Jun: 40% Conversion Rate Through Sales Concierge

"With Channel Talk, we can view past inquiries and customer information, allowing us to identify whether a customer is new or a returning tailor our service accordingly."

The Problem: The apparel market is shrinking and rather than sell at a discount just to move stock, Jun wanted to keep selling products at full price to protect their business.

The Solution: Jun used Channel Talk to create a sales concierge service for their online store that provided personalized service to help customers make decisions and purchase.

The Result: Their online store saw a 40% conversion rate with an 85% customer satisfaction store.

Before Channel Talk, Jun wasn't able to distinguish between customers which lead to one-off interactions.

But now, the team is able to proactively engaged with loyal customers, offer personalized recommendations, and help customers purchase through 1:1 communication.

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