No Matter How You Say It,
ALF Understands
No Matter How You Say It,
ALF
Understands
EXPERIENCE ALF
YOUR NEW AI AGENT
Become a customer of Shop Demo, an apparel brand, and test out ALF by asking any question.
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ALF answers based on the content of the Shop Demo Document.
Feel free to ask about anything covered in the Document.
ALF is Channel Talk's generative AI Agent that understands conversations in context and delivers spot-on responses. ALF can resolve customer inquiries on its own or help agents craft clearer, more natural replies.
AI Agent
Answers in an Instant
How ALF Solves Customer Issues
Talks to Customers Like a Person
Customers don’t always speak perfectly. But ALF understands and can reply just like a human agent.
Knows When to Pass Questions to You
ALF can identify inquiries that are better suited for an agent to handle.
Recommends Commands
ALF recognizes intent and recommends Commands customers can use.
Pulls the Answer From Your Articles
ALF can search your knowledge base articles and reply with the exact information your customer needs.
Learn more about Documents
Connect to an Agent Right Away
Messages from VIPs and upset customers are immediately rerouted to an agent.
Rest Assured
ALF Answers with Care
Set a Persona
Give ALF a personality. Set a persona and tone to communicate with your customers in a way that best match your brand image.
Fact Check
ALF conducts a fact check before it answers to avoid mistakes and offer the best response to your customers.
ALF Team
Need Help?
Just Call ALF
Searching for Articles During a Chat
Adding Empathy to Responses
Summarizing Customer Chats
Responding to International Customers
ALF for Agents
ALF can be called during a customer chat or while talking to team members through internal chats.
Call with @ALF
When you need ALF’s help, just type “@ALF” in the chat and the AI Agent will join instantly.
Multi-Language Support
You can call ALF in Korean or Japanese, with “@알프” or “@アルフ”.
Workflow
ALF is Just Getting Started Here’s What’s Next
Beyond Chat Now with Voice
Your customers can call with ALF. Most AI just converts speech to text and then back which is slow and unnatural.
But ALF understands your customer’s voice and responds with voice. Customers will feel like they’re talking to a real human.
Right Time Right Customer
Workflow and ALF together creates the most efficient conversation experience. Design a flow to intervene based on the customer rating and type of conversation.
ALF can be customized at any workflow step to select the appropriate knowledge base and persona, ensuring customers receive relevant answers.
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