Increase your conversion rate
Reach the customers who are viewing your website and offer them a personalized shopping experience. Customers who receive employee guidance feel more confident in making purchases, resulting in 10~20% higher conversion rate.
Satisfy more customers with less employees
For handling multiple customer inquiries while decreasing employee stress, online chatting is a much more powerful tool than a phone call. You can also use automated messages to respond to frequent inquiries to decrease your response time.
Better understand your customers
You can create a unique experience for every visitor on your website, by clearly understanding who you are talking to. Integrate your CRM database with Channel. Browse trends in the number of customer site visits, and the amount of time they spend per visit.
