d.code: 20% Higher Repurchase Rate Over Competitors

“In essence, we wanted to make our customers feel as though they were getting assistance the same way they would if they were shopping physically in the stores.”

d.code is a retailer specializing in selling luxury items.

The Problem: High-end products require a greater amount of involvement in the purchasing process so d.code needed a way to handle communication with customers effectively.

The Solution: Channel Talk’s Support bots allowed d.code to focus on customer service and solve customer pain points by listening to the VOC (voice of the customer) through easy tag management and support bots.

The Result: 20% higher repurchase rate compared to competitors.

“I think one of the best decisions I’ve made in d.code was introducing Channel Talk into our business.”

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