Live Chat
More Chats, More Revenue
Manage diversified chats on Omni-Channel
Live Chat
Support Bot (Chatbot)
Reports
“Using Channel, our Conversion Rate has been increased by 30%.”
“Business communication time decreased by 80%. Tasks that took 5 days are now reduced to just one day!”
“When a certain dress was out of stock, the cs team browsed the Channel conversation history and paid attention to each customer’s needs. One customer was so impressed with this service that she sent a small gift to the cs team.”
Reasonable Price, Rich Features, Best Usability
Lean but Professional Live Chat ever.
Gather your DB through Live Chat
Customer Contact List
Recommended
Use Kakao Chat Support, Naver TalkTalk, or Line
Manage Diversified Chats by one, Channel,io
Customers can ask any channels. Operators can reply through Omni-Channel.
Recommended
Use Kakao Chat Support, Naver TalkTalk, or Line
Manage Diversified Chats by one, Channel,io
Customers can ask any channels. Operators can reply through Omni-Channel.
Seamless Live Chat
Chat even if customers leave the site
You can continue your CS by sending SMS, Kakaotalk, or Email even if customers leave the site.
Seamless Live Chat
Chat even if customers leave the site
You can continue your CS by sending SMS, Kakaotalk, or Email even if customers leave the site.
Special notification settings
Turn on/off Live Chat Operator Mode
Turn off Operator Mode of Live Chat. You can focus on your works.
Coming Soon
AI recommends CS Categories.
Auto-Category in Live Chat
Add-ons
Just 10min. Make your own Chatbot.
Support Bot: Auto-Reply Chatbot
Chatbot supports you focusing on sales CS.
Streamline your Live Chat
Set your own Chatbot before you burn.
Solve a bunch of repeated simple inquiries
“Channel enables us to handle twice more inquiries with the same workforce.”
“Since the bot answers 50% of the inquiries, our work efficiency has been doubled.”
“We receive 60% fewer simple inquiries after Channel. Now we have more time to think about what we can do in the meantime.”
Focus your Live Chat to Potential Buyers
Manage FAQ through Chatbot. Save your time with Easy Setting.
Focus your Live Chat to Potential Buyers
Manage FAQ through Chatbot. Save your time with Easy Setting.
“Using Channel’s Support bot, both efficiency and customer satisfaction increased.”
We've been trying to make the scenario more interesting, so the visitors could talk to us more willingly. The more sales opportunities we had, the more revenue we earned.
“As we could focus on more important matters instead of repetitive inquiries, we could build solid trust with customers and improve their experience as well.”
Customer-Driven Service
Set up within 10 minutes
Easy Tree & Quick Settings
Files, Images, and Emoji
Live Chat Reports
Live Chat Reports: Find your improvements
Find your issues through analyzed data.
Look up how customers feel to your Live Chat.
Look up how customers feel to your Live Chat.
Operator Management
Check the Operator's reply time!
You can check who is currently replying to chats, and operators' reply time.
Recommended Using Together
Marketing
Increase Sales & Revisit
Send Messages from Online to Offline
Send Messages from Online to Offline
Team Chat
Stop using Private Messenger at work
Use Free Team Chat to connect your Team
Use Free Team Chat to connect your Team