Resources

Channel Talk Terms of Service

Welcome everyone!

Thank you for using the Channel Talk service (website: https://channel.io, hereinafter "Services") provided by Channel Corporation (hereinafter "Channel").

PLEASE READ THESE TERMS CAREFULLY AS THEY SET FORTH BASIC BUT IMPORTANT MATTERS SUCH AS YOUR RIGHTS, DUTIES AND RESPONSIBILITIES, TERMS, CONDITIONS AND PROCEDURES REGARDING THE USE OF THE SERVICES.

You agree to these Terms by clicking the "I agree" button during registration or by using the Services. If you do not agree to these Terms or are not legally authorized to do so on your behalf, please refrain from using the Services, but please be aware that the Channel will not be liable for any difficulties or inconveniences you encounter while using the Services.

Matters not specified in these Terms and the interpretation of these Terms shall be governed by the relevant laws of the Republic of Korea including, but not limited to ‘ACT ON THE CONSUMER PROTECTION IN ELECTRONIC COMMERCE’, ‘ACT ON THE REGULATION OF TERMS AND CONDITIONS’, ‘ACT ON PROMOTION OF INFORMATION AND COMMUNICATIONS NETWORK UTILIZATION AND INFORMATION PROTECTION’, and ‘TELECOMMUNICATIONS BUSINESS ACT’. Please note that the laws of other countries may apply depending on the location of the Business Operator or Manager using the Services.

The Channel may stipulate a separate service operation policy in addition to these Terms if necessary, and may explain the details in a user guide posted on its website. You must fully understand the details, including any user guides posted on the Channel's website, and apply for and use the Services based on the relevant information.

1. Definitions

"Business Operator" means an individual business or a corporate operator that enters into a Service Agreement under these Terms and uses the Services provided by Channel.
"Platform" means (1) commerce messenger software used by Managers (see Paragraph 3) to communicate with Customers (see Paragraph 4) through the Services, and (2) the plug-in software that performs the functions that enable the Customers to communicate with the Managers by clicking on the logo or button displayed on the Business Operator's web page or mobile page ("Channel Talk Plugin").
"Manager" means an individual who, as an employee or agent of a Business Operator, has the legitimate authority to do business, including communicating with Customers, by using the Platform directly for the Business Operator. The legal effect of the Manager's actions under these Terms shall bind the Business Operator.
"Customer" means the person the Manager is talking to through the Platform.
"Account" means a Platform Login Account that Channel assigns to the Manager for the use of the Services by the Business Operator.
"Data" means text, photos, videos, voices, files, or any other information or content posted or transmitted through the Platform.

2. Services

2-1. Establishment of Contract

When Manager enters the information requested by Channel during the registration process and agrees to these Terms, a Service Agreement is concluded between Channel and a Business Operator. In this process, the Manager sets up the Manager ID in email format and password, and then Channel grants the Manager the Account accordingly.
The Privacy Policy disclosed by Channel constitutes a part of these Terms, and the Manager's acceptance of these Terms and use of the Services constitutes acceptance of the above Privacy Policy.
Please note that if a Manager or Business Operator uses the Services for free, there may be restrictions on the functionality of the Services and the use of additional services, and all data entered into the Services during the period of free use and all data set up in the Services by the Manager or Business Operator for customers may be lost unless the Manager or Business Operator purchases and uses a paid plan.
Even if a Business Operator uses a paid plan for the Services, the amount of basic usage provided differs depending on the type of plan used, so please fully understand the contents of the paid plan before selecting and using it.
The Business Operator can purchase additional services along with the paid plan. These additional services are charged based on usage. Some additional services may only be available with the corresponding paid plan. The Business Operator confirms that they will be charged the fees specified on the checkout screen and guidance page based on the usage calculated by Channel.
The Services provides the ability for a Business Operator or Manager to research and decide on their own whether to subscribe to the Services, apply for additional services, or purchase additional usage. Business Operators and Managers are responsible for checking the contents of purchasing these services and understanding how to set them up.

