Channel Works
Put Customers At the Center of Your Work
AI Business OS for customer support, analytics, collaboration, and marketing. Helping every team make customer-first decisions.
Trusted by 230,246 companies worldwide
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Growth Begins With Your Customers
Channel Talk for Customer Support
Customer-centric businesses begin with great conversations. Transform your support experience with Channel Talk and ALF.
Channel Works for Reinventing Work
Customer support, analytics, collaboration, and marketing, all managed by CoS, your AI Chief of Staff, in one unified workspace.
A Truly All-in-One Platform
Channel Works brings everything together in one native platform, so your team never has to switch between tools or lose context.
Bring Customer Support, Collaboration, and Analytics Together
Bring Customer Voice Into Every Decision
Great decisions start with customer insights. Turn every conversation in Channel Talk into shared knowledge that helps every team take action in Channel Works.
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Customer
Bring every customer conversation into one place. ALF automates up to 80% of inquiries, while every interaction becomes a lasting business asset.
Team
Collaborate where customer conversations happen with Team Chat. Connect external data, build dashboards in Notebook, and share insights with your entire team.
AI CoS
CoS transforms customer and business data into insights, strategy, and action, from analytics to marketing execution, all in one place.
Smarter Conversations
Automate up to 80% of customer inquiries so your team can focus on customers, not repetitive work.
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AI Agent ALF
ALF understands natural language and automates everything from repetitive inquiries to complex customer requests.
Learn moreEvery Channel, One Inbox
Unify customer inquiries from every channel, including email, messaging apps, and social media, into one shared Inbox.
Customer-Centric CRM
Recognize customers online just like you would in-store. Deliver personalized messages based on customer behavior and segments to drive more revenue.
Learn moreAI Agent ALF
ALF understands natural language and automates everything from repetitive inquiries to complex customer requests.
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What used to be complex is now 100% automated
“From Cafe24 lookups to shipping checks and returns—we've automated the entire order cancellation process with ALF. What used to be complex is now 100% automated.”
Make Internal Work Smarter
Messaging, documents, analytics, and reporting, all connected in one native platform, so your team never loses context.
Team Chat
Collaborate where customer conversations happen. Threads and reactions keep work moving, while built-in voice and video meetings make Team Chat your all-in-one workplace messenger.
Learn moreDocuments
Bring scattered team knowledge into one place. Create internal documentation and customer response guides that ALF and AI CoS use as their shared knowledge base.
Learn moreNotebook
Analyze Channel Talk and external data in one place. Ask AI CoS in plain English, and it generates a Notebook that delivers dashboards, reports, and insights in minutes, not weeks.
Team Chat
Collaborate where customer conversations happen. Threads and reactions keep work moving, while built-in voice and video meetings make Team Chat your all-in-one workplace messenger.
Learn moreTurn Customer Data Into Revenue
CoS turns your data into decisions and decisions into action. Simply tell CoS what you need in natural language, it analyzes, strategizes, and executes. You just approve.
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Analysis in Three Minutes
No data team. No SQL. No Python. Ask CoS in natural language why revenue changed or what drove customer purchases, and get answers in minutes.
Connect External Data
Connect Channel Talk with external business data. AI automatically builds a unified environment for analysis.
AI Marketing: Strategy to Execution
CoS turns analysis into action. It plans, sets up, and launches marketing campaigns in minutes, leaving you with one final step: approval.
Analysis in Three Minutes
No data team. No SQL. No Python. Ask CoS in natural language why revenue changed or what drove customer purchases, and get answers in minutes.
Analysis that took over a week, done in 5 minutes
"CoS analyzes sales data and uncovers insights in just five minutes instead of over a week. It even finds missed revenue opportunities. It's like having an AI Chief of Staff with the expertise of an advertiser, marketer, CRM specialist, and data analyst."
