Channel.io provides free live chat and team chat. Unlike the paid plan. There is no MAU limit. Use it completely free to communicate through chats!

Channel.io provides messenger integration for free. You can manage chats from diverse platforms at once.

MAU (Monthly Active Users) means the number of users, whose information has been updated for the past 31 days. To be more precise, it's a combination of the number of unique visitors, updated users and uploaded contacts. You don't have to worry if you don't know how much your MAU is. We provide your estimated MAU after the trial. If you have it installed, you can check your Google Analytics dashboard for your reference. MAU calculations may vary by service.

Payment will be made on the date of your subscription. Payment method should be registered before subscribing. If you change the plan during your paid subscription, payment amount will be automatically converted and there will be no change of payment date.

During the 14-day trial, you can try all features including add-ons and paid plan. After the free trial, Free Plan starts automatically. There will be no charges during your 14-day trial even though you change the plan into Paid Plan.

Push messages includes 2 types of messages, which is Follow-up messages and Marketing messages. Follow-up message delivers the answer via SMS and emal to the customer who left the website before thay received any replies. Marketing messages are advertising messages, sent through Marketing features such as One-time Messages and Campaign. Every push message sent via SMS contains a link to the Channel.io chat.

It's an annual membership providing 10% off. Since Annual Subscription is considered as a single product, changing plan after the contract is limited and refund may cause cancellation fee. Make sure you consider this before purchase. For more information, please contact Channel.io business team.

Refund amount would be the difference between paid amount and used amount. For annual subscription, cancellation fee will be charged according to the original price before discount.