2-2. License

Channel grants the Business Operator a limited, non-transferable, non-sublicensable, non-exclusive license to use the Services. The patent rights, copyrights, and other intellectual property rights in the website, application, software, and any other information and materials provided by Channel in connection with the Services remain with Channel, and Channel does not grant the Business the right to use Channel's intellectual property rights for any use or purpose other than the use of the Services.
Business Operator cannot transfer, sell, or provide collateral to third parties of their rights and contractual status under these Terms.
Channel Talk add-on services provided by third parties other than Channel and the legal relationships related thereto are not governed by these Terms, so please be careful when using services provided by third parties.

2-3. Service Updates

Channel intends to constantly improve the quality and experience of the Services in order to provide a better service. To this end, Channel may change or discontinue certain features or design of the Services without obtaining separate consent from the Business Operator. Channel may make necessary updates to the Services to improve it, which may include adding important features or removing unnecessary features. Managers are encouraged to keep their software versions updated so that they can fully utilize the Services.

2-4. API

If Channel provides access to an API as part of the Services, Channel reserves the right to limit access, including limiting the number of requests to that API. Channel also reserves the right to monitor Business Operator's use of the API and to limit the functions that Business Operator may perform if it determines that Business Operator's use violates these Terms or may adversely affect the security, operation, or integrity of the Services. Business Operator must comply with all API restrictions in whatever form they use.

2-5. Beta Services

Channel may provide newly released features or services to Business Operators in the form of beta services (expressed as Alpha, Beta, Preview, Early Access, CBT, OBT, etc.) on an as-needed basis and in advance. Business Operators or Managers may choose to use features offered in the form of Beta Services as an independent decision. Beta Services are not necessarily publicly available and are subject to change at any time without notice. Beta Services may not be as stable or have the same limitations as publicly available current Services. A decision to use Beta Services is made at the sole risk of the Business Operator, and Channel shall not be liable for any liability arising therefrom.

2-6. Third Party Applications

Channel is not responsible for any applications (including products such as websites, mobile services, etc.) provided by third parties or for any issues arising in connection therewith. In particular, Channel is not responsible for any actions taken by a Business Operator to enable third parties to access or use the Business Operator's data while using the Services in conjunction with a third-party application. A Business Operator or Manager who intends to use an application provided by a third party other than Channel in conjunction with the Services understands and agrees that the fact that a third-party application is compatible with the Services does not mean that Channel endorses, warrants or supports the third-party application.

2-7. Complaints

The Manager may report complaints to the person in charge of personal information management and the person in charge of Channel in the following cases, and Channel will provide a prompt and sufficient response to the Manager's report. In principle, Channel's report processing period for each type of complaint is as follows.

In the case of communication failure due to reasons attributable to Channel, guidance and apology to the affected Business Operator within 7 days. If quality improvement is required, within 30 days.
In the event of a system failure due to Channel's fault, we will notify and apologize to the affected Business Operators within 7 days. Make any necessary quality improvements within 30 days.
If there is a dispute about the billing, if Channel is responsible, we will guide the process of refunding within 7 days and refund within 15 business days.

