If you want to keep the chat history and search them as well, this plan is just for you!
Collect and integrate customer information
Unlimited message search
Recommended add-ons
10% off for annual subscription
X-Small
Monthly Active Users
Up to 3,000
$30
/month
Select
Small
Monthly Active Users
Up to 8,000
$50
/month
Select
Medium
Popular
Monthly Active Users
Up to 20,000
$70
/month
Select
Large
Monthly Active Users
Up to 80,000
$150
/month
Select
Enterprise
Monthly Active Users
Over 80,000 active users
Chat with us
$200~
/month
Chat with us
Select
Don't miss out on exclusive additional services only for the paid plan
Operation
Answer redundant questions with the Chatbot
Manage chats and issues with Chat Reports
$90
/month
Depending on the paid plan
Marketing
Send group messages to your target customers
Design an automated campaign
$90
/month
Depending on the paid plan
White Label
Hide Channel.io link at the bottom of emails and messenger
$90
/month
Depending on the paid plan
Tax(10%) not included
Follow-up Messages
Don't panic even if your customers leave the chat. Follow-up messages will be sent via SMS, and email to bring them back!
This feature is part of the messenger. You can disable it on Settings anytime. It will be automatically paid per use and charged as your credits are exhausted.
Free $0.5 credit is provided to every paid plan (including trial) users daily.
It's usually enough to send 5~50 text messages.
Push Message Credits
You need to charge credits for Push Messages in advance and recharge when needed.
We strive to offer the best value!
Korean SMS
Japanese SMS
Email
$0.01
$0.08 / $0.16
Free
International SMS prices vary based on bytes. If it contains more than 140 bytes(about 160 alphanumeric letters), cost may differ.
Text messages to overseas : cost may vary by country or vendor
FAQ
Is Channel.io free regardless of the number of chats or team members?
Channel.io provides free live chat and team chat. Unlike the paid plan. There is no MAU limit. Use it completely free to communicate through chats!
Is integrating with Instagram Messenger, Slack, etc. free?
Channel.io provides messenger integration for free. You can manage chats from diverse platforms at once.
What is MAU and how does Channel.io estimate it?
MAU (Monthly Active Users) means the number of users, whose information has been updated for the past 31 days. To be more precise, it's a combination of the number of unique visitors, updated users and uploaded contacts. You don't have to worry if you don't know how much your MAU is. We provide your estimated MAU after the trial. If you have it installed, you can check your Google Analytics dashboard for your reference. MAU calculations may vary by service.
When and how do I need to pay?
Payment will be made on the date of your subscription. Payment method should be registered before subscribing. If you change the plan during your paid subscription, payment amount will be automatically converted and there will be no change of payment date.
What can I do during 14-day trial? What happens when the trial ends?
During the 14-day trial, you can try all features including add-ons and paid plan. After the free trial, Free Plan starts automatically. There will be no charges during your 14-day trial even though you change the plan into Paid Plan.
What is Push Messages?
Push messages includes 2 types of messages, which is Follow-up messages and Marketing messages. Follow-up message delivers the answer via SMS and emal to the customer who left the website before thay received any replies. Marketing messages are advertising messages, sent through Marketing features such as One-time Messages and Campaign. Every push message sent via SMS contains a link to the Channel.io chat.
What is Annual Subscription?
It's an annual membership providing 10% off. Since Annual Subscription is considered as a single product, changing plan after the contract is limited and refund may cause cancellation fee. Make sure you consider this before purchase. For more information, please contact Channel.io business team.
Refund Policy
Refund amount would be the difference between paid amount and used amount. For annual subscription, cancellation fee will be charged according to the original price before discount.
Feature comparison by plans
Want to compare Free and Paid Plans? Check this out.