Branding Your Chat Widget with Channel Talk

What is a Chat Widget?

A chat widget, also known as a live chat or chat app, is an integral tool in modern businesses.

A website chat widget appears as a chat window in the corner of your site. When website visitors arrive, you or your customer support team can manage customer interactions through the online chat widget.

For an e-commerce business, a chat widget serves as a powerful bridge, connecting customers with the business directly and efficiently. This allows businesses to:

• Address customer queries promptly

• Foster relationships

• Enhance overall customer satisfaction

Channel.io's Live Chat Widget

Channel Talk is a CRM-based live chat tool that helps businesses talk to their customers.

We offer the ability to create a completely free chat widget online that is adaptable to both desktop and mobile devices.

This versatility ensures that your customers can reach you wherever they are, using the right live chat tool that matches your brand's identity.

A well-branded chat widget is a powerful asset in building relationships with customers, enhancing their comfort, and ultimately driving conversions.

Your chat widget is not just a tool; it's the frontline of your customer interactions and should reflect your brand's unique identity.

How We Used Our Live Chat Support to Listen to Feedback

At Channel.io, the Voice of the Customer is a top priority and we mean it.

The core of our company is to be Customer Driven which translates to our product because our software helps businesses connect and better understand their customers.

So when our customers told us that they wished there was more customization in our chat widget, we listened.

Through our live chat tool, our customers often share their feedback on our product and features they wish to be added. We take this feedback seriously and worked to improve our product.

So we're incredibly excited to announce our biggest product update yet 🎉

Channel.io's New Design

Introducing the new look of Channel Lounge!

Add a Cover Image to Your Home

We completely revamped our front-end look to be more customizable so you can truly express your brand's unique personality.

Now you can add a Home cover image to highlight your brand and match the design of your website!

Unlike other chat widgets, Channel Talk offers the freedom to be able to completely match your branding inside the live chat platform.

New Styles of the Chat Button

We updated the default chat button image and you can feel free to choose a completely different icon and customize the theme color.

To read in more detail about all the new features in our latest product update, check out the full report here: https://update.channel.io