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Workflow

AI Automation from Start to Finish

Workflow

AI Automation from Start to Finish

The Process

See the Whole Chat Flow

Ditch multiple tabs and panels. Manage the entire customer chat process in a single screen.

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No Coding Needed

Design flows without developers. Easily modify with drag-and-drop editing.

Chatbot in 10 Minutes

Build workflows for chatbots to automatically handle simple inquiries.

Modular Workflow

Turn repeated tasks into modular workflows and access them whenever needed.

No Coding Needed

Design flows without developers. Easily modify with drag-and-drop editing.

Chatbot in 10 Minutes

Build workflows for chatbots to automatically handle simple inquiries.

Modular Workflow

Turn repeated tasks into modular workflows and access them whenever needed.

Automated CX Operations

More Personalized
More Efficient

Create custom workflow scenarios based on customer type and situation.

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A Solution for Every Situation

Automatically activate chatbots, apply tags, and assign teammates based on customer status and inquiry type.

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Quick and Simple Surveys

Send a feedback survey after every chat to constantly improve your customer service.

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Real-Time Actions During Chats

Create templates for common responses flows that you can quickly access during chats.

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Flexible Team Operating Hours

Country, day of the week, team-specific - customize operating hours based on any criteria.

Streamlined AI Conversations

Customer Service Transformed
With the Power of Workflow and AI

Reduce Repetition with AI

Let AI Agent ALF resolve repetitive inquires so you can focus on more important conversations.

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Increase Efficiency with AI

Create an AI-powered workflow in just a few clicks. Set up AI Agent ALF to step in based on customer status and inquiry type.

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Endless Scenarios

Customize your customer experience to the fullest. Choose when, who, and how to respond.

Trigger

Filter

Action

Trigger

A trigger activates a workflow.

Filter

Filters allow you to adjust the condition of when the workflow is activated.

Action

Actions are automatically executed when both trigger and filter conditions are met.

Workflow Recipes

Jumpstart Your Workflows With Recipes

Not sure how to design your first workflow? We’ve got you covered. Use our pre-made recipe templates to get started.

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Recipes

Redirect to Chat During High Call Volumes

Conduct Satisfaction Survey Post-Chat

Prioritize and Manage Chats

Want to See More Recipes?

Issue Priority

Auto-response when outside business hours

Collect Leads

Encouraging Sign-Up

Different Experiences by Customer Types

CSAT after Conversation

Issue Priority

Auto-response when outside business hours

Collect Leads

Encouraging Sign-Up

Different Experiences by Customer Types

CSAT after Conversation

Coming soon

Our Upcoming Features:

ivr

Code-Free IVR

Provide personalized calling experiences for customers while efficiently assigning calls to teams. Easily automate without any code.

Workflow Goal Setting

Set event-based goals for each workflow.

View goal-related data in statistics.

More Recipes

Review cases that show how actual customers used Workflow.

Check goals and achievement rates of the recipes.

Preview Using Test Users

Create test users that mimic real-world scenarios.

Examine flows based on user segments using these test users.

Additional Operation Settings

Reservation publishing, reservation termination, and operation at a specific time are added.

Design Your AI Automated Workflow

    No site required

    Install in 3 minutes

    Ready-to-use recipes

FAQs
Can Workflows be used with external messengers as well?
If integrated, you can manage Instagram Messenger, KakaoTalk, Line, and email within the Workflow. However, some actions may not be supported by each integrated app. For detailed information, please refer to the user guide. The product team is continuously working to improve the experience across integrated apps.
How are Workflow statistics provided?
How are Workflow usage fees calculated?
Is the ARS (IVR) function available?
Still have questions? Find answers in our User Guide or contact us via chat