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Recent Articles

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Integrating Retail and Online Customer Data

Omnichannel: a term used in e-commerce and retail to describe a business strategy that aims to provide a seamless shopping experience across all channels, including in-store, mobile, and online. To be truly omnichannel, understanding customer data from your offline and online stores is critical. And integrating that data is what takes your business to the next level. The Pain Points of Current Data Management Many retailers rely on Shopify for online customer data but often face challenges lever

· Anna

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LeTAO: How to Achieve a 50% Conversion Rate from Online

LeTAO: How to Achieve a 50% Conversion Rate from Online Started in Hokkaido, LeTAO is a popular dessert brand that specializes in creating exquisite sweets, including its signature Double Fromage cheesecake, beloved by customers across the world. 📖 The Problem: As LeTAO's popularity was exploding offline, the online website was only managed with email and LINE messenger and inquiries were mostly about post-purchase. 💡 The Solution: LeTAO started using Channel Talk to increase pre-purchase conver

· Anna

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[Founder Stories] Isidoro Francisco: Building the New "I Love New York" Brand

[Founder Stories] Isidoro Francisco: Building the New "I Love New York" Brand Introduction Isidoro Francisco is the founder of the urban luxury clothing brand boys of new york based out of New York City. The style is inspired by the timeless appeal of vintage sports, the functionality of workwear, and the enduring simplicity of basics. Isidoro has cultivated a brand that resonates with customers far beyond the borders of the Big Apple. His journey began with a vision rooted in authenticity, crea

· Anna

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5 Key Marketing Campaigns to Set Up [Onboarding Guide]

Marketing campaigns are personalized pop-ups you can send to segmented customers. From saying hello to first-time visitors to VIP-only discount messaging to cart abandonment reminders, you can utilize this feature in many ways to communicate with your customers. To help you get started, we’ve compiled the top 7 essential marketing campaigns you need to help get started. General Steps: 1. Find the Marketing icon on the left-hand menu 2. Click [Campaign] 3. Click [Create a campaign] 4. Select Mess

· Anna

Popular Articles

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What is a Group Chat?

What is a Group Chat and what a good group chat looks like in the workplace What is a group chat (or team chat)? Group chat is a type of communication platform that allows members of a group, team or organization to quickly and easily exchange information in real-time through instant messaging. Group chats are formed by having a user, or multiple users, join a chat room by invite or by a shared link if they're made available. They can send direct messages to the entire group without having to se

· Channel Talk

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Glowny: 50% Decrease in Simple Inquiries

Glowny's Journey: From Retailer to a Thriving Designer Brand – The Secret to Success 📖 The Problem: Glowny’s explosive popularity lead to 8,000 deliveries and receiving over 100 inquiries overnight with only one CS employee. 💡 The Solution: Channel Talk centralized all communication channels for easy management and implemented support bots to handle repetitive questions. 🌟The Result: Reduced inquiries by 50%. CEOs Jane Choi and Jiho Choi went from losing $37.5K USD a month from their first busin

· Anna

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4 Strategies To Grow Your Business Selling Fashion Brand Shoes

4 Strategies To Grow Your Business Selling Fashion Brand Shoes The footwear industry is an incredibly competitive space, with hundreds of brands vying for attention and sales. However, there are still plenty of opportunities to grow a successful business selling fashion brand shoes. With the right strategies in place, entrepreneurs can create an effective strategy for standing out from the competition and building a thriving enterprise. The Fashion Brand Shoes Industry Starting a shoe business c

· Anna

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How to Ask for Google Reviews

How to Ask for Google Reviews We've all been there: You're traveling in a new city, you're starving and craving a burger, so you pull out your phone and do a quick Google search for a restaurant nearby. You have a few options, but before you make a decision, you scroll down to the reviews section to get a gauge of whether or not the place is worth going to. Sound familiar? It's a scenario many of us have experienced before. Whether you are booking a hotel or searching for skincare products or lo

· Anna

Customer Cases

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Integrating Retail and Online Customer Data

Omnichannel: a term used in e-commerce and retail to describe a business strategy that aims to provide a seamless shopping experience across all channels, including in-store, mobile, and online. To be truly omnichannel, understanding customer data from your offline and online stores is critical. And integrating that data is what takes your business to the next level. The Pain Points of Current Data Management Many retailers rely on Shopify for online customer data but often face challenges lever

· Anna

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LeTAO: How to Achieve a 50% Conversion Rate from Online

LeTAO: How to Achieve a 50% Conversion Rate from Online Started in Hokkaido, LeTAO is a popular dessert brand that specializes in creating exquisite sweets, including its signature Double Fromage cheesecake, beloved by customers across the world. 📖 The Problem: As LeTAO's popularity was exploding offline, the online website was only managed with email and LINE messenger and inquiries were mostly about post-purchase. 💡 The Solution: LeTAO started using Channel Talk to increase pre-purchase conver

· Anna

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[Founder Stories] Isidoro Francisco: Building the New "I Love New York" Brand

