart and their reward points, so the moment an inquiry comes in you know which member it is and what they are considering.
See your customers' shopping journey as events
Sign-ups, product views, add-to-cart, order form, checkout page, and order completion are recorded as Channel Talk events. During a chat you can see which products the customer viewed and how far they got, and use the recorded events to understand their purchase flow.
Recommended for
Sixshop stores that want to run customer support using customer info and shopping behavior data
Frequently Asked Questions
How do I connect?
In the Sixshop admin, enter your Channel Talk Plugin Key and Access Secret in the Channel Talk add-on and save. Installing the app from the Channel Talk App Store alone does not connect it.
Can I connect a channel that is already linked to another store?
Each channel can be linked to only one store. If the channel is already linked to another store, disconnect it first.
Can I connect a channel with customer info encryption on?
Channels with customer info encryption turned on cannot be connected. Turn encryption off in channel settings, then save again in Sixshop.