3. Fees and Payment

Channel may charge a certain amount of usage fee to Business Operator for the Services they provide. Specific details such as the price and payment method of the Services provided by Channel will be posted on the website and payment screen. The scope and content of the Services and related matters such as service usage fees may be changed from time to time in accordance with Channel's policies. Channel will use reasonable efforts to notify the Business Operator and Manager of such changes by email, posting notifications in the Services, etc. for a reasonable period of time before such changes are made.
Unless expressly provided otherwise in these Terms or Additional Terms, or unless there is a separate agreement between Channel and the Business Operator regarding fees, all fees must be paid in full at the beginning of the paid period of use of the Services.
If you choose to pay by recurring payment, the fee will be automatically paid on each recurring payment date until you terminate the contract for use of this Service.
If you request to withdraw from the contract and cancel the payment within 7 days of the start of the paid usage period of the Services without having used the Services at all, Channel will refund the paid usage fee in full. Regarding other refund requests, Channel does not provide refunds except as required by law or specifically permitted by the contract, so please read the refund policy in the User Guide. In particular, if you chose to pay annually and were offered a discount in advance at the time of payment, please note that your refund will be calculated based on the non-discounted rate and may be subject to additional penalties.
For usage-based pricing, you will be billed on a post-paid basis by default, but if you pre-purchase these usage-based services to receive a discounted rate, you will not be eligible for a refund for the remaining usage, even if your actual usage falls below the pre-purchased amount. This is explained in more detail in the User Guide, so please review it before deciding to pre-purchase usage.
If the payment of the usage fee is not successfully processed due to credit card expiration, insufficient deposit or other reasons, the Business Operator shall be liable for the unpaid amount to Channel, and Channel may charge the unpaid amount directly to the Business Operator, request the Business Operator to correct the payment information and continue to attempt payment until payment is made, or terminate this Agreement at the discretion of Channel. Upon termination of the Agreement, Business Operator's Data may be deleted, and deleted Data may not be recovered after the fact (see Section 4-3 below). The Business Operator or Manager shall be solely responsible for this.

4. Suspension, Termination of the Services

4-1. Suspension of the Services

Channel may temporarily or permanently suspend or terminate the provision of all or part of the Services upon prior notice in the event of a law, administrative decision, or the existence of business, technical, or force majeure reasons.
Channel may temporarily suspend the provision of the Services without prior notice if necessary for maintenance, inspection and malfunction of equipment.
In the event of a failure, Channel will use its best efforts to restore the service as soon as possible upon identifying the situation. Channel may compensate the affected business to the extent reasonable in the event of a prolonged interruption of the Services in order to maintain the appropriate service level.

4-2. Temporary Suspension

Channel may suspend the use of the Services by a Business Operator or Manager when there is a substantial need to suspend the use of the Services by the Business Operator or Manager in accordance with these Terms and Conditions or related laws. The Business Operator or Manager may lift the suspension of service use through a separate notification to Channel regarding the above situation. However, such measures are intended to prevent or terminate an emergency situation, and Channel will make reasonable efforts to minimize the suspension.
If the Business Operator's Account is more than 30 days in arrears for non-payment of fees, Channel reserves the right to suspend the Business Operator's and Manager's access to and use of the Services until such amount is paid in full, including by taking any of the means set forth in these Terms.
For greater clarity, Business Operators shall remain liable for payment of Fees during any period of suspension under these Terms. However, Channel will cooperate as much as possible to ensure that the Business Operator or Manager can use the Services promptly after confirming that the circumstances that caused the suspension of the Business Operator's or Manager's access to the Services have been resolved.

4-3. Termination

The Business Operator may terminate the Service Agreement at any time. If Channel receives a request for termination from the Business Operator, it will take the necessary measures for termination accordingly without delay.
Channel may terminate the Service Agreement after prior notice if the Business Operator violates its obligations under these Terms and Conditions, does not access the Platform for more than one year, or if other reasonable reasons exist to refuse to provide the Services.
In the event of termination of the Service Agreement, Channel shall delete all information such as personal information and data related to the Business, except for information that Channel is required to retain in accordance with relevant laws and regulations and the Privacy Policy. The information deleted accordingly may not be recovered even if the termination is subsequently withdrawn by the Business.

5. Obligations

5-1. Business Operator’s Obligations

Channel does not engage in any business (including, but not limited to, the type of business, products or services sold, and functions) operated by the Business Operator other than the provision of the Services. The installation, use, operation, and management of Channel Talk Plug-In installed on the web and mobile pages of the Business Operator are the responsibility of the Business Operator, and Channel does not bear any related obligations or responsibilities.
The responsibility for damages caused to the Business Operator or third parties due to the illegal or unfair behavior of the Manager in the process of using the Services belongs to the Business Operator. However, Channel may take necessary measures, including suspension of service use and restriction of Account access, to the extent deemed necessary for the smooth operation of Channel Talk service, including if the Manager engages in acts in violation of laws and regulations and these Terms and Conditions, even without the permission of the Business Operator.

