Live Chat
More Chats, More Revenue
More Opportunities
Live Chat
Support Bot (Chatbot)
Reports
“Using Channel, our Conversion Rate has been increased by 30%.”
“Business communication time decreased by 80%. Tasks that took 5 days are now reduced to just one day!”
“When a certain dress was out of stock, the cs team browsed the Channel conversation history and paid attention to each customer’s needs. One customer was so impressed with this service that she sent a small gift to the cs team.”
Reasonable Pricing, Rich Features, Easy to Use
A Simple and Powerful Live Chat
To Keep Customers Engaged
Simplified Customer Profile
Simplified Customer Profile
Customer Profile Bot
Template Reply
Internal Communication
Text Translation
Simplified Customer Profile
Customer Profile Bot
Template Reply
Internal Communication
Text Translation
Recommended
Integrate with different communication channels
On one unified platform
Customers can reach out through any channel.
You can respond through Channel.io.
You can respond through Channel.io.
Recommended
Integrate with different communication channels
On one unified platform
Customers can reach out through any channel.
You can respond through Channel.io.
You can respond through Channel.io.
A seamless Live Chat experience
To show customers you care
Continue the conversation.
Recover customers, through SMS or email.
Recover customers, through SMS or email.
A seamless Live Chat experience
To show customers you care
Continue the conversation.
Recover customers, through SMS or email.
Recover customers, through SMS or email.
Be in control of how you work
Customizable chat Operator Mode
You can turn off Operator Mode if you need to focus on other work.
Coming Soon
AI recommended CS categories
Auto-categorize Live Chats
Add-ons
Customize & automate Chat Bots
in less than 10 minutes
Let the Chat Bots do the heavy-lifting.
Streamline your Live Chat
Open up your resources
Reduce handling times and repeat inquiries.
“Channel enables us to handle twice more inquiries with the same workforce.”
“Since the bot answers 50% of the inquiries, our work efficiency has been doubled.”
“We receive 60% fewer simple inquiries after Channel. Now we have more time to think about what we can do in the meantime.”
Keep customers engaged
Focus on returning customers and VIPS.
Keep customers engaged
Focus on returning customers and VIPS.
“Using Channel’s Support bot, both efficiency and customer satisfaction increased.”
We've been trying to make the scenario more interesting, so the visitors could talk to us more willingly. The more sales opportunities we had, the more revenue we earned.
“As we could focus on more important matters instead of repetitive inquiries, we could build solid trust with customers and improve their experience as well.”
For a Personalized Customer Experience
Help Customers Find the Right Answers
Without Having to Wait
Files, Images, and Emojis
Files, Images, and Emojis
Auto-Assign Operators
Set Categories and Tags
Page Targeting
Files, Images, and Emojis
Auto-Assign Operators
Set Categories and Tags
Page Targeting
Live Chat Reports
Improve Customer Experience
With Actionable Insights
Track your impact on customer engagement.
Analytical data to help your business scale.
Analytical data to help your business scale.
Optimize Chat Efficiency
Optimize Chat Efficiency
Identify Patterns & Trends
Performance Monitoring
Optimize Chat Efficiency
Identify Patterns & Trends
Performance Monitoring
Operator Management
Manage Your Operators At a Glance
Allocate team resources efficiently and effectively.
Recommended Features
Marketing
Simplified marketing campaigns and CRM.
Team Chat
Unified communication.
Simplified collaboration.
Simplified collaboration.