A Calling Experience Like No Other
Every Business Communication Problem, Resolved with Channel Talk Meet
Calling Still Inconvenient?
Small Business Owners:
“When I’m out, I always have to forward calls to my personal phone.” “I’m the only one who can answer all the calls.” “It’s hard to remember and find old call records.”
Call Center Agents:
“All the phone equipment is in the office, so we can’t work from home” “The audio quality is so poor it’s hard to even call customers.” ”It’s difficult to share the details of the call conversations with my team.”
Channel Talk’s Call Experience Is in a League of Its Own
Exceptional Call Quality
We offer the latest Opus codec and optimized voice processing processor.
Exceptionally Convenient
Call on both your desktop and mobile device. Invite any team member to a call.
Powerful AI Technology
Noise reduction, speech recognition, and Speech-to-Text (STT) - all powered by AI.
AI Efficiency
In This AI Era, Your Calling Should Be Efficient Too
Still taking notes during a call?
Automatically Record & Log Calls
Replay and review whenever you want.
AI Summarizes For You
After the call ends, the conversation is summarized by AI.
Call Management
Take Control of Your Business Calls
Recording calls helps you focus on the important conversations.
Easily Search Recorded Calls
Don’t get lost in your calls. Quickly find out who and what you talked about using text search.
Instantly Share Call History
Share call history for improved conversation context with new team members.
Call Monitoring
Real-Time Call Metrics For Efficient Team Management
Check the number of calls and the status of agents for smooth management of real-time phone calls.
Real-time Data
Call metrics like answer rate and calls in queue updated every minute.
Smart Dashboard
With key information at a glance, you can respond faster and more accurately.
Instantly Detect Issues
Quickly detect issues like long waiting times or queues.
Agent Status and Metrics at a Glance
View agent workload and optimize staffing. Measure performance with key metrics.
From Internet Calls to CTI, We Do It All
To Business Owners,
Say goodbye to old, inconvenient internet calls and switch to Channel Talk Meet.
Centralized Integrations
Managing chats and calls separately? Consolidate all your inquiries with Channel Talk.
Business Number
No need to use your personal number – make and receive calls with a new company number.
Work From Home
Work on your terms, beyond the office. Make calls with the Channel Talk mobile app.
To CS Team Leaders,
Choose Channel Talk Meet over bulky Computer Telephony Integration (CTI) solutions.
Affordable Pricing
Overwhelmed by the time and cost of building your own solution? Channel Talk Meet is cost-effective by eliminating the need for phone lines and devices.
Auto-Assignment
Manage multiple brands with ease. Monitor inquiries across all channels at a glance and automatically assign to the appropriate manager.
AI-Optimized Efficiency
With the fusion of AI and workflow, save resolution time and create a more effective calling experience.
Video Call
Switch Seamlessly From Chat to Video
For instant communication needs with customers, launch Meet.
Video Call
Have issues that can’t be solved over chat? See the problem directly to find the best solution.
Screen Sharing
For detailed guidance, share screens to quickly understand and resolve customer issues.
Quick Transitions
Switch between chat and video calls with just one click so your customer conversations are uninterrupted.
Use Cases
Commerce
Customer: "Is it possible to exchange this broken part here?"
Customer Support (CS)
Agent: "I'll walk you through the materials and show you how to use the product."
Sales
Sales Rep: "Let’s have virtual meeting with my team next week."
Team
Experience All of This with Your Team
When you need to quickly talk to your team, start a Meet in the team messenger.
One-Click Calling Experience
Skip the hassle of installing other meeting tools or sharing links. Make calls directly within Channel Talk.
Collaborative Discussions
Invite team members to join you when you need help during a call. Up to 10 people can participate.
Upcoming Features
Here’s what’s coming soon
Call Statistics
Cumulative statistics on the total call volume within the channel.
Filter by period or team and download the data in Excel format.
Call Forwarding
If the assigned team is unable to answer a call, it is reassigned to another responsible person.
Reduce missed calls and improve your response rate.
Call Backup Service
If an issue arises, you can use the backup service to receive calls.
Enjoy peace of mind with server redundancy.
Send Text During a Call
You can send a text message during a call, and the customer will receive it.
Take the Initiative
Issue a phone number without a hassle
Connect your existing business number
Available with paid plain