5-2. Manager's Obligations

The Manager shall not engage in any of the following acts in connection with the use of the Services.
1. Infringe on intellectual property rights such as copyright, trademark, patent rights, honor rights, privacy rights, or other statutory or contractual rights of Channel, the Busienss Operator, or a third party.
2. Make violent statements, sexual statements, statements that discriminate on the basis of gender, race, social status, or otherwise, or statements that are antisocial or offensive to others
3. Engage in behavior deemed to be spam, such as sending the same or similar messages or voices repeatedly or to a large number of people.
4. Use technical means to illegally manipulate the Services or interfere with the Service-related servers and network systems.
5. Cloning, disassembling, imitating, or otherwise modifying the Services, such as reverse engineering the platform or attempting to extract the source code.
6. Arbitrarily changing one's phone number to another number to send text messages without any justifiable reason.
7. Other acts that violate laws and regulations, social rules, or these Terms.
Channel may limit and suspend the use of the Account in an appropriate manner without prior notice if the Manager has engaged in behavior that violates the obligations under the Terms.
It is the sole responsibility of the Manager and the Business Operator to maintain and secure the Manager's Account information. The Business Operator is also solely responsible for the management of the Business Operator's customer information managed by the Manager. Channel shall not be liable for any information security incidents caused by reasons attributable to the Manager. If the Manager discovers that his/her Account is being used by a third party without his/her consent, he/she shall immediately notify privacy@channel.io and immediately take measures requested by Channel.

5-3. SMS Messaging

Business Operator and Managers are responsible for understanding and complying with all applicable laws, rules and regulations required to use the SMS feature of Channel. In addition, Business Operator and Managers agree to obtain appropriate consent before using the SMS feature to record phone calls as required by applicable law. While Channel's phone features include features to help you comply with applicable laws, Channel makes no representations or warranties regarding these features.
Managers must go through an authentication process if they wish to send text messages through the Services. When sending text messages, they must register their calling number through SMS authentication / ARS authentication / telecommunication service subscription source authentication method before using it. Managers or Business Operators who have not gone through the above authentication process are not allowed to send text messages within the services. However, if the Manager or Business Operator is using the Services in a region where sending SMSs is legally permitted without the above process, the Manager or Business Operator can use SMSs sending without the above authentication process.
Regarding the prevention of calling number alteration, Channel has taken necessary technical measures to prevent the act of altering phone numbers for fraudulent purposes, such as establishing a system for Managers to check the comparison of their own phone numbers and outgoing phone numbers. In addition, Channel complies with laws and regulations to prevent fraudulent crimes through phone number alteration, and if a Manager violates the relevant laws and regulations, Channel will take measures according to the relevant laws and regulations without delay.
If Channel recognizes that a text message with an altered calling number has been sent through the Services, or if requested by relevant organizations such as the Ministry of Science and ICT, the Korea Communications Commission, or the Korea Internet & Security Agency, Channel may permanently suspend or suspend for three months the provision of the Services to the line of the Business Operator who sent the text message after verifying whether the calling number has been altered.
In the event that Channel suspends the provision of the Services as described above, Channel shall notify the Business Operator or Manager of the reason for the suspension of the Services, the procedure for appeal, etc. in writing (including electronic documents), email, telephone, or similar methods.
If Channel is scheduled to suspend or abolish the Services pursuant to Article 26 of the Telecommunications Business Act and Article 33 of the Enforcement Decree of the same Act, Channel shall notify the Manager through Channel Service and email at least 30 days before the scheduled date of suspension or abolition.

