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CRM

A successful CRM strategy begins with understanding your customers. Easily locate and manage your regular customers using the Contacts feature on Channel Talk.

Article

• Customer Classification

  An essential aspect of leveraging CRM for business growth is acquiring and retaining regular customers. Channel Talk facilitates this by utilizing smart customer classification and information integration techniques.

  

• Unification

  It is essential to maintain seamless communication with customers. Through Channel Talk, you can identify and consolidate customer information for efficient customer data management.

  

• Customer Profile Display

  You can leverage customer profile information by linking it to our CRM. We will guide you on what customer profile information can be linked with Channel Talk.

  

• Events: Customer Actions

  An event occurs when a user interacts with a website or app. This is very important because it enables you to monitor changes in your customers' behavior.

  

• Contacts: User data

  With Channel Talk Contacts, we support easier customer data management compared to Excel or spreadsheets. You can easily set it up and use it in a variety of ways, from a simple search to customer classification.

  

• User Tags

  The foundation of customer relationship management is segmenting your customers. Channel Talk provides a powerful user tag feature along with a customer database that helps businesses categorize customers and provide them with personalized experiences.