Cafe24
Hub app allows you to automate CS by utilizing order and shipping data from Cafe24 and WMS.
This app helps with
Commands are developed to help customers solve frequently asked questions using order and shipping data from Cafe24 and WMS. When customers press the ''/'' key in Front, they are shown available Commands and can select one for direct actions. Using ALF, the AI agent, will enable it to understand conversation contexts and recommend the appropriate Commands to your customers based on their inquiries.
Bring inquiries from selected Cafe24 boards into UserChat and answer them in Channel Talk. Connected order and product data can also be queried and analyzed in CoS.
Recommended for
Cafe24 merchants that want to use order, board, and customer data across support, ALF, and CoS automation
Frequently Asked Questions
Where do I install the Cafe24 app?
Install the Channel Talk app from the Cafe24 App Store, then check the connection status and detailed settings in the Channel Talk App Store.
Do I have to select a WMS?
No, not if you do not use a separate shipping or inventory system. If you use a supported WMS such as Sellmate or EasyAdmin, connecting it is recommended.
What is the difference between a cancellation request and a completed cancellation?
It depends on the buyer cancellation, exchange, and return settings in Cafe24 admin and the Channel Talk command settings. With automatic refunds, Cafe24 may complete a cancellation even when the command is configured as a request, so check your operating policy first.
What should I check if saving or cancellation fails after selecting a WMS?
Check that the selected WMS app is authenticated, its integration permission is enabled, and Cafe24 cancellation and refund policies do not conflict with automatic processing.
What should I verify after installation?
Verify that order information appears in UserChat, required commands are enabled, and ALF tasks can use Cafe24 data in order lookup and claim-handling flows.
When do I need app segments?
Use them when you want to segment customers by purchase history or cart conditions and send messages. They improve marketing use separately from support automation.
Which board inquiries can be imported?
Inquiries from boards selected in the Cafe24 settings are brought into UserChat, and responses written in Channel Talk can be sent back to Cafe24.
Which data can CoS use?
CoS can query and analyze order and product data from the connected Cafe24 store.