channel logo

Mid-Market Account Executive

US - Business

・

Full-Time

Channel Talk is a customer service platform that helps businesses increase the lifetime value of their customers through a VIP concierge experience. We are Asia’s largest B2B SaaS company and the #1 customer service platform in Korea and Japan with over 170K+ users.

We’re looking for an ambitious and proactive Mid-Market Account Executive to join as an early member of our US team as we work on our expansion into the new market. If you thrive in a fast-paced, startup environment and are excited about the opportunity to build our US presence from the ground up, then this role is right for you.
About the Role
  • The Account Executive position will manage the full sales cycle from building relationships with key stakeholders to negotiation and contracting
  • Define our Ideal Customer Persona (ICP) for the mid-market by proactively setting a hypotheses, taking action, and adjusting as needed
  • Lead demos of Channel Talk’s product offering to a variety of stakeholders
  • Drive new business acquisition and expanding existing accounts through upsell and cross sell, ensuring high renewal rates
  • Understand customer use cases to align them with Channel Talk’s solutions in order to identify new sales opportunities
  • Collaborate with internal teams to share key customer feedback and insights to improve the overall product and customer experience
What We’re Looking For
  • 1-3 years of experience as an Account Executive or 2+ years of experience as a Sales Development Representative at a B2B SaaS company
  • Experience owning a book of business, with a focus on upsells, cross-sells, and expansion opportunities is preferred
  • A strong sense of intellectual curiosity, you are driven on discovering the “why” behind prospects’ needs and are update to date with industry trends
  • Thrives in a fast-paced, dynamic environment and excited to be part of a high-growth Sales team as we scale
  • Understands the value of excellent customer service
  • Well-organized with strong time management skills
  • Experience exceeding a sales quota
Nice to Have
  • Experience selling to e-commerce or DTC brands, particularly in fashion and beauty is a plus
  • Experience in B2B SaaS sales
  • Experience at a startup
  • Korean language ability (a great plus)
What You’ll Get
  • In-depth knowledge and experience selling a B2B SaaS product
  • Experience in a fast-growing, venture-backed SaaS startup
  • Flexible time off and hybrid work arrangements
  • 15 days of PTO (with the option for more if needed)
  • Latest MacBook or equivalent device
  • 100% employer-paid health insurance options
  • An office is located in Soho
  • Transportation allowance for your daily commute (in addition to any business travel expenses)
  • The anticipated OTE for this role is $80k-130k annually. Actual compensation and title will be based on experience, qualifications, and skills.
Process
  • Submit your resume
  • Recruiter Screening (Online)
  • Peer Interview (Online or in-person)
  • -----Meet your peer and understand how we work
  • -----Pitch: Prepare an elevator or 5-minute pitch on any topic for the first interview (no keynote/presentation required)
  • CEO/Founder Interview (Online)
  • -----Meet the founders and understand why’s and how’s of Channel Talk

What is a Group Chat?

What is a Group Chat and what a good group chat looks like in the workplace What is a group chat (or team chat)? Group chat is a type of communication platform that allows members of a group, team or organization to quickly and easily exchange information in real-time through instant messaging. Group chats are formed by having a user, or multiple users, join a chat room by invite or by a shared link if they're made available. They can send direct messages to the entire group without having to se

How to Ask for Google Reviews

How to Ask for Google Reviews We've all been there: You're traveling in a new city, you're starving and craving a burger, so you pull out your phone and do a quick Google search for a restaurant nearby. You have a few options, but before you make a decision, you scroll down to the reviews section to get a gauge of whether or not the place is worth going to. Sound familiar? It's a scenario many of us have experienced before. Whether you are booking a hotel or searching for skincare products or lo

4 Strategies To Grow Your Business Selling Fashion Brand Shoes

4 Strategies To Grow Your Business Selling Fashion Brand Shoes The footwear industry is an incredibly competitive space, with hundreds of brands vying for attention and sales. However, there are still plenty of opportunities to grow a successful business selling fashion brand shoes. With the right strategies in place, entrepreneurs can create an effective strategy for standing out from the competition and building a thriving enterprise. The Fashion Brand Shoes Industry Starting a shoe business c

Glowny: 50% Decrease in Simple Inquiries

Glowny's Journey: From Retailer to a Thriving Designer Brand – The Secret to Success 📖 The Problem: Glowny’s explosive popularity lead to 8,000 deliveries and receiving over 100 inquiries overnight with only one CS employee. 💡 The Solution: Channel Talk centralized all communication channels for easy management and implemented support bots to handle repetitive questions. 🌟The Result: Reduced inquiries by 50%. CEOs Jane Choi and Jiho Choi went from losing $37.5K USD a month from their first busin