Pet Friends: 1200% Sales Increase in Two Years Through CX

"I also wanted to emphasize that the amazing customer experience that is created through Channel Talk is a strong competitive edge, especially for online stores with lower AOV (average order value)." -Operations Manager Hee Rak Park

The Problem: The pet market is competitive and Pet Friends needed a way to differentiate themselves so they chose to focus on customer service.

The Solution: Pet Friends used Channel Talk to improve their CX and start building connections with customers with live chat.

The Result: The increase in trust with the customers lead to a 83% repurchase rate and 1200% increase in sales over two years.

"I think 100% of Pet Friend’s initial growth can be attributed to the operations teams. We were using Channel Talk to be able to properly meet and talk with customers."

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