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Email DNS

By adding your email domain with Channel Talk, you can use your company email address to send marketing messages and follow-up notifications. Use your domain address to send email notifications to more customers.

DNS policy update

Starting March 1, domains without DMARC records will have DNS disabled. To keep using your current domain for outbound emails, please set up a DMARC record before February 2024. (Update required for existing domains by February 2024).

Email is a convenient communication method, but it's also vulnerable to spam and malware. To reduce these risks, Gmail and Yahoo are updating their email sender restrictions starting February 2024. Domain owners who send large volumes of mail will need to set up DMARC records.

If you use a custom domain for your outbound email address in Channel Talk, this update applies to you. You must set up a DMARC record for your domain. Without it, your emails could be limited or marked as spam according to your email service provider's policies. Ensure uninterrupted communication with your customers by setting up your DMARC record before February 2024.

What is DMARC?

  • DMARC (Domain-based Message Authentication Reporting and Compliance) is an email authentication method that allows domain owners to prevent their domains from being used for spam or phishing.

  • Channel Talk requires a basic level of authentication. You can review your email provider's policies and modify them based on your company's decisions.

  • For more information from email providers → DMARC record for Gmail

Purchase your email domain

If you have already purchased an email domain, you may skip this step.

Why do I need to purchase an email domain?

  • A domain is a simplified version of a numeric computer address (IP address) on the Internet.

  • This would be the address that customers type in to go to your website.

  • You can use the domain as an independent brand.

  • You can keep the same domain even if you move servers.

If you don’t register an email domain:

  • Follow-up notifications will be sent from Channel Talk’s email address.

Where to purchase a domain?

Configure Email DNS settings

Channel Talk allows the setup of a purchased domain as an outbound email address by configuring a DNS record on your own domain.

  • To do this, you need to register the DNS record for your domain, in accordance with the policy of your email service provider.

  • Once you've set up the record with the provider where you purchased your domain, you can then verify your email domain in Channel Talk.

  1. Select [Channel Settings] - [Integration] - [Email] - [Domain Settings]

  2. Enter the company e-mail domain address you purchased and the default e-mail address that includes the domain, then click [Next].

    • Domain name: Enter the address excluding www. (E.g. : if the domain is www.channeltalktest.shop, enter channeltalktest.shop)

    • Default email address: Enter an email address.

      (e.g: input test@channeltalktest.shop)

  3. After checking the Host/Name, Type, and Value contents, set the record for the domain site you purchased.

    • Host/Name and Value values must be entered when setting the record.

    • Register both DKIM and DMARC records with the provider where you purchased your domain.

    • After setting the CNAME record on the domain site, click the [Verify] button.

    Different domain providers may have varying requirements for entering your hostname.

    • For example, if you need to register 'channel._domainkey.ooo.com' as your hostname, some providers might require you to omit any domains that you own. 'Domains you own' refers to domains you have purchased and managed directly, like 'ooo.com' in this example. In such cases, you would enter only 'channel._domainkey' in the required field.

    • On the other hand, with some other providers, you might need to enter the full hostname, including the domains you own, such as 'channel._domainkey.ooo.com'.

  4. Please make sure that the status of the domain list has changed to [Verified].

Example of setting up a CNAME record

  • GoDaddy.com

  1. Sign in to your GoDaddy Domain Control Center. (Need help logging in? Find your username or password.)

  1. Select your domain to access the Domain Settings page.

  1. Select Manage DNS to access your zone file.

  1. Select Add to add a new record.

  1. Click Add Record to save your new CNAME record.

    • Type: Select CNAME.

    • Name: Copy and paste the host / name(exclude channel._domainkey).

    • Value: Copy and paste the value.

  1. Check the status of the domain list [Verified].

FAQ

Is it possible to register my Gmail account?

You must complete the verification process to add a domain and this is only available when you purchase the domain. If you use an email address that is not owned by you (e.g. user@yahoo.com, user@gmail.com), you cannot set up SPF and DKIM.

I have completed the setup, but the status still shows not verified.

Most DNS updates take effect within an hour but could take up to 48 hours to update globally. Hence, please wait 48 hours to be updated in the system.