Channel Corporation (hereinafter "Channel"), as an information and communication service provider, complies with the relevant laws and regulations of the Republic of Korea on the collection, use, and sharing of personal information, and actively guarantees the rights of Managers and Customers regarding personal information, including the right to self-determination of personal information.
Channel collects the personal information about Users that is necessary for Users to use the Services. Personal information of the Manager may be collected with the consent of the Manager to provide marketing information. If the above personal information is collected for any other purpose, separate consent will be obtained from the Users.
(1) Sign Up or Registration
Items of Collection Purpose of Collection Required names, e-mail address, Create and manage your account, provide and improve the Services, communicate with you and the businesses you manage, and provide support and marketing information. Optional mobile number Create and manage your account, provide and improve the Services, communicate with you and the businesses you manage, and provide support and marketing information.
If you refuse to agree to the collection and use of personal information regarding the required items, you will be restricted from applying for and using the Channel Talk Services.
(2) Business Authentication or Using Channel Meet (Calling) Feature
Items of Collection Purpose of Collection Required If a representative of the business is applying in person: a copy of the representative's ID (de-identified) Check eligibility for related services Required If applying on behalf of an authorized representative of the business: 1. a copy of the representative's ID (de-identified), 2. a copy of the representative applicant's ID card (de-identified); and 3. proof of the representative applicant's employment within one (1) month of the application date. Check eligibility for related services
If you refuse to consent to the collection and use of personal information regarding the required items, 'Business Authentication' will be restricted, and you may be restricted from using 'Channel Meet (Calling) Service' accordingly. HOWEVER, THIS ITEM DOES NOT APPLY IF YOU DO NOT APPLY TO USE THE ABOVE SERVICES.
(3) Channel Meet (Calling) Feature
Items of Collection Purpose of Collection Required call recordings Provide AI call recording services
If you refuse to consent to the collection and use of personal information regarding the required items, you may be restricted from using 'Channel Meet (Calling) Service'. HOWEVER, THIS ITEM DOES NOT APPLY IF YOU DO NOT APPLY TO USE THE ABOVE SERVICES.
(4) Using the Services
Items of Collection Purpose of Collection Required browsing history (IP, access time), cookies, browser type, and device information (OS, model name) Service Improvement
The information collected in this way may constitute personal information if it is linked to other personal information, but it does not constitute personal information if it is not linked.
A very small text file that a website sends to the User's browser when the User accesses the website and is stored on the User's PC.
You have the option of accepting or rejecting cookies through your cookie settings, which can be found at the top of your web browser under the "Settings > Privacy > Cookies and other site data" path. However, if you refuse to accept cookies, your web experience may be impaired and you may not be able to use some services that require you to log in. Channel will never disclose information from cookies to third parties, except through a valid legal process.
Channel collects and uses the User’s personal information to provide/improve the Services and develop new services.
Items Use Required e-mail address, mobile number Authentication, Service Provision, Notice, Verifying identity, Communication, etc.
While Users use the Service, Channel will continue to retain your personal information and use it to provide you with convenient services. However, if Users request to change or delete his/her personal information, Channel deletes the personal information in accordance with the policy and makes it unavailable for further viewing or use.
Channel may pseudonymize the personal information it collects to make it unrecognizable to a specific individual and process it for statistical purposes, scientific research, public record keeping, etc. In this case, pseudonymized information is managed separately from additional information so that it cannot be re-identified, and necessary technical and administrative safeguards are taken.
Channel does not allow children under the age of 14 to register for membership, which requires the consent of a legal representative.
Channel does not provide personal information to external parties without your prior consent. However, the Channel may provide personal information to third parties without your consent in accordance with applicable laws and regulations in the following cases:
In order to improve management efficiency and enhance service quality, Channel outsources part of its business to third parties, such as external specialized companies, and entrusts them to collect, store, process, use, provide, manage, and destroy users' personal information and customer information held by the business. In this regard, the contents of the consignees and consigned tasks are as follows.
