New
Workflow
AI Automation from Start to Finish
Workflow
AI Automation from Start to Finish
The Process
See the Whole Chat Flow
Ditch multiple tabs and panels. Manage the entire customer chat process in a single screen.
No Coding Needed
Design flows without developers. Easily modify with drag-and-drop editing.
Chatbot in 10 Minutes
Build workflows for chatbots to automatically handle simple inquiries.
Modular Workflow
Turn repeated tasks into modular workflows and access them whenever needed.
No Coding Needed
Design flows without developers. Easily modify with drag-and-drop editing.
Chatbot in 10 Minutes
Build workflows for chatbots to automatically handle simple inquiries.
Modular Workflow
Turn repeated tasks into modular workflows and access them whenever needed.
Automated CX Operations
More Personalized
More Efficient
Create custom workflow scenarios based on customer type and situation.
A Solution for Every Situation
Automatically activate chatbots, apply tags, and assign teammates based on customer status and inquiry type.
Quick and Simple Surveys
Send a feedback survey after every chat to constantly improve your customer service.
Real-Time Actions During Chats
Create templates for common responses flows that you can quickly access during chats.
Flexible Team Operating Hours
Country, day of the week, team-specific - customize operating hours based on any criteria.
Streamlined AI Conversations
Reduce Repetition with AI
Let AI Agent ALF resolve repetitive inquires so you can focus on more important conversations.
Increase Efficiency with AI
Create an AI-powered workflow in just a few clicks. Set up AI Agent ALF to step in based on customer status and inquiry type.
Endless Scenarios
Customize your customer experience to the fullest. Choose when, who, and how to respond.
Trigger
Filter
Action
Trigger
A trigger activates a workflow.
Filter
Filters allow you to adjust the condition of when the workflow is activated.
Action
Actions are automatically executed when both trigger and filter conditions are met.
Workflow Recipes
Jumpstart Your Workflows With Recipes
Not sure how to design your first workflow? We’ve got you covered. Use our pre-made recipe templates to get started.
Recipes
Redirect to Chat During High Call Volumes
Conduct Satisfaction Survey Post-Chat
Prioritize and Manage Chats
Want to See More Recipes?
Issue Priority
Auto-response when outside business hours
Collect Leads
Encouraging Sign-Up
Different Experiences by Customer Types
CSAT after Conversation
Issue Priority
Auto-response when outside business hours
Collect Leads
Encouraging Sign-Up
Different Experiences by Customer Types
CSAT after Conversation
Coming soon
Our Upcoming Features:
Workflow Goal Setting
Set event-based goals for each workflow.
View goal-related data in statistics.
More Recipes
Review cases that show how actual customers used Workflow.
Check goals and achievement rates of the recipes.
Preview Using Test Users
Create test users that mimic real-world scenarios.
Examine flows based on user segments using these test users.
Additional Operation Settings
Reservation publishing, reservation termination, and operation at a specific time are added.
Design Your AI Automated Workflow
No site required
Install in 3 minutes
Ready-to-use recipes