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Recent Articles

5 Key Marketing Campaigns to Set Up [Onboarding Guide]

Marketing campaigns are personalized pop-ups you can send to segmented customers. From saying hello to first-time visitors to VIP-only discount messaging to cart abandonment reminders, you can utilize this feature in many ways to communicate with your customers. To help you get started, we’ve compiled the top 7 essential marketing campaigns you need to help get started. General Steps: 1. Find the Marketing icon on the left-hand menu 2. Click [Campaign] 3. Click [Create a campaign] 4. Select Mess

· Anna

7 Key Segments to Set Up [Onboarding Guide]

Contacts is where all your customer data lives. Within that database, you can create segments of your customers to then send personalized messages to which can improve engagement and increase sales. To help you get started, we’ve compiled the top 7 essential segments to build in your CRM so you can get the most out of this feature. General Steps: 1. Find the Contacts icon on the left-hand menu 2. Click [Advanced Filter] 3. Search the variables listed below in each section 4. After setting the va

· Anna

[Founder Stories] Laura Taylor: Redefining Social Drinking with Mingle Mocktails

Introduction Laura Taylor is the founder of Mingle Mocktails, a non-alcoholic beverage brand that’s redefining social drinking culture. Inspired by her own experiences and the gap in the market for enjoyable alcohol-free options, she created Mingle Mocktails to bring inclusivity to social events for those who prefer not to drink. With a background in corporate sales engineering, she brought a unique blend of resilience and market savvy to her role as Founder and Chief Mingle Officer, enabling he

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[Founder Stories] Sarah Buxton: From Shark Tank to Success

[Founder Stories] Sarah Buxton: From Shark Tank to Success Introduction Sarah Buxton is an actress, interior designer, entrepreneur, and founder of Tutublue, a swimwear brand that specializes in stylish UPF50+ suits. Growing up in California, Sarah has spent her life by the ocean. After a melanoma scare threatened her ability to spend time outdoors, she was driven to start her own line of protective swimwear that would allow her to continue enjoying the ocean safely while protecting her skin fro

· Anna

Popular Articles

What is a Group Chat?

What is a Group Chat and what a good group chat looks like in the workplace What is a group chat (or team chat)? Group chat is a type of communication platform that allows members of a group, team or organization to quickly and easily exchange information in real-time through instant messaging. Group chats are formed by having a user, or multiple users, join a chat room by invite or by a shared link if they're made available. They can send direct messages to the entire group without having to se

· Channel Talk

Business Insights

Glowny: 50% Decrease in Simple Inquiries

Glowny's Journey: From Retailer to a Thriving Designer Brand – The Secret to Success 📖 The Problem: Glowny’s explosive popularity lead to 8,000 deliveries and receiving over 100 inquiries overnight with only one CS employee. 💡 The Solution: Channel Talk centralized all communication channels for easy management and implemented support bots to handle repetitive questions. 🌟The Result: Reduced inquiries by 50%. CEOs Jane Choi and Jiho Choi went from losing $37.5K USD a month from their first busin

· Anna

Customer Cases · Fashion · Live Chat + 4

4 Strategies To Grow Your Business Selling Fashion Brand Shoes

4 Strategies To Grow Your Business Selling Fashion Brand Shoes The footwear industry is an incredibly competitive space, with hundreds of brands vying for attention and sales. However, there are still plenty of opportunities to grow a successful business selling fashion brand shoes. With the right strategies in place, entrepreneurs can create an effective strategy for standing out from the competition and building a thriving enterprise. The Fashion Brand Shoes Industry Starting a shoe business c

· Anna

How to Ask for Google Reviews

How to Ask for Google Reviews We've all been there: You're traveling in a new city, you're starving and craving a burger, so you pull out your phone and do a quick Google search for a restaurant nearby. You have a few options, but before you make a decision, you scroll down to the reviews section to get a gauge of whether or not the place is worth going to. Sound familiar? It's a scenario many of us have experienced before. Whether you are booking a hotel or searching for skincare products or lo

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Customer Cases

Jun: 40% Conversion Rate Through Sales Concierge

Jun: 40% Conversion Rate Through Sales Concierge Jun is a fashion brand known for blending traditional aesthetics with contemporary design, offering high-quality, stylish apparel across various sub-brands. 📖 The Problem: The apparel market is shrinking and rather than sell at a discount just to move stock, Jun wanted to keep selling products at full price to protect their business. 💡 The Solution: Jun used Channel Talk to create a sales concierge service for their online store that provided pers

· Anna

Customer Cases · Fashion · Chatbots + 1

Verish: AI Agent ALF's Efficiency Greater Than 4 Agents

Verish: AI Agent ALF's Efficiency Greater Than 4 Agents "The number of times ALF answered questions during our Youtuber collaboration event was more than the number of questions answered by four agents." -CX Team Lead, Hyun-ji Choi Verish is a rapidly growing apparel brand with a 350% increase in growth YoY, generating $25 million USD in 2023. Sales for just the first half of 2024 have already reached $26 million USD so the company is on track for a great year. Another amazing feat - 80% of sale

