Voice Calls with Channel.io
Anywhere Anytime
A mobile app for a complete call experience in the palm of your hands.
The First of It’s Kind
Record consultations through automated call transcriptions.
Keep Your Number
Receive a designated number and link it to the one you already have.
For Teams of All Sizes
Everything you need to start the conversation.
Voice Calls From Virtually Anywhere
You can now make calls through the mobile app. Download Channel.io and experience it for yourself.
Automatic Call Assignment
Handle high-volume calls with ease, by automatically assigning them to available team members.
Above and Beyond the 1-on-1
If you need help, add up to 10 members to join the conversation.
Above and Beyond the 1-on-1
If you need help, add up to 10 members to join the conversation.
Innovating Voice Calls End to End
From a single line of code to the base technology. Built from the ground up by Channel.io
A Faithful Reinterpretation of PBX
CTI solutions that integrate calls into computers require a network connection and a 'switch function' to distribute calls to the right agent. These essential features are called PBXs. The problem is that almost all PBX codes for CTI in Korea/Japan, are currently based on open source Asterisk, which was created in 1999 based on C language, and there have been no fundamental improvements in code units over the past 20 years. Because of this, a VPN needed to be used for existing CTI, making it difficult to use on mobile devices. With the legacy system removed, Channel.io’s Voice Call has a redesigned PBX code, more suitable for the 21st century, and is optimized for the latest in technology (such as WebRTC and AISTT). The structural improvement makes it faster and easier to connect to communication networks without a VPN.
New
From video calls to ARS, the future looks bright.
Support bot & ARS combination
ARS system designed through the support bot.
Quick and easy set up process.
Team chat to conference calls
Conference calls available directly on team chat.
Efficient communication for faster problem resolution.
Designated numbers
Numbers without the need for external phone carriers.
Unique numbers designated by Channel.io.
Simplified number distribution
Individual number distribution for all managers.
Admin access to all past call conversations.
Video calls
Available for teams/customers directly on web/app.
Feature support available on SDK.
Global launch
Coming soon to US and Japan.
Global phone numbers to become available soon.
The voice call feature will be available soon.