Decrease time spent on routine customer inquiries and prioritize meaningful conversations using Channel Talk's Support bot.

Support Bot

The Operation add-on streamlines processes by automating repetitive tasks and offers valuable insights for business growth through chat analysis.

Operation

Initiate communication with your customers through the powerful and user-friendly marketing feature of Channel Talk.

Marketing

Simplify customer service and internal collaboration by using Channel Talk's Team Chat for both customer interactions and team communication.

Team Chat

Explore the pricing options and subscription methods available on Channel Talk, and select a plan that suits the needs of your business.

Billing & Subscription

Introducing AI features that help you reduce repetitive inquiries and focus on what is truly important to your team.

NaverTalk

Streamline customer support by connecting your email inbox to Channel Talk, allowing you to manage inquiries in a single platform. And to provide a personalized experience, you change the sender's email address through email DNS settings.

Email

Kakao

Link your Instagram to handle direct messages from customers and promote your brand with new Instagram posts through Channel Talk.

Instagram

Streamline customer interactions across multiple platforms by integrating external services with Channel Talk.

Integrations

Basic chat settings are gathered here. You can create a greeting message or set your operating hours.

Chat Settings

Customize the Channel Talk plugin and chat lounge to reflect your brand and connect with customers.

General Settings

Apply your company's existing team structure to Channel Talk as well. Invite team members to the channel, group them according to purpose, and enhance communication efficiency.

Teammates

Learn how to set up Channel Talk, from channel profile to security settings.

Settings

Channel Talk can be easily installed on your homepage. Simply follow the provided installation guide to set up the Channel Talk plug-in and start communicating with your customers.

Installation

A successful CRM strategy begins with understanding your customers. Easily locate and manage your regular customers using the Contacts feature on Channel Talk.

Effective communication with customers is key to growing your business. Discover how to connect with them using Channel Talk

Live Chat

Are you new to Channel Talk? This article is just for you!

Getting Started

Call

meet-call

User data encryptionYour customer’s account, chatting content, and other important information can be protected through encryption.Customer information encryption (member hash) from the developer side is required. Please refer to the Developer guide for more information.Settings can be made only on the site developed for a custom website or WordPress website.If the Customer information security is not properly set up, then the channel button may not appear properly on your website.Multi-Factor AuthenticationIn order to enhance the information security of the channel, managers are required to provide an additional authentication number upon logging into their accounts.Set up with multi-factor authenticationOnce the multi-factor authentication is enabled, managers in the channel must enter the multi-factor authentication code sent to their emails to log in.Manager Profile SettingsMulti-factor authentication login is required for each browser and device.Member Activity LogYou can keep track of the activity of the managers in your channel through member activity logs.Only members with the ‘Owner’ role can access the activity log, which is kept for up to one year.Managers&#39; log-in history, contact information, and User chat data can be downloaded for a specific time period.Through the download request history, you can also check the download history of the log.Once the download is complete, the channel bot will notify you in your own personal chatroom.FAQWhen a member logs in, the channel button disappears.As stated previously, if the customer information is not set properly, then the channel button may not appear properly to protect sensitive customer information. Please disable customer information security or set the function again by referring to the developer guide.

Security Settings

What is SAML?SAML SSO simplifies user authentication by enabling access to multiple applications without the need for separate account credentials for each one. This streamlined process enhances manageability as users no longer have to input account information repeatedly. Moreover, it ensures convenience and security for both users and administrators, facilitating centralized management of organizational accounts.SAML SSO login is available as a pre-paid use when you subscribe to the enterprise plan. (→ Contact us for pricing)Benefits of SAML SSO LoginEnhanced Convenience:Users can streamline their service management by utilizing a single account, eliminating the need to remember multiple sets of credentials for various services.Administrators can efficiently onboard new members to channels. Rather than sharing individual invitation links, channel invitations can be easily facilitated through registration with the identity provider.Enhanced Security:The identity provider employs encrypted login authentication across channels, offering a heightened level of security compared to managing information through individual managers.How to set it up:Activate SSOTo use SAML SSO login, the following three items must be set up:Enable the SAML SSO buttonRegister at least one authorized domainEnter your SAML SSO settingsDomain Registration and AuthorizationWhy do we need to authorize our domain?SAML SSO login identifies the channel’s manager through an [email domain]. Therefore, you’ll need to prove that the the channel owns that particular domain.You can register more than one domain.Domains more than once can be registered in different channels .You need a custom domain.Accounts like gmail.com / yahoo.com will not be registered.SAML SSO SettingsOnly the channel owner or a manger with security authorization can set up SAML SSO.Enter the SSO URL / Entity ID value you found in Channel Talk into the identity provider.SSO URLEntity IDEnter the SSO URL / Identity Provider Entity ID / Public certificate values from your identity provider into the Channel Talk settings screen.ID Provider&#39;s SSO URLID Provider&#39;s Entity IDPublic certificate( → Find out how to set up using OKTA)Email Login Authorization and Manager Auto-InviteEmail LoginUsers can choose between traditional email/password login and SAML SSO integration. If you disable email login, access to channels with SAML SSO login configured will be unavailable.Even if email sign-in is disabled, channel owners retain the ability to sign in via email as a precautionary measure to prevent channel unavailability during identity provider emergencies.By logging in via email and enabling email login in the SAML SSO settings panel, channel owners can also grant channel managers access via email in case of any issues with the SAML SSO login feature.Manager Auto-InviteYou can enable manager auto-invites so that newly enrolled team members in your identity provider can automatically join your channel with a SAML SSO login. This makes managing managers more convenient!If you have disabled the auto-invite feature, they can still be invited to the channel via the channel link in [Channel settings &gt; Teammates &gt; Manager &gt; + Invite new manager]How to use SAML SSOCreate an account with Channel TalkCreate an account using the same email as your identity provider.Log-in to SAML SSOSelect the channel you would like to accessChannels with the SAML SSO login feature enabled will be displayed on this list.If your login account is differentPlease check the domain registered with your identity provider and sign in again.FAQHow to set up using Okta:There are multiple identity providers available. If you are using another service other than OKTA, please refer to the app integration method of the service you are using.[Okta] - [Applications] - [Create App Integration]Under App name, enter [ChannelTalk] and click NextSelect SAML 2.0Fill in information 1-6SSO URL from SAML SSO settings page (From Channel Talk)Entity ID from SAML SSO settings page (From Channel Talk)Leave BlankChoose [EmailAddress]Choose [Email]Choose [Create and update]Click [Sign On] - [More details]6. Copy Sign on URL / Issuer / Signing Certificate and enter it into Channel Talk SAML SSO settings screen.