Pricing
Don't hesitate to try out and find the right plan for you.
Free plan
For those who want unlimited chats for free!
Free Team chat and customer messenger
Kakaotalk, Naver Talktalk, Line integration
Upgrade to paid plan if you want to use additional service or view customer information.
$0
/month
Paid plan
14 days free trial
If you want to keep the chat history and search them as well, this plan is just for you!
Collect and integrate customer information
Unlimited message search
Recommended add-ons
10% off for annual subscription
X-Small
Monthly Active Users
Up to 3,000
$30
/month
Small
Monthly Active Users
Up to 8,000
$50
/month
Medium
Popular
Monthly Active Users
Up to 20,000
$70
/month
Large
Monthly Active Users
Up to 80,000
$150
/month
Enterprise
Monthly Active Users
Over 80,000 active users
Chat with us
$200~
/month
Chat with us
Don't miss out on exclusive additional service only for the paid plan
Operation
Answer redundant questions with Support Bot
Manage chats and issues with Chat Reports
$90
/month
Depending on the paid plan
Marketing
Send group messages to your target customers
Design an automated campaign
$90
/month
Depending on the paid plan
White Label
Hide Channel.io link at the bottom of emails and messenger
$90
/month
Depending on the paid plan
Tax(10%) not included
Follow-up Messages
Don't panic even when your customers leave.
Follow-up messages will be sent via SMS, email and Kakaotalk to bring them back!
Follow-up messages will be sent via SMS, email and Kakaotalk to bring them back!
This feature is part of the messenger. You can disable it on Settings anytime. It will be automatically paid per use and charged as your credits are exhausted.
Free $0.5 worth credit is provided to every paid plan (including trials) users daily.
It's usually enough to send 5~50 text messages.
Push Message Credits
You need to charge credits for Push Messages in advance and recharge when needed.
We strive to offer the best value!
Korean SMS
Japanese SMS
Email
$0.01
$0.08 / $0.16
Free
International SMS prices vary based on bytes. If it contains more than 140 bytes(about 160 alphanumeric letters), cost may differ.
Text messages to overseas : cost may vary by country or vendor
FAQ
Is Channel.io free regardless of the number of chats or team members?
Channel.io provides free team chat and customer messenger. Unlike the paid plan. there is no MAU limits. Feel free and use it for free to communicate through chats!
Is Kakaotalk, Naver Talktalk and Line integration free?
Channel.io provides messenger integration for free. You can manage chats from diverse platforms at once.
What is MAU and how does Channel.io estimate it?
MAU(Monthly Active Users) means the number of users, whose information has been updated in 30 days. To be more precise, it's a combination of the number of unique visitors, updated users and uploaded contacts. Do not worry if you don't know how much your MAU would be. We provide your estimated MAU after the trial. Check out your Google Analytics dashboard for reference. MAU methods may vary by services.
When and how do I need to pay?
Payment will be made on the date of your subscription. Payment method should be registered before subscribing. If you change the plan during your paid subscription, payment amount will be automatically converted and there will be no change of payment date.
What can I do during 14-day trial? What happens when the trial ends?
During the 14-day trial, you can try all features including add-ons and paid plan. After the free trial, Free Plan starts automatically. There will be no charges during your 14-day trial even though you change the plan into Paid Plan.
What is Push Messages?
Push messages includes 2 types of messages, which is Follow-up messages and Marketing messages. Follow-up message delivers the answer via SMS and emal to the customer who left the website before thay received any replies. Marketing messages are advertising messages, sent through Marketing features such as One-time Messages and Campaign. Every push message sent via SMS contains a link to the Channel.io chat.
What is Annual Subscription?
It's an annual membership providing 10% off. Since Annual Subscription is considered as a single product, changing plan after the contract is limited and refund may cause cancellation fee. Make sure you consider this before purchase. For more information, please contact Channel.io business team.
Refund Policy
Refund amount would be the difference between paid amount and used amount. For annual subscription, cancellation fee will be charged according to the original price before discount.
Feature comparison by plans
Wanna compare Free and Paid Plan? Check this out.
Basic plan features
Free plan
Paid plan
Team Chat
No extra charge for team members
Live chat messenger
No extra charge for chats and team members
Integrate Kakao Talk, Naver Talktalk and Line
Set availability
Automated greetings and away messages
Prompt user information (Profile Bot)
Saved replies
Chat category management
Chat button customization
Search chat history
30 days
Unlimited
Event storage duration
7 days
3 months
Follow-up Messages
Text, Alimtalk, Email
Follow-up message
Follow-up message + Marketing
View and Edit User Data
User Data Download / Upload
Mobile SDK
Open API
Webhook
Add-ons for Paid Plan
Operation (Add-on)
Chat data download
Chat statistic reports
Chatbot with multiple choices (Support Bot)
Marketing (Add-on)
One-time group messages
Automated campaign messages
Provide various templates
Channel offers grand discount for Nonprofit organizations, open-source, or public projects.
If you have any question, feel free to ask.
If you have any question, feel free to ask.