[Founder Stories] Isidoro Francisco: Building the New "I Love New York" Brand Introduction Isidoro Francisco is the founder of the urban luxury clothing brand boys of new york based out of New York City. The style is inspired by the timeless appeal of vintage sports, the functionality of workwear, and the enduring simplicity of basics. Isidoro has cultivated a brand that resonates with customers far beyond the borders of the Big Apple. His journey began with a vision rooted in authenticity, crea

· Anna

Business Insights

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Integrating Retail and Online Customer Data

Omnichannel: a term used in e-commerce and retail to describe a business strategy that aims to provide a seamless shopping experience across all channels, including in-store, mobile, and online. To be truly omnichannel, understanding customer data from your offline and online stores is critical. And integrating that data is what takes your business to the next level. The Pain Points of Current Data Management Many retailers rely on Shopify for online customer data but often face challenges lever

· Anna

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LeTAO: How to Achieve a 50% Conversion Rate from Online

LeTAO: How to Achieve a 50% Conversion Rate from Online Started in Hokkaido, LeTAO is a popular dessert brand that specializes in creating exquisite sweets, including its signature Double Fromage cheesecake, beloved by customers across the world. 📖 The Problem: As LeTAO's popularity was exploding offline, the online website was only managed with email and LINE messenger and inquiries were mostly about post-purchase. 💡 The Solution: LeTAO started using Channel Talk to increase pre-purchase conver

· Anna

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[Founder Stories] Isidoro Francisco: Building the New "I Love New York" Brand

[Founder Stories] Isidoro Francisco: Building the New "I Love New York" Brand Introduction Isidoro Francisco is the founder of the urban luxury clothing brand boys of new york based out of New York City. The style is inspired by the timeless appeal of vintage sports, the functionality of workwear, and the enduring simplicity of basics. Isidoro has cultivated a brand that resonates with customers far beyond the borders of the Big Apple. His journey began with a vision rooted in authenticity, crea

· Anna

Quick Tips

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Integrating Retail and Online Customer Data

Omnichannel: a term used in e-commerce and retail to describe a business strategy that aims to provide a seamless shopping experience across all channels, including in-store, mobile, and online. To be truly omnichannel, understanding customer data from your offline and online stores is critical. And integrating that data is what takes your business to the next level. The Pain Points of Current Data Management Many retailers rely on Shopify for online customer data but often face challenges lever

· Anna

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LeTAO: How to Achieve a 50% Conversion Rate from Online

LeTAO: How to Achieve a 50% Conversion Rate from Online Started in Hokkaido, LeTAO is a popular dessert brand that specializes in creating exquisite sweets, including its signature Double Fromage cheesecake, beloved by customers across the world. 📖 The Problem: As LeTAO's popularity was exploding offline, the online website was only managed with email and LINE messenger and inquiries were mostly about post-purchase. 💡 The Solution: LeTAO started using Channel Talk to increase pre-purchase conver

· Anna

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[Founder Stories] Isidoro Francisco: Building the New "I Love New York" Brand

[Founder Stories] Isidoro Francisco: Building the New "I Love New York" Brand Introduction Isidoro Francisco is the founder of the urban luxury clothing brand boys of new york based out of New York City. The style is inspired by the timeless appeal of vintage sports, the functionality of workwear, and the enduring simplicity of basics. Isidoro has cultivated a brand that resonates with customers far beyond the borders of the Big Apple. His journey began with a vision rooted in authenticity, crea

· Anna

Compare

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Integrating Retail and Online Customer Data

Omnichannel: a term used in e-commerce and retail to describe a business strategy that aims to provide a seamless shopping experience across all channels, including in-store, mobile, and online. To be truly omnichannel, understanding customer data from your offline and online stores is critical. And integrating that data is what takes your business to the next level. The Pain Points of Current Data Management Many retailers rely on Shopify for online customer data but often face challenges lever

· Anna

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LeTAO: How to Achieve a 50% Conversion Rate from Online

LeTAO: How to Achieve a 50% Conversion Rate from Online Started in Hokkaido, LeTAO is a popular dessert brand that specializes in creating exquisite sweets, including its signature Double Fromage cheesecake, beloved by customers across the world. 📖 The Problem: As LeTAO's popularity was exploding offline, the online website was only managed with email and LINE messenger and inquiries were mostly about post-purchase. 💡 The Solution: LeTAO started using Channel Talk to increase pre-purchase conver

· Anna

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[Founder Stories] Isidoro Francisco: Building the New "I Love New York" Brand

[Founder Stories] Isidoro Francisco: Building the New "I Love New York" Brand Introduction Isidoro Francisco is the founder of the urban luxury clothing brand boys of new york based out of New York City. The style is inspired by the timeless appeal of vintage sports, the functionality of workwear, and the enduring simplicity of basics. Isidoro has cultivated a brand that resonates with customers far beyond the borders of the Big Apple. His journey began with a vision rooted in authenticity, crea

· Anna

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