5-4. Meet (Calling) Features

Business Operators and Managers are responsible for understanding and complying with all applicable laws, rules, and regulations required to use the call feature of Channel. In addition, Business Operators and Managers agree to obtain appropriate consent before recording the content of calls as required by applicable laws. Channel's Calling Features include features to help you comply with applicable laws, but Channel makes no representations or warranties regarding these features.
Channel does not guarantee the availability of the Call feature in any or all regions. For a list of countries that currently offer the Call feature, please contact us. Channel may update this list at any time without notice to Business Operators.
To prevent unauthorized use of the Calling feature, Channel operates a separate authorization process for use of the Calling feature. Managers and Business Operators who wish to use the Call feature must comply with the separate authorization procedure, including verifying information and submitting necessary documents.
Channel conducts monitoring at all times to verify whether the Business Operator or Manager is using the telephone function for the purpose of providing the telephone function.
Channel shall retain data including customer phone numbers and consultation recordings for a period of time agreed upon with the Manager or Business Operator for the purpose of viewing past consultations, resolving disputes, and cooperating with lawful investigations by related organizations. Unless otherwise requested, the data will be automatically deleted from the server after the agreed period.
Business Operators and Managers shall not distribute illegal information prohibited by Article 44(7) of the Information and Communications Network Act while using the telephone function of Channel.
Channel may suspend the use of the telephone function for a Manager or Business Operator if the Manager or Business Operator falls under any of the following cases, and restrict the provision of information transmission services in accordance with Article 50.4 of the Information and Communications Network Act.
The Manager or Business Operator has previously been disqualified under these Terms and Conditions.
The Manager or Business Operator has provided false information or submitted false information in the verification process for applying for telephone services.
The Manager or Business Operator fraudulently uses another person's phone number or personal information.
The Manager or Business Operator intentionally uses means such as incomplete call, one-ring, etc. to induce the recipient to call the originating number directly.
The Manager or Business Operator distributes illegal information prohibited by Article 44(7) of the Information and Communications Network Act.
If the Manager or Business Operator's transmission or reception of advertising information causes or is likely to cause an obstacle to the provision of station services.
If a complaint or report of harm is received from within or outside the country in connection with the use of the telephone service of the Manager or Business Operator.
In other cases where it is determined that the Manager's or Business Operator's use of the Services is not a normal transmission of information under these Terms and Conditions.
If Channel is scheduled to suspend or abolish services related to the telephone function, Channel will notify the contents through Channel service and email at least 60 days before the scheduled date of suspension or abolition in accordance with Article 19 of the Telecommunications Business Act and Article 24 of the Enforcement Decree of the same Act.

6. Service Data

6-1. Rights and Responsibilities for Data

Channel shall have the comprehensive right to use, store, modify, reproduce, publicly transmit, display, distribute, etc. the data posted or transmitted through the Platform within the scope of the purpose of operating and providing the Services; however, Channel shall not use the above data for any other purpose other than operating and providing the Services.
If Channel determines that the posting or transmission of data violates relevant laws and regulations, these Terms, or social norms, it may delete such data or block access to it, and restrict the use of the Services by Managers involved in such posting or transmission; however, these rights of Channel do not imply that Channel is obligated to review the data and take measures such as deletion or blocking.
Channel will do its best to ensure that its data storage and processing facilities operate reliably; however, if data is deleted for unavoidable reasons such as natural disasters or for reasons unintentional to Channel, Channel shall not be obligated to provide a backup to the Business or Manager.

6-2. Management of Manager and Business Operator Information

In connection with the use of the Services, customer-related information may be processed through the Platform, service screens, websites, applications, SMS, e-mail, etc. In this case, the Manager has full management rights over customer information, including the ability to directly modify, change, or delete customer information by accessing Channel server, while Channel can only keep customer-related information such as conversation contents for the purpose of providing the Services and cannot modify, change, or delete it. For more information, please refer to the Privacy Policy.

6-3. Protection of Personal Information

The safe handling of Manager's personal information is one of the most important things for Channel. Channel collects and uses the Manager's personal information only for the purposes and within the scope agreed to by the Manager in order to provide the Services smoothly. Please rest assured that Channel will never provide the Manager's personal information to a third party unless required by law. For more information, including the efforts Channel makes to ensure the security of your personal information, please see our Privacy Policy.
Channel will destroy or return to the Manager any personal information it has received from the Manager upon the Manager's written request or upon termination of this Agreement for any reason, such as termination of use. However, if Channel is obligated to provide relevant information or access to the Manager's personal information to individuals or authorities in accordance with the Personal Information Protection Act and other relevant laws and regulations, Channel shall fulfill its obligations accordingly.
Business Operator or Managers shall also use their best efforts to ensure that they do not violate laws and guidelines related to personal information protection while using Channel Talk Service.

