Telegram
Manage Telegram inquiries in Channel Talk. Receive messages and reply through your bot or a support account connected through Secretary Mode.
This app helps with
Key features
Receive customer inquiries: View messages customers send to your Telegram bot or connected support account in the Channel Talk inbox.
Send agent replies: Send replies written in Channel Talk through the Telegram bot or support account that received the inquiry. Replies sent directly from the support account also appear in Channel Talk.
Share attachments: Send and receive photos and general files. The file size limit is 20 MB per incoming file, 10 MB per outgoing photo, and 20 MB per outgoing general file. JPEG and PNG files are sent as photos; other formats are sent as files.
Message edit notifications: When a customer or support account edits a Telegram message synced through this app, the updated content appears as an internal note in the existing conversation. The original message remains unchanged.
Before you begin
Away messages: If your channel is set to away and configured not to accept new conversations, customers who start a new inquiry receive an away message on Telegram. Existing conversations can continue.
Reply conditions for support accounts: Support accounts connected through Secretary Mode can reply from Channel Talk within 24 hours of the customer’s last message. The bot must have permission to reply and be active in that chat. This 24-hour limit does not apply to inquiries received through a regular bot.
Sending attachments: Large files or multiple attachments may fail to send or arrive only partially. If a delivery failure appears, check which files arrived in Telegram, then resend only the missing files in smaller batches. Telegram’s image dimension and aspect ratio limits also apply to photos.
Unsupported features: Group chats, importing conversations from before the connection, and syncing message deletions or read status are not supported. For stickers, voice messages, and videos, Channel Talk only displays a notice that they were received; playback is not supported.
Recommended for
For support teams managing inquiries from Telegram bots or support accounts connected through Secretary Mode in Channel Talk.
Frequently Asked Questions
Do bots and Secretary Mode have different reply conditions?
Ordinary bot inquiries have no 24-hour limit. Support accounts connected through Secretary Mode can reply within 24 hours of the customer’s last message, provided the bot has reply permission and is active in that conversation.
Are group chats and conversations from before connection imported?
No. Group chats and pre-connection conversation imports are not supported. Message deletion and read-status synchronization are also not supported.
Can I send and receive photos and files?
Photos and ordinary files are supported. Incoming files may be up to 20 MB each. Outgoing photos may be up to 10 MB and ordinary files up to 20 MB. If delivery fails, check what arrived and resend only missing files in smaller batches.