Decrease time spent on routine customer inquiries and prioritize meaningful conversations using Channel Talk's Support bot.

Support Bot

The Operation add-on streamlines processes by automating repetitive tasks and offers valuable insights for business growth through chat analysis.

Operation

Initiate communication with your customers through the powerful and user-friendly marketing feature of Channel Talk.

Marketing

Explore the pricing options and subscription methods available on Channel Talk, and select a plan that suits the needs of your business.

Billing & Subscription

Simplify customer service and internal collaboration by using Channel Talk's Team Chat for both customer interactions and team communication.

Team Chat

NaverTalk

Streamline customer support by connecting your email inbox to Channel Talk, allowing you to manage inquiries in a single platform. And to provide a personalized experience, you change the sender's email address through email DNS settings.

Mail

Kakao

Link your Instagram to handle direct messages from customers and promote your brand with new Instagram posts through Channel Talk.

Instagram

Streamline customer interactions across multiple platforms by integrating external services with Channel Talk.

Integrations

Basic chat settings are gathered here. You can create a greeting message or set your operating hours.

Chat Settings

Customize the Channel Talk plugin and chat lounge to reflect your brand and connect with customers.

General Settings

Apply your company's existing team structure to Channel Talk as well. Invite team members to the channel, group them according to purpose, and enhance communication efficiency.

Teammates

Learn how to set up Channel Talk, from channel profile to security settings.

Settings

Channel Talk can be easily installed on your homepage. Simply follow the provided installation guide to set up the Channel Talk plug-in and start communicating with your customers.

Installation

A successful CRM strategy begins with understanding your customers. Easily locate and manage your regular customers using the Contacts feature on Channel Talk.

Effective communication with customers is key to growing your business. Discover how to connect with them using Channel Talk

Live Chat

Are you new to Channel Talk? This article is just for you!

Getting Started

meet-call

User data encryptionYour customer’s account, chatting content, and other important information can be protected through encryption.Customer information encryption (member hash) from the developer side is required. Please refer to the Developer guide for more information.Settings can be made only on the site developed for a custom website or WordPress website.If the Customer information security is not properly set up, then the channel button may not appear properly on your website.Multi-Factor AuthenticationIn order to enhance the information security of the channel, managers are required to provide an additional authentication number upon logging into their accounts.Set up with multi-factor authenticationOnce the multi-factor authentication is enabled, managers in the channel must enter the multi-factor authentication code sent to their emails to log in.Manager Profile SettingsMulti-factor authentication login is required for each browser and device.Member Activity LogYou can keep track of the activity of the managers in your channel through member activity logs.Only members with the ‘Owner’ role can access the activity log, which is kept for up to one year.Managers&#39; log-in history, contact information, and User chat data can be downloaded for a specific time period.Through the download request history, you can also check the download history of the log.Once the download is complete, the channel bot will notify you in your own personal chatroom.FAQWhen a member logs in, the channel button disappears.As stated previously, if the customer information is not set properly, then the channel button may not appear properly to protect sensitive customer information. Please disable customer information security or set the function again by referring to the developer guide.