· Anna

Customer Cases · Fashion · AI Agent + 2

Bite Me: Reducing Repetitive Inquires Nearly 100% with AI

Bite Me: Reducing Repetitive Inquires Nearly 100% with AI 📖 The Problem: Inquiries were skyrocketing as the company was growing but headcount stayed the same so CX Team Lead Jin-ha was looking for ways to reduce workload for the CX team. 💡 The Solution: Channel Talk's FAQ feature utilized AI to suggest FAQs to auto-answer through live chat. 🌟 The Result: Reduced repetitive inquiries nearly 100% with AI Bite Me is a leading player in the pet industry with over $15 million in sales. 80% of inquiri

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Customer Cases · Pet · FAQs + 2

Business Insights

[Coffee Table Ep.3] | How to Get Your First Customer

Channel Talk CEO Josh Kim chats with Min Seon, CEO of Umoh as they discuss how Umoh acquired their first few customers as a growing startup. Coffee Table Ep.3 | How to Get Your First Customer Welcome to Coffee Table, a podcast where we chat with experts about various topics across customer experience, start-ups, and more. In the third episode of our series, Josh sat down with Min Seon of Umoh. Highlights: - Min went to each one of her customers' events to see them use Umoh in action - From the e

· Anna

Business Insights

[Sales Tech Star] Navigating B2B Customer Experience: Trends and Biggest Pitfalls

[Sales Tech Star] Navigating B2B Customer Experience: Trends and Biggest Pitfalls (Originally published on Sales Tech Star by Josh Kim) The world of B2B marketing comes with a unique set of challenges and considerations, setting it apart from traditional B2C marketing. Unlike B2C scenarios where advertising often leads to immediate action, B2B customers tend to meticulously evaluate potential tools and solutions before integrating them into their companies. They weigh factors like alignment with

· Anna

PR · Business Insights

[Total Retail] 5 Reasons Why VIP Customers Are the Key to E-Commerce Growth

[Total Retail] 5 Reasons Why VIP Customers Are the Key to E-Commerce Growth (Originally published on Total Retail by Josh Kim) Credit: iStock.com by Tom Werner In the crowded and rapidly changing world of e-commerce, understanding the importance of loyal customers is key to achieving sustainable growth and long-term success. VIP customers significantly impact a business’ bottom line, often contributing a substantial portion of total revenue. For context, these are the customers who continue to b

· Anna

PR · Business Insights

Quick Tips

CX Manager Efficiency Guide - (1) Chat Support Edition

The Secret to Finishing the Same Work 30 Minutes Earlier as a CX Manager Have you ever found yourself stuck in a cycle of endless conversations, pushing back that project you promised to start this year? As a CX manager juggling multiple tasks while handling customer interactions, efficiency becomes your best friend. Channel Talk is here to revolutionize your workday. Our platform offers a suite of features designed to minimize repetitive tasks and allow you to focus on what truly matters – your

· Channel Talk

Quick Tips

Unlocking the Power of Managed Users (MUs) in Channel Talk

In the world of customer management, understanding how Managed Users (MUs) accumulate and leveraging their potential can make all the difference in providing exceptional service and driving business growth. Let's dive into the essentials: --- What is MU? Managed Users, or MU, is the backbone of your customer management strategy within Channel Talk's system. It's not just about storing contact details; MU holds valuable insights like customer interactions and purchase history, empowering you to t

· Channel Talk

Quick Tips · customer experience · CRM

If you are new to Channel Talk on your Shopify website

If you are new to Channel Talk on your Shopify website Channel Talk and Shopify: A Perfect Partnership When Channel Talk and Shopify join forces, they empower you to create stunning landing pages, engage visitors, convert leads, and build stronger customer relationships. But before you dive into connecting with customers, it’s essential to ensure that Channel Talk is properly set up on your Shopify platform. Here are 5 essential steps to follow before you start live conversations with your Shopi

· Channel Talk

Shopify · Quick Tips · customer experience

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Free Live Chats: Channel Talk vs Tawk.to

Free Live Chats: Channel Talk vs Tawk.to If you're considering Tawk.to, that means you're looking for completely free plan that also includes a lot of robust features so you can talk to your customers without having to pay a hefty price. And if you're on this blog, that means you're considering other free live chat platforms that might be able to offer more than Tawk.to. Here is a quick breakdown of the features both Channel Talk and Tawk.to offer: Tawk.to: Too Basic with Outdated Design Tawk.to

· Anna

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Free Live Chats: Channel Talk vs Tidio

Free Live Chats: Channel Talk vs Tidio If you’ve moved on from Shopify Inbox and are looking for a free live chat option with more features that can support your business’s growth, you’ve come to the right place. There’s a reason why growing e-commerce stores end up switching to other live chat tools and it’s because as you gain more customers, you need more tools to help you communicate with them. Other major players like Gorgias, Zendesk, and Intercom all do not have a free plan. Making a deci

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Free Live Chats: Channel Talk vs Shopify Inbox

Free Live Chats: Channel Talk vs Shopify Inbox When deciding on a live chat for your e-commerce store, the best option is to choose a free software so you can test out the functionality without spending any money. Whether or not you choose to move on to a paid version is dependent on your business needs. With around 2.5 million businesses using Shopify, starting off with Shopify Inbox, a free live chat tool offered by the e-commerce platform is a great starting option. There are other completely

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