Verish: AI's Efficiency Greater Than 4 Agents

"The number of times ALF answered questions during our Youtuber collaboration event was more than the number of questions answered by four agents." -CX Team Lead, Hyun-ji Choi

The Problem: Verish was planning to collaborate with a popular Youtuber and expected inquiry volume to be around 8,000.

The Solution: Channel Talk quickly helped Verish get set up with AI Agent ALF - particularly with the FAQ feature.

The Result: Shipments increased 6x which should have resulted in 3x inquiry volume increase but there was only a 1.7x increase because ALF fielded as many questions as four agents.

Verish is a rapidly growing apparel brand with a 350% increase in growth YoY. Already a long time Channel Talk client, the team decided to try our AI to help out with an upcoming event. As a result, the Verish team saw a huge increase in efficiency handling customer inquiries.  

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