6-4. Use for Service Improvement

In order to provide better services and new features to Business Operator and Managers, Channel Talk may utilize the contents (including but not limited to consultation contents, recorded voice, transcribed voice, transcribed text, etc.) entered and recorded in the process of a Manager's use of the Services for the purpose of improving the quality and performance of the Services, service advancement and optimization, AI learning, etc.
Business Operator may choose whether or not to allow data entered while using the Services to be utilized for the purpose of improving the Services as described in Paragraph 1 above. The Business Operator's choice will be applied from the time of change. Even in this case, Channel shall utilize the data in strict compliance with the laws and regulations related to personal information.
If you do not consent to the use of the data entered by the Business Operator for the purpose of service improvement, you may not be provided with benefits for using the Services, and there may be some restrictions on the use of the Services.

7. Additional Services

7-1. Channel X

"Channel X" is an application service provided by Channel as a way for Business Operator using Channel Talk Services to be discovered by their Customers more often.
Channel X is considered part of the Service, and all contents of these Terms apply equally. Channel may stipulate separate service operation policies or guides regarding Channel X service. If you are a business that intends to use Channel X service, please read and comply with Channel X's Terms of Service and Service Operation Policy.
Channel may display identity information and materials such as trade names, trademarks, logos, etc. registered by Business Operators on Channel X service (hereinafter referred to as "business information, etc.") on Channel X service. By doing so, "users" of Channel X will be able to learn about the business and inquire about the business's products or services within Channel X Service. For more information, please refer to Channel X Services documentation.
If a business does not want its business information to be displayed and used within Channel X service, it can deactivate Channel X integration option through a request to Channel. Business information, etc. that was linked prior to the deactivation action may be displayed within Channel X service even after deactivation.
If a business wishes to sell its products or services to customers (including users of Channel X Service) within Channel X Service, it must sign a separate entry contract. After signing the entry contract and completing the entry procedure, customers will be able to purchase the business' products or services through Channel X Service.
As in other areas of Channel Talk Service, Channel is not obligated to intervene in disputes between Business Operator and their customers (including users of Channel X Service).
The Business Operator or Manager shall at all times comply with these Terms and Channel X Services Terms of Use, all other applicable policies and guidelines, and applicable laws while using Channel X Services. Otherwise, Channel may take measures such as suspending the provision of the above services to the Business Operator or Manager or terminating the User Agreement.

8. General Conditions

8-1. Compensation for Damages

Channel shall not be liable for damages under each of the following items. In addition, Channel shall not be liable for penalties, indirect damages, special damages, consequential damages, exemplary damages, and punitive damages to the extent permitted by law.
Damages caused by acts of God or similar acts of force majeure
Damages caused by interruptions in the use of the Services due to reasons attributable to the Manager.
Personal damages incurred by the Administrator in the course of accessing or using the Services.
Damages caused by a third party illegally accessing or using Channel's server or interfering with transmissions related to Channel's server.
Damages caused by third parties transmitting or distributing malicious programs
Damages caused by omission, omission, destruction of transmitted data, etc.
Damages caused by a third party in the course of using the Services, such as defamation.
Other damages caused by reasons that are not intentional or negligent to Channel.

8-2. No Warranties

To the fullest extent permitted by applicable law, Channel provides the Services on an "as is" and "as available" basis without any warranty of any kind.
Business Operator expressly acknowledges and agrees that the use of the Services and the use of the Platform and other programs in connection therewith is at the Business Operator's sole risk.
Channel makes no warranties, express or implied, that the Services will meet all requirements of the Business Operator and Manager, or that the Services will be uninterrupted, timely, secure, error-free, or free from infringement of any third party's intellectual property rights.

