Live Chat

More Chats, More Revenue
Manage diversified chats on Omni-Channel

Enter your business email
Live Chat
Support Bot (Chatbot)
Reports
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“Using Channel, our Conversion Rate has been increased by 30%.”
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“Business communication time decreased by 80%. Tasks that took 5 days are now reduced to just one day!”
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“When a certain dress was out of stock, the cs team browsed the Channel conversation history and paid attention to each customer’s needs. One customer was so impressed with this service that she sent a small gift to the cs team.”
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Reasonable Price, Rich Features, Best Usability

Lean but Professional Live Chat ever.
Gather your DB through Live Chat

Recommended

Use Kakao Chat Support, Naver TalkTalk, or Line

Manage Diversified Chats by one, Channel,io

Customers can ask any channels. Operators can reply through Omni-Channel.
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Recommended

Use Kakao Chat Support, Naver TalkTalk, or Line

Manage Diversified Chats by one, Channel,io

Customers can ask any channels. Operators can reply through Omni-Channel.

Seamless Live Chat
Chat even if customers leave the site

You can continue your CS by sending SMS, Kakaotalk, or Email even if customers leave the site.
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Seamless Live Chat
Chat even if customers leave the site

You can continue your CS by sending SMS, Kakaotalk, or Email even if customers leave the site.
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Special notification settings

Turn on/off Live Chat Operator Mode

Turn off Operator Mode of Live Chat. You can focus on your works.
Coming Soon

AI recommends CS Categories.
Auto-Category in Live Chat

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Add-ons

Just 10min. Make your own Chatbot.
Support Bot: Auto-Reply Chatbot

Chatbot supports you focusing on sales CS.
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Streamline your Live Chat
Set your own Chatbot before you burn.

Solve a bunch of repeated simple inquiries
“Channel enables us to handle twice more inquiries with the same workforce.”
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“Since the bot answers 50% of the inquiries, our work efficiency has been doubled.”
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“We receive 60% fewer simple inquiries after Channel. Now we have more time to think about what we can do in the meantime.”
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Focus your Live Chat to Potential Buyers

Manage FAQ through Chatbot. Save your time with Easy Setting.

Focus your Live Chat to Potential Buyers

Manage FAQ through Chatbot. Save your time with Easy Setting.
“Using Channel’s Support bot, both efficiency and customer satisfaction increased.”
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We've been trying to make the scenario more interesting, so the visitors could talk to us more willingly. The more sales opportunities we had, the more revenue we earned.
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“As we could focus on more important matters instead of repetitive inquiries, we could build solid trust with customers and improve their experience as well.”
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Customer-Driven Service

Set up within 10 minutes
Easy Tree & Quick Settings

Live Chat Reports

Live Chat Reports: Find your improvements

Find your issues through analyzed data.
Look up how customers feel to your Live Chat.
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