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Customer Cases

Check out the key to their success with Channel Talk!

Jun: 40% Conversion Rate Through Sales Concierge

"With Channel Talk, we can view past inquiries and customer information, allowing us to identify whether a customer is new or a returning tailor our service accordingly." The Problem: The apparel market is shrinking and rather than sell at a discount just to move stock, Jun wanted to keep selling products at full price to protect their business. The Solution: Jun used Channel Talk to create a sales concierge service for their online store that provided personalized service to help customers make

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Customer Cases · Fashion · Chatbots + 1

Seoul Mills: Doubled Growth Without Ad Spend

The Problem: During COVID-19, Seoul Mills needed a way to grow their e-commerce business as everyone turned to online for shopping. The Solution: Channel Talk helped Seoul Mills segment out and identify their most loyal fans and create a personalized concierge service for their VIPs. The Result: The team built a strong customer community from their returning customers which doubled their growth without having to spend money on ads. Seoul Mills main strategy isn't just about transactions; it's ab

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Customer Cases · F&B · CRM + 2

Bite Me: Reducing Repetitive Inquires Nearly 100% with AI

"ALF being able to reduce the number of inquiries has such a huge impact. Imagine coming to work and see 100 questions waiting for you. It can be exhausting. But if ALF can reduce that by even 20, you start with 80. That feels very different." The Problem: Inquiries were skyrocketing as the company was growing but headcount stayed the same so CX Team Lead Jin-ha was looking for ways to reduce workload for the CX team. The Solution: Channel Talk's FAQ feature utilized AI to suggest FAQs to auto-a

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Customer Cases · Pet · FAQs + 2

Pet Friends: 1200% Sales Increase in Two Years Through CX

"I also wanted to emphasize that the amazing customer experience that is created through Channel Talk is a strong competitive edge, especially for online stores with lower AOV (average order value)." -Operations Manager Hee Rak Park The Problem: The pet market is competitive and Pet Friends needed a way to differentiate themselves so they chose to focus on customer service. The Solution: Pet Friends used Channel Talk to improve their CX and start building connections with customers with live cha

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Customer Cases · Pet · Live Chat + 1

Jun: 40% Conversion Rate Through Sales Concierge

Jun: 40% Conversion Rate Through Sales Concierge Jun is a fashion brand known for blending traditional aesthetics with contemporary design, offering high-quality, stylish apparel across various sub-brands. Jun offers live chat customer support with a conversion rate of 40% - similar to that of physical stores. In addition, customer satisfaction is 85%. Online shopping is often less smooth than a physical store experience. Customers especially have questions about size and coordinating pieces wit

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Customer Cases

Verish: AI's Efficiency Greater Than 4 Agents

"The number of times ALF answered questions during our Youtuber collaboration event was more than the number of questions answered by four agents." -CX Team Lead, Hyun-ji Choi The Problem: Verish was planning to collaborate with a popular Youtuber and expected inquiry volume to be around 8,000. The Solution: Channel Talk quickly helped Verish get set up with AI Agent ALF - particularly with the FAQ feature. The Result: Shipments increased 6x which should have resulted in 3x inquiry volume increa

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Customer Cases · Fashion · AI Agent + 2

Verish: AI Agent ALF's Efficiency Greater Than 4 Agents

Verish: AI Agent ALF's Efficiency Greater Than 4 Agents "The number of times ALF answered questions during our Youtuber collaboration event was more than the number of questions answered by four agents." -CX Team Lead, Hyun-ji Choi Verish is a rapidly growing apparel brand with a 350% increase in growth YoY, generating $25 million USD in 2023. Sales for just the first half of 2024 have already reached $26 million USD so the company is on track for a great year. Another amazing feat - 80% of sale

· Anna

Customer Cases

Balaan: Leveraging Live Chat to Boost Conversions 30%

The Problem: Luxury goods shoppers expect high-quality customer service, which is difficult to replicate during an online shopping experience. The Solution: Channel Talk’s live chat feature helped Balaan to recreate the offline store experience online and provide high-quality customer service . The Result: 30% increase in conversions. With e-commerce dominating the shopping scene, there is still a reason why Gucci and Louis Vuitton shoppers still choose to go to the physical store. Luxury shoppi

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Customer Cases · Fashion · Live Chat + 1

