Live Chat

You Chat, They Clap

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Live Chat
Support Bot (Chatbot)
Reports
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“Using Channel, our Conversion Rate has been increased by 30%.”
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“Business communication time decreased by 80%. Tasks that took 5 days are now reduced to just one day!”
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“When a certain dress was out of stock, the cs team browsed the Channel conversation history and paid attention to each customer’s needs. One customer was so impressed with this service that she sent a small gift to the cs team.”
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Personalizing Customer Experience

Good Conversations
Better Conversions

Recommended

An omni-channel experience
From start to finish

Unifying communication

Customers can reach out from any channel.
You can respond through Channel.io.
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Recommended

An omni-channel experience
From start to finish

Unifying communication

Customers can reach out from any channel.
You can respond through Channel.io.

Seamless conversations
Flawless live chat experiences

Continue the conversation by bringing back
drop-off customers through SMS or email.
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Seamless conversations
Flawless live chat experiences

Continue the conversation by bringing back
drop-off customers through SMS or email.
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Work, play, sleep, repeat

Always be in control

Customizable operating hours to match your schedule.
Coming Soon

AI recommended CS categories
Auto-categorize Live Chats

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Add-ons

A helping hand
When undermanned

Customizable chatbots to help manage queries.
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Make customer service
Feel fantastic

Improve resolution rates and keep customers satisfied.
“Channel enables us to handle twice more inquiries with the same workforce.”
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“Since the bot answers 50% of the inquiries, our work efficiency has been doubled.”
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“We receive 60% fewer simple inquiries after Channel. Now we have more time to think about what we can do in the meantime.”
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Create regulars, on the regular

Turn one-time visitors into returning VIPs

Create regulars, on the regular

Turn one-time visitors into returning VIPs
“Using Channel’s Support bot, both efficiency and customer satisfaction increased.”
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We've been trying to make the scenario more interesting, so the visitors could talk to us more willingly. The more sales opportunities we had, the more revenue we earned.
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“As we could focus on more important matters instead of repetitive inquiries, we could build solid trust with customers and improve their experience as well.”
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Customer Experience on Auto-Pilot

The Swiss Army Knife of Live Chats
With Everything You Need and More

Live Chat Reports

In Data We Trust

Visualize your customer data.
Grow your business with actionable insights.
Operator Management

Automate, Allocate, Advocate

Auto-assign live chat messages to operators, and start spreading your brand's message.
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Recommended Features

Marketing

Simplified marketing campaigns and CRM.

Team Chat

Unified communication.
Simplified collaboration.

Try it out & learn as you go!

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