WISA
Connect WISA orders and board inquiries to Channel Talk support.
This app helps with
Handle board inquiries in one place. WISA inquiry channels [Support]
상품문의 [Supported]
1:1 상담 [Supported]
General boards [Partially supported: boards available through Open API]
Receive unanswered inquiries from connected boards as Channel Talk user chats. Reply to 상품문의 and 1:1 상담 in Channel Talk; reply to general boards in the WISA administrator. Coverage depends on your store's API permissions and board settings.
Support customers with order context. Look up orders by member ID, phone number, email, or order number and review order and shipping information.
Connect order operations with fulfillment data. Handle supported cancellations, returns, exchanges, and shipping-address changes. Connect Sellic as a WMS to use fulfillment information in order support. Available actions depend on order status and account permissions.
Automate repetitive order support. Use connected order lookup and processing functions in Channel Talk tasks. Check execution conditions and the target order before running an action that changes an order.
Recommended for
For teams that want to manage WISA board inquiries and order support together in Channel Talk, including teams using Sellic to add fulfillment context to support.
Frequently Asked Questions
What do I need to connect?
You need your WISA store URL and the Open API hash issued for that store. The hash is a credential, not a password or an API documentation URL. Confirm that the required API permissions are enabled.
When is administrator authentication required?
Order lookup through Open API is separate from administrator authentication. Administrator features such as restoring cancellations or returns, exchanges, and shipping-address changes require an administrator session. Authenticate with the store administrator account and its registered recipient. Reauthentication may be required depending on session status.
Are existing board inquiries imported?
The initial import targets unanswered inquiries from the last 30 days. Already answered inquiries and inquiries older than the collection window are excluded from new user-chat creation.
Are all boards supported?
The integration covers 상품문의, 1:1 상담, and general boards available through Open API. Boards unavailable through the API or without account access permissions are not automatically supported.
How do I connect Sellic?
Install Sellic in the same channel, complete Sellic administrator authentication, and select Sellic as the WMS in WISA settings. The store identifiers must also match the actual store.
What should I do if order lookup is denied?
Check the store URL and Open API hash combination, order lookup permissions, and WISA access restrictions. A permission error alone does not prove that the hash is incorrect. Include the time of the error when requesting support, and never post a hash or password in a public conversation.