Glowny: 50% Decrease in Simple Inquiries

“All I did was answer their question within the designated response time but [the customer] gratefully expressed their appreciation with a gift card.” The Problem: Glowny’s explosive popularity lead to 8,000 deliveries and receiving over 100 inquiries overnight with only one CS employee. The Solution: Channel Talk centralized all communication channels for easy management and implemented support bots to handle repetitive questions. The Result: Reduced inquiries by 50%. CEOs Jane Choi and Jiho Ch

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Customer Cases · Fashion · Live Chat + 3

Bite Me: Reducing Repetitive Inquires Nearly 100% with AI

Bite Me: Reducing Repetitive Inquires Nearly 100% with AI Do Customers Really Read FAQs? Nearly every e-commerce website has a Frequently Asked Questions (FAQs) page in hopes of mitigating repetitive questions. There are two main issues with standard FAQ pages: 1. Questions don't reflect what customers are actually asking 2. Customers don't look at the FAQs In order to tackle these issues, Bite Me, an e-commerce company specializing in pet goods, turned to Channel Talk's AI FAQs feature. Bite Me

· Anna

Customer Cases

d.code: 20% Higher Repurchase Rate Over Competitors

“In essence, we wanted to make our customers feel as though they were getting assistance the same way they would if they were shopping physically in the stores.” d.code is a retailer specializing in selling luxury items. The Problem: High-end products require a greater amount of involvement in the purchasing process so d.code needed a way to handle communication with customers effectively. The Solution: Channel Talk’s Support bots allowed d.code to focus on customer service and solve customer pa

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Customer Cases · Fashion · Chatbots + 2

Pottery: $3K to $3M in Five Years through VIP Concierge

The Problem: Pottery was looking for a way to increase their regular customers. The Solution: The team used Channel Talk to create customer segments (New and VIP) and send out personalized marketing messages (membership benefits, product recs, VIP chat bot, and more). Pottery also set up private VIP dinners and product fitting events for their loyal customers. The Result: Pottery went from $3K to $3M in 5 Years and is approaching $15M through their customer-driven culture. For the first three ye

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Customer Cases · Fashion · CRM + 2

Seoul Mills: Building a Brand Through Community

The E-Commerce Landscape: Navigating a $1 Trillion Market “In online businesses, your customers are invisible. Your job is to make them visible by making them trust you and your brand.” In the expansive realm of US e-commerce, the market boasts a staggering $1 trillion in size. A constant churn of over 2.5 million companies coming in and out every minute creates a highly competitive environment. So every year acquiring new customers becomes an increasingly challenging feat. Recent findings from

· Anna

Customer Cases

Balaan: Leveraging Live Chat to Boost Conversions 30%

Balaan: Leveraging Live Chat to Boost Conversions 30% The Problem Luxury goods shoppers expect high-quality customer service but this is difficult to replicate during an online shopping experience. The Solution Channel Talk’s live chat feature helped Balaan to recreate the offline store experience online and provide high-quality customer service which resulted in a 30% increase in conversions. Luxury Goods at 30% of the Cost With more than 4 million dollars in transactions per month and over 1 m

· Anna

Customer Cases

d.code: 20% Higher Repurchase Rate Over Competitors

d.code: 20% Higher Repurchase Rate Over Competitors The Problem High-end products require a greater amount of involvement in the purchasing process so d.code needed a way to handle communication with customers effectively. The Solution Channel Talk’s Support bots allowed d.code to focus on customer service and solve customer pain points by listening to the VOC (voice of the customer) which resulted in a 20% higher repurchase rate than competitors. Check out our interview with d.code’s CEO Joon-Y

· Anna

Customer Cases

Pet Friends: 1200% Sales Increase in Two Years Through Customer Experience

Pet Friends: 1200% Sales Increase in Two Years Through Customer Experience Check out our video interview with Pet Friend's Operations Manager Hee Rak Park We sat down with Operations Manager Hee Rak Park to talk about Pet Friend’s wild success in becoming Korea’s number #1 pet goods company. Q: Can you introduce Pet Friends? Pet Friends is more than just a pet shopping destination – it's a place where pets are treated like a friend or family member. We initially launched in 2016 as an O2O (onlin