|Entity Name||Purpose||Retention and Use Period|
|Infobank||Send a text||Until you cancel your membership, terminate the service, or end the outsourcing agreement.|
|Twilio||Send a text||Until you cancel your membership, terminate the service, or end the outsourcing agreement.|
|InBizNet||ARS authentication||Until you cancel your membership, terminate the service, or end the outsourcing agreement.|
|MailChimp||Send an email||Until you cancel your membership, terminate the service, or end the outsourcing agreement.|
|Kakao Talk||KakaoTalk BizMessage API Service||Until you cancel your membership, terminate the service, or end the outsourcing agreement.|
|Naver TalkTalk||NAVER TalkTalk Message API Service||Until you cancel your membership, terminate the service, or end the outsourcing agreement.|
|NICE Payments||Payment||Until you cancel your membership, terminate the service, or end the outsourcing agreement.|
|Stripe||Payment||Until you cancel your membership, terminate the service, or end the outsourcing agreement.|
|AWS (Seoul Region)||Server||Until you cancel your membership, terminate the service, or end the outsourcing agreement.|
If you don't use the services related to the work the channel is outsourcing to a contractor, your personal information is not provided to the contractor.
In this regard, Channel stipulates the necessary matters and manages and supervises the entrusted companies to safely handle personal information in accordance with the Personal Information Protection Act.
Channel does not provide personal information to other businesses outside of Korea. However, in order to fulfill contracts for the provision of information and communication services and to improve user convenience, Channel entrusts the following personal information processing tasks to overseas companies. In addition, if you do not use the related services, your personal information will not be provided to the contractor.
|Entity name||Information Officer and Contact||Purpose||Items||Countries||Methods||Personal Information Retention and Use Period|
|Twilioemail@example.com||Send a text||mobile number, full name (nickname)||United States||Transfer over the network each time you use the service||Until you cancel your membership, terminate the service, or end the outsourcing agreement.|
|MailChimpprivacy@mailchimp.com||Send an email||e-mail, full name (nickname)||United States||Transfer over the network each time you use the service||Until you cancel your membership, terminate the service, or end the outsourcing agreement.|
|Stripefirstname.lastname@example.org||International credit card payments||payment card information (Channel not saved)||United States||Transfer over the network each time you use the service||Until you cancel your membership, terminate the service, or end the outsourcing agreement.|
|Google(Google Analytics)||email@example.com||Usage Analytics||Cookies||United States||Transfer over the network each time you use the service||Until you cancel your membership, terminate the service, or end the outsourcing agreement.|
|Amplitudefirstname.lastname@example.org||Analyze usage||Phone model, maker, device serial number, OS version, and carrier||United States||Transfer over the network each time you use the service||Until you cancel your membership, terminate the service, or end the outsourcing agreement.|
The information subject may exercise the right to view, correct, delete, or request suspension of processing of personal information at any time to the Channel. You can exercise these rights through email, chat consultation, etc. of the Channel, and the Channel will act on the relevant request without delay. However, if the personal information is specified as the subject of collection under other laws, you cannot request its deletion.
Channel does its best to prevent the leakage or damage of Manager's personal information by hacking or computer viruses.
Channel backs up data from time to time in preparation for personal information damage, use the latest anti-virus program to prevent Managers' personal information and data from being leaked or damaged, and makes it possible to securely transmit personal information on the network through encrypted communications. In addition, we use the firewall system to control unauthorized access from outside, and we strive to have all possible technical devices to ensure security in the systems.
However, Channel is not responsible for the leakage of personal information due to Manager's negligence. Therefore, we ask that Manager makes every effort to protect your privacy.
1. Feedback and Complaints regarding personal information
Channel is listening to the Users’ opinion regarding privacy and has all procedures and methods in place to handle complaints. Users can file a complaint with Channel's privacy officer and staff, and Channel will respond promptly and sufficiently to the Manager's report. You can also address complaints to the following agencies installed and operated by the government:
- Personal Information Dispute Mediation Committee: (without area code) 1833-6972 (www.kopico.go.kr)
- Personal Information Infringement Report Center: 118 (without area code) (www.privacy.kisa.or.kr)
- Supreme Public Prosecutor's Office: 1301 (without area code) (www.spo.go.kr)
- National Police Agency: (without area code) 182 (ecrm.cyber.go.kr/minwon/main)
2. Privacy Officer and Staff responsible for managing personal information
Channel is committed to keeping the Users’ valuable information safe. In the event of an accident that violates the notice in the protection of personal information, the Privacy Officer will perform the necessary tasks including follow-up processing. Channel has designated Privacy Officer and Staff in charge of collecting opinions on personal information and handling complaints.
Chief Privacy Officer
Name: Park Se-hee
Chief Information Security Officer
Name: Lee Dong-hyun
Any addition, deletion, or change of contents of this Policy due to changes in laws, policies, or security technologies, or other updates of this Policy, will be notified through our Services at least seven (7) days prior to the Effective Date of the change.