From Chats to Calls
ALF Handles It All
Experience AI Agent ALF for Yourself
Step into the shoes of a Shop Demo customer and ask ALF anything you’re curious about.
ALF’s Shop Demo answers are based on sample info for demo purposes only. Actual store info may vary.
Chat
45% of Inquiries on Average
Are Solved by ALF
Natural Talk, Smart Judgment
ALF understands like a human and replies like one. If a question’s too tricky, ALF knows when to hand it off to you or guide the customer with clear next steps.
Understands Documents and Answers Accurately
Pulls the right info from your knowledge base and Documents.
Recommends the Right Commands for Every Situation
Figures out what customers want and suggests the best next action.
Hear from Happy Customers
“A well-trained ALF can be more reliable than a teammate! Since ALF has been handling simple inquiries for four months, our CX team and focus on more important tasks.”
62%
ALF Resolution Rate
“We’re automating global customer inquiries using ALF. By designing prompts for different situations, we’ve improved AI response accuracy.”
74%
ALF Resolution Rate
“Even for complex product inquiries, ALF responds immediately. Customers are able to get quick answers which as increased are repurchase rate.”
70%
ALF Resolution Rate
“As our company goals increased, so did sales and customer inquiries. A surge in channel-specific questions led us to implement ALF.”
31%
ALF Resolution Rate
“After implementing ALF, we found it plays the role of a friendly assistant, helping customers easily get answers, even to vague questions.”
33%
ALF Resolution Rate
“Since ALF quickly handles basic inquiries, customer satisfaction is high. It also frees up time for us to focus on more difficult, complex questions.”
77%
ALF Resolution Rate
Call
Beta
Let ALF Handle Your Phone Support
Leave Your Repetitive Phone Inquiries to ALF
ALF can handle calls based on the FAQs in your Documents.
Stay Updated in Real Time
See what’s happening in real time with live conversation transcripts. Once a call ends, access recordings, summaries, and insights to keep improving your service.
Switch Easily to Human Agents
ALF answers calls and guides customers through IVR, giving fast help when it’s needed. If they want to talk to a real person, they’re connected right away.
Rest Assured
ALF Replies with Care
Reach the Right People at the Right Time
Set up ALF exactly how you want for calls or chats
Quick Publish
ALF can handle customers instantly even without a workflow. Set filters or agent handoff rules to flexibly fit every situation.
Workflow
Customize ALF in detail with Workflow. Set different actions by customer level or inquiry type, so ALF always steps in at the perfect moment.
Start Your AI Journey
No site required
Free for a limited time
Install in 3 minutes