Handle and respond to WhatsApp conversations directly in Channel Talk.
This app helps with
Handle WhatsApp inquiries and messages in Channel Talk.
WhatsApp messaging support
Incoming customer messages [Supported]
Basic Marketing and Utility templates [Partly supported: supported button types]
Authentication one-time password templates [Not supported]
Read and reply to inquiries sent to your connected number. You can also send Meta-approved templates within the supported scope.
Personalize templates with customer context.
Map template variables to customer profiles and conversation information to send relevant notices.
Recommended for
Global support teams that want to bring WhatsApp customer inquiries into Channel Talk
Frequently Asked Questions
What do I need before connecting?
You need a Meta business profile and a WhatsApp Business Account (WABA). Complete Facebook login and number connection in the app, and check the payment method in Meta for sending messages.
Where can I check message charges?
Charges are billed to the connected Meta business account. Free allowances and per-message rates can change, so check the app guide and Meta’s current pricing policy.