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Sales Development Representative (SDR)

Channel Talk is a customer service platform that helps businesses increase the lifetime value of their customers through a VIP concierge experience. We are Asia’s largest B2B SaaS company and the #1 customer service platform in Korea and Japan with over 170K+ users.
We’re looking for an ambitious and proactive Sales Development Representative to join as an early member of our US team as we work on our expansion into the new market. If you thrive in a fast-paced, startup environment and are excited about the opportunity to build our US presence from the ground up, then this role is right for you.

About the Role

  • Define and Shape Ideal Customer Profile (ICP): Explore and define the target verticals, helping shape the future of our customer base.
  • Lead Targeted Prospecting: Strategically identify prospect lists tailored to our ICP to create a steady pipeline of qualified leads.
  • Lead Multi-Channel Engagement: Engage with prospects through a mix of phone, email, and LinkedIn. Your goal is to build relationships and pave the way for meaningful conversations.
  • Value-Driven Selling: Become an expert in understanding our customers' pain points and how Channel Talk provides the ideal solution.
  • Top-of-Funnel Ownership: Play a pivotal part in fueling our sales engine by driving new business opportunities that directly impact our growth in our expansion.

    • What We’re Looking For

  • Recent graduate or someone with 1-2 years of relevant work experience
  • Hardworking and coachable self-starter who has the drive to develop and grow
  • Thrives in a fast-paced, dynamic environment and excited to be part of a high-growth SDR team as we scale
  • Understands the value of excellent customer service
  • Well-organized with strong time management skills

    • Nice to Have

  • Experience selling to e-commerce or DTC brands, particularly in fashion and beauty is a plus
  • Experience exceeding a sales quota
  • Experience in B2B SaaS sales
  • Experience at a startup
  • Korean language ability (a great plus)

    • What You Won’t Do

  • Set up meetings without understanding prospect’s needs (quality over quantity is key)
  • Work in an environment that limits your growth (we want to grow with you and help you succeed)

    • What You’ll Get

  • In-depth knowledge and experience selling a B2B SaaS product
  • Experience in a fast-growing, venture-backed SaaS startup
  • Flexible time off and hybrid work arrangements
  • 15 days of PTO (with the option for more if needed)
  • Latest MacBook or equivalent device
  • 100% employer-paid health insurance options
  • An office is located in Soho
  • Transportation allowance for your daily commute (in addition to any business travel expenses)
  • The anticipated OTE for this role is $70,000-$80,000 annually. Actual compensation and title will be based on experience, qualifications, and skills.

    • Process

  • Submit your resume
  • Recruiter Screening (Online)
  • Peer Interview (Online or in-person)
  • ----- Meet your peer and understand how we work
  • ----- Pitch: Prepare an elevator or 5-minute pitch on any topic for the first interview (no keynote/presentation required)
  • CEO/Founder Interview (Online)
  • ----- Meet the founders and understand why’s and how’s of Channel Talk