8-3. Limitation of Liability

Channel shall not be liable if it is unable to provide the Services due to unforeseeable or uncontrollable reasons such as natural disasters, war, DDOS attacks, IDC failures, or service suspension by telecommunications carriers.
Channel shall not be liable for any interruption in the provision of the Services due to unavoidable reasons for the improvement of the Services, such as repair, replacement, periodic inspection, and construction of facilities.
Channel shall not be liable for any interruption in the use of the Services caused by reasons attributable to the Manager or any damage to the business or Manager related to the use of the Services.
The use of information and materials provided through the Services is solely under the responsibility and judgment of the Business Operator and the Manager, and Channel shall not be liable for any unrealized profits or damages incurred by the Business Operator in connection therewith.
Channel is not obligated to check or review the information and materials posted or transmitted by the Manager through the Platform, and shall not be responsible for them.
If a problem such as default, illegal act, etc. occurs due to reasons for which Channel is responsible and damages are caused to the Business Operator (or the Manager), Channel shall be responsible for compensating the damages within the limit of the total amount of service usage fee actually received from the Business Operator.

8-4. Publicity

Business Operator grants Channel the right to utilize the name and logo of the Business Operator or a brand authorized by the Business Operator as a reference in Channel's customer list and website. In doing so, Channel shall comply with the Business Operator's trademark use guidelines. The Business Operator may refuse such use by Channel, and Channel shall be responsible for promptly responding to such refusal.

8-5. Amendment of Terms

Channel may amend these Terms to the extent that it does not violate applicable laws. As a general rule, the revised Terms shall be effective prospectively from the date of their effective date (the Effective Date).
In the case of revising the Terms, Channel shall notify the Business Operator 7 days prior to the effective date of the revised Terms, specifying the effective date and the contents of the revision. However, changes that are disadvantageous or material to the Business Operator will be notified individually by the Manager via the email address provided when signing up for the Services 30 days prior to the effective date.
In the event that Channel is notified or notified of the revision of the Terms in accordance with the above procedures and methods, and the Manager does not expressly reject the revision of the Terms, it shall be deemed to have agreed to the revision of the Terms if Channel does not express its intention within the effective date, and the Manager does not express its intention to reject the revision of the Terms.
However, if the Manager does not agree to the revised Terms, Channel may not apply the contents of the revised Terms to its legal relationship with the Business Operator. In this case, Channel and the Business Operator may terminate the Service Agreement.

8-6. Governing Law and Jurisdiction

These Terms are in the original Korean language. These Terms may be provided in a language other than Korean, but the contents of the latest Korean version of these Terms shall prevail unless otherwise indicated.
The laws of the Republic of Korea shall apply as the governing law for legal relations related to these Terms and Conditions or the Services, and if a dispute arises between the Business Operator and Channel in connection with these Terms and Conditions or the Services, the parties shall consult in good faith to resolve the dispute amicably, and if the dispute is still not resolved, the dispute shall be handled in accordance with the procedures set forth in the Civil Procedure Act of the Republic of Korea.
Notwithstanding Paragraph 2 above, in the case of Japanese Business Operators using Channel Talk Service in Japan, the dispute resolution may be governed by separate provisions.

8-7. Notification

Business Operators and Managers may give notices to Channel via email or postal mail to the address displayed on the homepage, or to other addresses and contacts provided by Channel.
Channel may notify the Business Operator or Manager through the email address or website of the Business Operator or Manager entered by the Manager when registering, or through the notice screen on the Services.
In order to provide better services, Channel may send various notices, management messages, and other advertisements related to the use of the Services to the Manager by displaying them in the Services or sending them through the Manager's contact information registered in the Account. However, in the case of sending advertising information, it will be sent only if the Manager has agreed to receive it in advance. The Manager may refuse to receive advertising information at any time, in which case Channel will comply with applicable laws and regulations.

Posted: November 9, 2023

Effective: December 15, 2023

Version: