<div>Channel Talk is a customer service platform that helps businesses increase the lifetime value of their customers through a VIP concierge experience. We are Asia’s largest B2B SaaS company and the #1 customer service platform in Korea and Japan with over 170K+ users.</div><div><br></div><div>We’re looking for an ambitious and proactive Mid-Market Account Executive to join as an early member of our US team as we work on our expansion into the new market. If you thrive in a fast-paced, startup environment and are excited about the opportunity to build our US presence from the ground up, then this role is right for you.</div>

Channel Talk is a customer service platform that helps businesses increase the lifetime value of their customers through a VIP concierge experience. We are Asia’s largest B2B SaaS company and the #1 customer service platform in Korea and Japan with over 170K+ users.

We’re looking for an ambitious and proactive Mid-Market Account Executive to join as an early member of our US team as we work on our expansion into the new market. If you thrive in a fast-paced, startup environment and are excited about the opportunity to build our US presence from the ground up, then this role is right for you.


<li>The Account Executive position will manage the full sales cycle from building relationships with key stakeholders to negotiation and contracting</li><li>Define our Ideal Customer Persona (ICP) for the mid-market by proactively setting a hypotheses, taking action, and adjusting as needed</li><li>Lead demos of Channel Talk’s product offering to a variety of stakeholders</li><li>Drive new business acquisition and expanding existing accounts through upsell and cross sell, ensuring high renewal rates</li><li>Understand customer use cases to align them with Channel Talk’s solutions in order to identify new sales opportunities</li><li>Collaborate with internal teams to share key customer feedback and insights to improve the overall product and customer experience</li>

<li>1-3 years of experience as an Account Executive or 2+ years of experience as a Sales Development Representative at a B2B SaaS company</li><li>Experience owning a book of business, with a focus on upsells, cross-sells, and expansion opportunities is preferred</li><li>A strong sense of intellectual curiosity, you are driven on discovering the “why” behind prospects’ needs and are update to date with industry trends</li><li>Thrives in a fast-paced, dynamic environment and excited to be part of a high-growth Sales team as we scale</li><li>Understands the value of excellent customer service</li><li>Well-organized with strong time management skills</li><li>Experience exceeding a sales quota</li>

<li>Experience selling to e-commerce or DTC brands, particularly in fashion and beauty is a plus</li><li>Experience in B2B SaaS sales</li><li>Experience at a startup</li><li>Korean language ability (a great plus)</li>

<li>In-depth knowledge and experience selling a B2B SaaS product</li><li>Experience in a fast-growing, venture-backed SaaS startup</li><li>Flexible time off and hybrid work arrangements</li><li>15 days of PTO (with the option for more if needed)</li><li>Latest MacBook or equivalent device</li><li>100% employer-paid health insurance options</li><li>An office is located in Soho</li><li>Transportation allowance for your daily commute (in addition to any business travel expenses)</li><li>The anticipated OTE for this role is $80k-130k annually. Actual compensation and title will be based on experience, qualifications, and skills.</li>

<li><b>Submit your resume</b></li><li><b>Recruiter Screening (Online)</b></li><li><b>Peer Interview (Online or in-person)</b></li><li>-----Meet your peer and understand how we work</li><li>-----Pitch: Prepare an elevator or 5-minute pitch on any topic for the first interview (no keynote/presentation required)</li><li><b>CEO/Founder Interview (Online)</b></li><li>-----Meet the founders and understand why’s and how’s of Channel Talk</li>

<div><b style="font-size: 16px;">Challenge the US Market with Us</b></div><div><br></div><div><b>ChannelTalk</b> has already redefined the standard for business messaging, securing the <b>#1 market position in Korea and Japan.</b> Now, we are taking our proven success to the biggest stage of all: the <b>US Market.</b></div><div>Conquering the US market is more than just selling a product; it is a process of defining new market problems and proving the unique value of our solution. As a <b>US Founding Business Development Representative</b>, you will be a foundational member of this grand journey. Your mission is to re-interpret our successful growth formulas for the US landscape and play a pivotal role in building a scalable business infrastructure from the ground up.</div><div>Backed by a <b>product with proven market fit and strong capital support</b>, we are looking for a bold, high-achiever who can lead business growth and unleash their full potential in the vast US market.</div>

Challenge the US Market with Us

ChannelTalk has already redefined the standard for business messaging, securing the #1 market position in Korea and Japan. Now, we are taking our proven success to the biggest stage of all: the US Market.
Conquering the US market is more than just selling a product; it is a process of defining new market problems and proving the unique value of our solution. As a US Founding Business Development Representative, you will be a foundational member of this grand journey. Your mission is to re-interpret our successful growth formulas for the US landscape and play a pivotal role in building a scalable business infrastructure from the ground up.
Backed by a product with proven market fit and strong capital support, we are looking for a bold, high-achiever who can lead business growth and unleash their full potential in the vast US market.


<li><b>Enterprise Account Development (US):</b> Build relationships with key decision-makers at target enterprise accounts and execute sales and partnership strategies for initial market entry.</li><li><b>Designing Global Business Scalability:</b> Analyze success stories from Korea and Japan to adapt them for the US market, establishing the foundation for sustainable business operations.</li><li><b>Complex Solution Design (ChannelTalk &amp; Ads):</b> Propose tailored strategies to maximize product utility according to client needs. Design comprehensive business funnels that bridge the gap from new user acquisition to retention by integrating ad solutions.</li><li><b>Bridging Product &amp; Business:</b> Translate client requirements into technical specifications for internal Dev/Product teams, ensuring local market feedback is reflected in the product roadmap.</li><li><b>End-to-End Account Management:</b> Take full ownership of the customer success lifecycle—including contract management, renewals, and technical support—to maximize satisfaction for enterprise clients.</li>

<li><b>IT Product/Service Expertise:</b> 3+ years of experience in IT Service Product Management or tech-based Business Development.</li><li><b>Market Pioneering Skills:</b> Proven ability to simplify and define complex business problems, find Product-Market Fit (PMF) from zero-base, and successfully scale up.</li><li><b>Exceptional Business Communication:</b> A 'hub' personality who can drive rational consensus among diverse stakeholders (developers, decision-makers, partners) and translate technical jargon into easy-to-understand business value.</li><li><b>Data-Driven Mindset:</b> Strong proficiency in funnel management and data analysis, with a track record of iterating strategies and proving results through numbers.</li><li><b>Technical Literacy:</b> A solid understanding of basic technical structures (APIs, Databases, etc.) to engage in meaningful discussions regarding implementation with the engineering team.</li><li><b>Ownership &amp; Focus:</b> A tenacious problem-solver with a strong sense of initiative and the insight to focus on the essence to find the best solutions.</li>

<li><b>Bilingual Proficiency:</b> Professional business fluency in both <b>English and Korean.</b></li><li><b>Strategy &amp; Execution Specialist:</b> Experience in strategic consulting or operations, with a proven track record of structuring and building business processes from scratch.</li><li><b>SaaS &amp; Ad-Tech Industry Knowledge:</b> Deep understanding of SaaS business mechanisms and the digital advertising ecosystem.</li>

US Founding Business Development Representative