· Anna

Customer Cases

Pottery: VIP Customer Care Done Right

Pottery: VIP Customer Care Done Right Check out our interview with Channel Talk CEO Josh Kim and Pottery CEO Kim Geon-woo as they discuss the brand's journey over the years and how to create elevated customer experiences for VIPs. From $3,000 to $3.7 Million in Five Years Pottery, an emerging fashion brand, has become a leader in the 'new business casual' trend by offering comfortable yet formal products that have resonated with men in their 20s and 30s. In its first year, Pottery only generated

· Anna

Customer Cases

Glowny's Journey: From Retailer to a Thriving Designer Brand – The Secret to Success

Glowny's Journey: From Retailer to a Thriving Designer Brand – The Secret to Success If you're curious about Glowny's journey from the founders' time in the US to the failure of their first business to the birth of Glowny, check out our interview above. Never Forget About Your Customers First Business Failure: Overlooking the Customer It all started as a small retail shop in Dongdaemun and in just a few years, Glowny transformed into one of the most popular designer brands in Korea. In just two

· Anna

Customer Cases

Satur: 6 tips for building a multimillion dollar fashion brand company with no money

Satur: 6 tips for building a multimillion dollar fashion brand company with no money The fashion industry — an onslaught of challenges Running an online fashion brand company is no joke. It takes hard work, dedication, and resilience, requiring business owners in this industry to overcome an onslaught of challenges. To give you an idea of how difficult it is — 82% of businesses fail because they have trouble managing cashflow, and with the fashion industry being a capital heavy industry, only ab

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Customer Cases

The benefits of knowing your customers - Sys Design

Utilizing Customer Data for Business Growth Sys Design is a furniture brand founded in 2005 that provides quality furniture at affordable prices. They offer trendy furniture and interior accessories to create a complete living space. To deliver exceptional customer service, Sys Design oversees all aspects of the process from design through to after sales service. The brand's philosophy is to make good design accessible to all, and to cultivate a culture of unique style and design in Korea. Despi

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Customer Cases

How to differentiate yourself from 98% of competitors online - CosRX case study

A diamond in the rough — rising above the competition Businesses all over the world are struggling. With inflation growing out of control, and the post-COVID recession — we’re seeing more and more businesses shutting their doors or letting their staff go. CosRX however, has found a way to grow in the midst of the recession and is showing no signs of slowing down. Why is this impressive? As a cosmetics company originating from South Korea — the mecca of skincare and cosmetics — the competition is

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Customer Cases

Providing a Personalized Customer Experience

UUUUU - The Need For Personalized Customer Experience for Growing E-commerce Businesses Overview: Customers are the key to any business, and most business owners will do everything they can to get customers to come visit their stores. But very few realize the importance of getting them to come back or stay. In today’s interview with Bailee Song, MD of UUUUU’s Branding Team, we cover the story of UUUUU, a nail tech startup that’s making its brand known through collaboration with nail artists acro

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Customer Cases

Simplifying Communication for E-Commerce

Bazzaal Box - Simplifying Team & Customer Communications for E-Commerce. Overview For today’s post, we interviewed Daniela Davila, the Operations Manager for BAZZAAL Box (a beauty e-commerce brand) who joined Channel Talk in order to simplify and centralize their communications not only with their customers but also with their team. The interview will cover: - An introduction to the BAZZAAL Box brand and its company vision - The difficulties they’ve been facing with communication and how they so

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Customer Cases

Scaling With An All-in-One Live Chat & Customer Service

Konny Baby - Scaling With An All-in-One Live Chat & Customer Service Lessening the Burden of Parenthood Being a parent is easy task. Parents will do anything to provide the very best for their children, and want nothing more than for them to be safe and healthy. But as every parent knows, providing the best is the most challenging part of parenting. Konny Baby, a baby goods e-commerce brand, is changing the way parents provide care for their children, and moms and dads around the world are takin

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Customer Cases

How Customer Feedback Can Drive Business Success

Anything Else- How Customer Feedback Can Drive Business Success Overview - Introduction of Anything Else’s business - How Anything Else gained early traction - How Anything Else achieved 20% conversion through Channel Talk - The results of ongoing communication with customers Introduction - Anything Else Going Global The overall starting investments and the risks involved with starting a new venture make opening an online store look much more attractive than an offline one. However, there are ch

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Customer Cases

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